1. Quality Excellence Services
QES
Ensuring and Improving Your Quality Systems
(401)246-3204
QESisQualitysBest@msn.com
You pour your blood, guts, and time into your
company. You are proud of what you do, but you’d like
to do it better.
Your company is small. You know you need
“quality.” You know how much it matters to your
company’s success. There are regulatory agencies and
customers that demand it.
You and your personnel are stretched to the max
and the budget is not far behind. You might not have a
fulltime quality professional or cannot justify a second –
and frankly, at this point, you don’t need one. Can you
do something else? Certainly. What? Call Quality
Excellence Services.
Just as you utilize the outside services of a CPA,
lawyer, or banker on an as-needed basis, Quality
Excellence Services (QES) provides the expertise that you
need when you need it.
Be it a small, one-time project, compliance with
regulatory requirements, the gradual building of a quality
management system, or an occasional supplemental QA
professional, QES can help with your many quality needs.
If your company’s vision is “quality like the big
guys,” realize that quality didn’t just happen for them.
They planned for it. Get onboard with a quality
professional now. As your quality grows, so will your
company. Start now, because quality really is “a must.”
Contact QES today.
Your Quality Pinch-hitter
 Think CAPA. Stop putting out the same fires again and
again. Determine the root causes of your problems so
you can implement the actions that will correct and
prevent them once and for all.
 Utilize an expert pair of eyes for internal auditing with
expert QA reporting for management reviews.
 Create a quality assurance manual and standard
operating procedures (SOPs) for in-house use,
regulatory compliance, and customer confidence.
 Train personnel in doing it right the first time.
 Let a pro do the bulk of the QA work. Return your
people to the jobs they know and would rather do.
 Identify and optimize process flows. Determine what’s
working for you and where you can improve. Create
forms that expedite the capturing, utilization, and
preservation of data and other information.
 Reduce costs by eliminating scrap, unnecessary steps,
confusion, redundancy, and rework.
 Optimize your valuable time by turning over your
quality concerns to someone who can quickly and
expertly ascertain what needs to be done.

Your Quality Partner
 Build an ongoing relationship with a quality
professional who knows your goals and challenges.
 Have confidence with a QA professional at your side
during regulatory meetings and audits.
 Choose what you want to work on first or ask QES to
guide you.
 Enjoy the consistency of picking up where you left off
– no need to spend time re-explaining your situation
or training a new contractor.
 Develop quality policies and goals that make sense.
 Watch employee pride grow with new tools, clear
instructions, and buy-in on your quality efforts.
 Rest easy knowing that your QA and compliance
efforts are in the hands of a QA professional certified
by the American Society for Quality (ASQ.)
AboutQES
Marcia M. Weeden is a creative and innovative
quality professional performing quality consulting
since 1993. Her career has spanned QA and consumer
safety compliance from automotive and Defense to
medical devices and pharmaceutical manufacturing.
Her technical expertise overturned a $7 million
US Defense product rejection. She enabled the
elimination of a three-year, bonded warehouse
Defense contract requirement via a $25.00 solution.
Ms. Weeden holds a MS with specializations in
QA and adult training from the University of Rhode
Island. She has 18 years’ experience as an ASQ
Certified Quality Engineer (CQE) and is an ASQ
Certified Quality Technician (CQT.)
As the former QA Director for two companies,
she has participated on national government,
consumer, Defense, manufacturing, and technical
committees where international harmonization has
always been a priority. Agencies include the US
Consumer Product Safety Commission, Toy
Manufacturers of America, and the American
Association of Textile Chemists and Colorists.
She has traveled extensively for QA on-site work
in Hong Kong, mainland China, Taiwan, Thailand, the
Philippines, South Korea, and Haiti.
Ms. Weeden is an award-winning author
specializing in technical writing for regulatory
compliance. She has been published multiple times in
Quality Progress (QP,) the ASQ’s flagship monthly
magazine. Her article, “Pyramid Scheme – A
framework for stronger operating procedures,” was
selected as one of the “50 best back-to-basics articles
from 2001 to 2015” for the QP January 2106 issue.
She is also the author of Determining and Preventing What
Can Go Wrong: Failure Mode and Effects Analysis for Small
Business Owners and Non-Engineers, published by the
American Society for Quality’s Quality Press in
November 2015 and available at www.asq.org.
Call or Contact Now
Quality Excellence Services
(401)246-3204
QESisQualitysBest@msn.com
Ensuring & Improving Your Quality Systems