Keeping your digital office clean through transactional content management, social content management, mobile devices, and cloud computing

1. Keeping Your Digital Office Clean
Wim Putzeys
Business Meets IT – October 25, 2011

2. The Digital Office Is Everywhere
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3. Digital Information Is on Everything
Source: IDC, Gartner, Morgan Stanley Research
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4. It Is Shared with Everyone
Customers Partners Competitors
Your organization Employees
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5. And There Is More of It Every Day
7910 Exabytes
Age of the Exabyte Age of the Zettabyte
(Transactions) (Interactions)
1227 Exabytes
Source: IDC, 2011
130 Exabytes
2005 2010 2015
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6. So…
Where is Information
In Your Organization?
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7. Keeping Your Digital Office Clean
 Yesterday’s achievements
 Content management today
 Tomorrow’s opportunities and challenges
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8. Yesterday’s Achievements, Relevant Today
Source: iht.com
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9. Transactional Content Management
 Structured, repititive content-driven processes e.g.
processing invoices, forms, cases, contracts,…
 Productivity
 Less paper and paper storage
 Faster distribution and organization of work
 Improved service through easier status tracking
 Cheaper digital archiving
 Compliance
 Easier access control
 More reliable and complete audit logs
 Better discoverability
 Easier content lifecycle management
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10. Transactional Content Management
Task &
User
Document View
Manager Reporting View
Analyst Process View
Business Process Business Activity
E-mail/Office Fax Management Monitoring
Document Records
Capture
Management Management
Paper E-forms Integration Storage & Archiving
CRM ERP GIS DW/BI
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11. Transactional Content Management
Desktop
Validation
scanning
High-volume,
high predicatability
Case management
Bulk scanning
(mailroom)
Capture server Multifunctional
Occasional small volume
Bulk scanning Validation
(outsourced) (outsourced)
Current and legacy bulk scanning
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12. Transactional Content Management
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13. Transactional Content Management
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14. Note: list not exhaustive, focused on Belgium, order does not imply ranking
Transactional Content Management
Microsoft Tibco Agilepoint
Sharepoint 2010
BPM Tools Global 360
Open Text Nintex
Activiti
Livelink
Hummingbird
ECM
Suites
Oracle Alfresco Capture Tools
UCM EMC Captiva
IBM Epehesoft
EMC Filenet
Documentum Recomatics Readsoft
IBM Datacap
NSI Autostore
• Open source
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15. Keeping Your Digital Office Clean
 Yesterday’s achievements
 Content management today
 Tomorrow’s opportunities and challenges
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16. Social Content Management
Um…
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17. Social Content Management
 Ad hoc, unstructured processes
 Efficiency: Connect
 Find information faster
 Rely less on e-mail
 Save on travel costs
 Cohesion, loyalty Communicate
 Lateral and bottom-up
communication
 Feedback
 Innovation Collaborate
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18. Transactional Content Management
• Find information through
people
other
• Invite
• Tag (yourself)
• Subscribe (pull, not push
personalization)
• Tweet
• Ask a question
Connect
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19. Transactional Content Management
• Share and collaborate
realtime (save on travel
and e-mail)
• Check presence
• VOIP, video
conference, chat (save
on communication delays
and costs)
Communicate
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20. Transactional Content Management
• Share and collaborate
Collaborate
realtime (save on e-mail)
• Version
• Tag
• Send Tasks and
reminders
• Comment and rate
(wisdom of the crowd)
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21. Social Content Management
 Beware: social content ≠ transactional content
 Decrease treshold to increase participation
 Go easy on the metadata
 Do not supersilo – consider enterprise search
instead
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22. Social Content Management
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23. Social Content Management
 Lower treshold ≠ no governance
 Social code of conduct
 Rules for creating and destroying/archiving
workspaces
 Rules for transfering and classifying reference
content from workspaces
 Monitoring through content metrics
25/10/2011 Slide 23

24. Social Content Management
Skype Cisco
Note: list not exhaustive, focused on Belgium, order does not imply ranking
Microsoft Social Communication
Open Text Sharepoint + Lync
Vignette Yammer Google+
Box.net
Oracle Portals
Portal/WebLogic Social Collaboration
Portal/AquaLogic
Jive GoogleDocs BaseCamp
Portal/Glassfish/Peoplesoft
Portal/Webcenter Portal + Liferay BlueKiwi
Lotus Notes
UCM
KnowledgePlaza
SAP IBM
Netweaver Portal Websphere Portal + Lotus
+ DM + Trex WCM + Lotus Quickr + Enterprise Search
Lotus Connection + Lotus
Autonomy IDOL Sharepoint FAST
Sametime
IBM Content Google SA
• Open source Analytics and ES
GoogleApps Lucene
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25. Keeping Your Digital Office Clean
 Yesterday’s achievements
 Content management today
 Tomorrow’s opportunities and challenges
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26. Looking Ahead
 ECM in the Cloud
 Mobile ECM
 Big content/data
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27. ECM in the Cloud
 Many ECM players in the public
cloud, including:
 Sharepoint 365
 Box.net
 IBM Websphere stack on Amazon EC2
 Google Docs
 Faster setup, more flexible scaling, pay per use
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28. ECM in the Cloud
 Connecting inhouse repositories to the cloud
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29. Mobile ECM
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30. Big Content/Data
 Use content, logs and content interaction data
for:
 Classification: taxonomy development
 Governance: retention management
 Intelligence: sentiment analysis, network
analysis, trend analysis
 BI and search converge for analytics
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31. Transactional Content Management
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32. Thank You
Questions?
For more information, please contact:
Panoptic NV
Wim Putzeys
Veldkant 31, B-2550 Kontich
+32 (0)3 443 20 75
wim.putzeys@panoptic.biz
www.panoptic.biz