Jean Katarousky has over 30 years of experience in facilities management, construction, customer service, and human resources. She currently works as the Supervisor of Custodial Services and Waste Management at Zoo New England, where she oversees work orders, preventative maintenance tasks, and coordinates with vendors. Previously, she held roles in customer service, sales, and construction. She has extensive skills in equipment operation, purchasing, record keeping, and safety training.

1. Jean Katarousky
699 EAST EIGHTH STREET, SOUTH BOSTON MA 02127
[617-752-4038] ▪ (617-820-2813 cell) ▪ [jkatarousky@zoonewengland.com] ▪
Company Information:
Company Name: Zoo New England Start Date: February 2001
Job Title:
Supervisor of Custodian Services
and Waste Management (current)
Facilities Coordinator and
Administrator Assistant for Facilities
End Date: Present
Company Name: Quinlan Publishing Start Date: June 1995
Job Title:
Customer Service and Sales
Representative
End Date: February 2001
Company Name: Quincy Ship Yard Start Date: January 1986
Job Title: Burner 2nd Class Mechanic End Date: January 1989
School:
Name:
Bunker Hill Community College,
Bunker Hill, MA
Start Date: 1976
Degree: Associates in Human Services End Date: 1979
Name:
Easter Nazarene College, Quincy
MA
Start Date: June 1973
Degree: Human Services End Date: February 1974
Name:
North Quincy High School, North
Quincy, MA
Start Date: January 1971
Degree: High school (Collage courses) End Date: January 1973
Experience:
Job Categories:
Facilities and Construction – Burtman Iron works,
Quincy Ship Yard and Zoo New England
Customer Service and Sales Quinlin Publishing
Human Resources – Family service
pg. 1

2. Jean Katarousky
699 EAST EIGHTH STREET, SOUTH BOSTON MA 02127
[617-752-4038] ▪ (617-820-2813 cell) ▪ [jkatarousky@zoonewengland.com] ▪
Work Scheduling and Tracking (or) Records and Electronic Systems:
o I found a need to establish a program that would keep track of assignable work orders
and event coordinated order forms. I contacted Building Engines establish a working
relationship. Working closely with (Building Engines) using their program, we
adjusted the program, to be suited to the Zoo New England’s needs. Assigning work
to our technicians and vendors for work orders, events, and checking on their
progress throughout our campus. Providing reports on work results to supervisors
after the work was finished.
o By add our preventive maintenance (PM's) tasks to our Out Look calendar; I was able
track a task and reschedule a service calls more efficiently.
o With the continuous work in facilities department, I have active contacts with vendors
for projects, contracts and supplies...
o I was an active team member providing information, implementations and
suggestions to both the Project committee, Utilities Savings Resource Management
committee and Safety Committee
o As a Coordinator, I assigned and provided services for zoo parties and events.
Working closely with our Events, Education and Development Departments, to
provided equipment, assign staffing for setting up/braking down the equipment
thought the zoo.
o We would have many volunteer groups come in to work at the zoo. I was responsible
for the facility's volunteers. I provided equipment, assigns the tasks for the day,
instructed the volunteer on the projects to be completed. I also worked closely with
the summer zoo teen’s program for the facilities department Another Volunteer
program I was responsible for as a Zoo New England partner with Y.O.U. (Youth
unlimited) trainees for the facilities department.
o I would physically assist or worked with general and detail painting of the exhibits,
bathrooms, and displays throughout the Zoo.
o I have work on many construction projects, such as the tiger and butterfly exhibits,.
o I operated reticulated lifts up to 125 ft. for construction projects in the zoo.
o There was a need to monitor programs and contracts in water, electrical, gas, waste,
paper, conservation and recycling.
Purchase and Procurement:
pg. 2

3. Jean Katarousky
699 EAST EIGHTH STREET, SOUTH BOSTON MA 02127
[617-752-4038] ▪ (617-820-2813 cell) ▪ [jkatarousky@zoonewengland.com] ▪
o I started a filing and tracking system for purchase orders related to Facility
Department and Horticulture Department.
o Purchase and negotiated materials for maintenance/repair tasks as well as new and old
projects keeping within the established budget.
o Research quotes and purchase of vehicles for ZNE
o Negotiated procurement and receiving for distribution the campus of donated
equipment, furniture, and vehicles
o Research potential expenditures such as wood, mesh, and building supplies for
special projects as needed.
o Establish bids and contracts for service work, conservation projects and products.
o It coordinates and provides supplies for volunteer groups, employment groups and
zoo teens on painting and improvement projects throughout the zoo.
Equipment Operation & Maintenance:
o Operate most construction equipment such as; personnel lift up to 125 feet, 3500 Ford
Dump truck, 24’box truck, mini excavators, etc.
o Established record keeping system for maintenance for all of Zoo New England’s
vehicles
o I developed a preventive maintenance program, which included; inspection protocols,
schedule for PM work, emergency repairs, etc.
o Work with the City of Boston as the Zoo representative on our electric golf cart-
testing program. Report the results to supervisors for implementation strategies.
Personnel & Professional Development:
o 2nd
class Mechanic in Welding and Burning
o Proficient in blue print reading
o Active member of the Safety Committee and provide safety training (from OSHA) at
ZNE staff meetings and for Facilities department.
o Conduct safety inspections, and follow-up work orders to the committee.
o Certified in both adult and child CPR, First Aid and deliberator (AED).
o I developed and lead a yearly session on Minor Repair and Maintenance for, second-
year students, in the Animal Keeper Training Program, at Zoo New England.
o Active Member of AZFA (Aquarium & Zoo Facility Association) of the Site
Selection Committee and a member of the Exhibit Design Resource Committee
o I hosted and organized the AZFA conference in Boston Ma. In 2006.
o Have several certificates and awards from the AZFA organization
o Active member of the AZA (American Zoos and Aquarium) as a member
of the AZA Green Conservation Committee
pg. 3

4. Jean Katarousky
699 EAST EIGHTH STREET, SOUTH BOSTON MA 02127
[617-752-4038] ▪ (617-820-2813 cell) ▪ [jkatarousky@zoonewengland.com] ▪
o Proficient in Word, Excel, File Maker Pro 6-8 Power Point, Office Publisher, Nero
photo Snap, Photo Shop, the Internet, Out Look, Windows Media Player, Building
Engines, Picasa # 3, Drop box
o Certificate in customer training ZNE pride program 1 and 2
o Continuing Education Certificate of participation in Energy savings, Facility's time
management and record keeping, Leads, Energy conservation and tracking, Building
Engines update and new program training.
o The only non animal care person and Zoo employee as of 5/12/2011 to finish the
certificate program for the Animal Keeper Three Training course
o Participation by wring a paper on the insemination of the Red-crown and Siberian
Crain’s conservation affords and Power point presentation the Karnes Butterfly
programs.
o Provided time management, problem solving, proper safe work strategies and self-
awareness training to staff.
o Associate member of the Columbia Yaught Club, and Brewer Road Association
o Past PTA parent and approved the blue print plans, and safety protocols for the Burke
High school extension.
o Member of the Alumni Choir for North Quincy High School
o Member of the International Egg Art Association
o Past member of Gold’s gym
pg. 4