Katrina Bjork - Resume
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Katrina Bjork is seeking a management position in medical billing. She has over 10 years of experience in billing, management, and customer service. Her experience includes managing billing for over 110 clinics, implementing billing software, and improving revenue collection. She is proficient in various practice management software and medical coding systems.
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Katrina Bjork - Resume
- 1. Katrina Bjork 4064 Karst Road Carlsbad, CA 92010 Cell Phone (760) 847-3284 KatrinaBjork8@gmail.com OBJECTIVE A managementpositionin medicalbillinginafast-paced,high-energyteamenvironmentthatpromotesgrowthand advancement. PROFILE I am a conscientious, analytical andaself-starter.Iinitiate andcomplete all assignmentsina reliable, efficient,andcost- effectivemanner.Iestablishrapport andeffective professional relationships withclientsandstaff atall levels.Iutilize feedbackas a way to improve myself and myorganizationandam assertive andcreative inpromotingmyemployer’s servicesandproducts. My extensive practical experience hasprovidedme withthe knowledgeandabilitytoanalyze problems,conductresearch andproduce solutions.Iamhighlymotivatedandhave consistentlyproventobe capable of learningcomplex anddifficultsubjectmatterinthe absence of formal advanced educationortraining. KEY SKILLS • ICD-9,CPT-10, HCPS & Medical Terminology • Medical Insurance • ExcellentInterpersonal Skills • Third-PartyBilling:PPOs,HMOsandMedicaid • VariousPractice ManagementSoftware • ClaimEntry& Payment Posting • RecordsOrganization&Management • Insurance & PatientAging • HIPAA Compliance • Online ClaimSubmission&ERA QUALIFICATIONS AND EXPERIENCE Management Manage and delegate employeeassignments toensure strictprojectdeadlinesare met Work withmanagementtoprovide technical orfunctional direction andtrainingtostaff andvolunteers Create and implementpoliciesandprocedurestoensure properbillingpractices,standardizationand accountabilitythroughoutthe company QualityManagementover110 clinicsand3 central billingoffices Maintainbillingsystemfee schedules AssistITin implementationandsystemenhancementsacross3 billingplatforms Promote employee morale Supervise 10-25volunteers,including orientation, training,andschedulingto successfully meetgoals Complete specialprojectsformanagementandprovide recommendationsforincreasedefficiencies Create and prepare managementreports Collaborate andplaykeyrole inthe creationandcompletion of trainingandtroubleshootingmanuals Supervise shiftemployeesinthe foodservice industry, manage shiftschedule andresolveemployee conflicts Responsible formanagementandaccuracy of ownworkloadandwork productof juniorcensusstaff Billing
- 2. Katrina Bjork MonitorCollectionandARtrends Identifyproviderrelationsissuesandfollow throughtoensure resolution Improvedrevenuefrom79% to over90% withincreased patientload withintwo-monthspanforlargestclinic Set-uppractice managementsoftware forsubmissionof electronicclaimstoclearinghouse. Work withclearinghousetoresolve file compatibilityissues Follow-uponinsurance agingandresubmitinsurance claimsasnecessarywithproperdocumentation Knowledgeable intimelyfilingrestrictions Retrieve, processandreconcilethird-partyinsuranceElectronicRemittance Advice (ERA's) Researchandresolve incorrectpayments,EOB rejections,andotherissueswithoutstandingaccounts Manage my ownworkload toexceed quotasandaccomplish mygoalsefficiently Review monthlybillingaccountsandpremiumpaymentstatus Playkeyrole inimplementingICD-9toICD-10 Ensure program capability,timelytestingandfollow-upof claimacceptance Customer Service Calm, professionaldemeanor;comfortable interactingwithpeople fromadiverse range of backgrounds Assistcustomers inpersonandoverthe telephoneandrespond torequests forinformation andcomplaints Assistininterpretingandapplyingregulations,policies,procedures,systems,rulesandprecedents Conductinterviews toobtaindemographicinformation abouthousehold membersforUS Census Explainthe importance andbenefits of USCensustoresistantrespondents toachieve higherresponserate Operational Support Work withcomplex maintenance staff andvendors toschedule condominium repairs Purchase toolsandline stockitemsforproduction Ability tolearnnew software programs quickly Assistinthe developmentand implementation of inventorycontrol procedures Purchasingandinventory control of supplies andmaterialstomaintainproductionobjectives Financial accountsreceivable andpayable, andpayroll processing Planproduction schedule tosatisfy productsalesorders WORK HISTORY 2015-Current Billing Implementation Specialist/Quality AssuranceManager,Acadia Healthcare 2014-2014 ContractBilling Coordinator,Pridestaff 2012-2014 AssistantLeasing Manager, TalmadgeCanyon Park 2011-2012 Expeditor, IntelligentTechnologies 2010-2013 Frontof House Supervisor, City of Poway Centerof Performing Arts 2010-2010 Enumerator, United States Census Bureau 2004-2009 Level 2 CustomerService Representative, Farmers Insurance SKILLS Proficientin MD-Complete,Methasoft, Zirmed,Gateway/Trizetto,Manage-IT,MicrosoftOffice,LotusNotes,ADP, Epicor,Team ViewerandGreenScreenNetwork. EDUCATION Highschool diploma, Carlsbad HighSchool