Kathie Poindexter, Manager, Product Marketing, Epicor Software Corporation

1. The Power of
Enterprise Social
Collaboration in
Manufacturing
Kathie Poindexter
Manager, Product Marketing
v

2. Agenda
What is Enterprise Social Collaboration (ESC)?
ESC – Why is it needed now?
Importance of Embedded Social Enterprise
ERP Social Networking Technologies
Applying ESC to Manufacturing
Closing
About Epicor

3. What is Enterprise Social Collaboration?

4. What is Enterprise Social Collaboration?
“Enterprise Social Collaboration (ESC) is the
business use of ESC platforms to foster increased
teamwork and knowledge sharing for the purpose
of improving business outcomes.”
“ ESC platform is a secure and compliant
integrated software environment designed to
transform the way data and institutional
knowledge are shared, in order to enable more
effective team collaboration.”
Source: Aberdeen Group, December 2013
© 2014 Epicor Software Corporation

5. Collaboration
According to Google,
the use of the term
“collaboration” is at
an all-time historical
high, with 229 million
results in Google
Search.
© 2014 Epicor Software Corporation

6. ESC – Why is it needed now?

7. Enterprise Social Collaboration
Why is it needed now?
Top Business Drivers:
 Growing number of remote workers
 Need to implement a more dynamic way to
connect the organization
 Lack of communication and teamwork
negatively affected productivity
Source: Aberdeen Group, December 2013
© 2014 Epicor Software Corporation

8. Collaborator’s Advantage
© 2014 Epicor Software Corporation

9. Collaborator’s Advantage
© 2014 Epicor Software Corporation

10. Top Business Collaboration Strategies
© 2014 Epicor Software Corporation

11. Importance of Embedded Social Enterprise

12. Embedded ERP Social Enterprise Tools versus
Ad Hoc
 Communications taking place outside
the ERP system
 Capturing knowledge
 Structured Information
© 2014 Epicor Software Corporation

13. © 2014 Epicor Software Corporation

14. Enterprise Social Collaboration version Ad Hoc
© 2014 Epicor Software Corporation

15. ERP Social Networking Technologies

16. Importance of Embedded ESC Technologies
 Company business taking place through
social media tools
 Impacts on productivity
 Security and access to company data
© 2014 Epicor Software Corporation

17. Importance of Embedded ESC Technologies
 Impact of the retirement of the baby
boom generation
 Sharing of Information
 Drive lean improvements
© 2014 Epicor Software Corporation

18. Applying ESC to Manufacturing

19. Easier To Collaborate
Enterprise Collaboration
Is an embedded information network
designed to support information
exchange across your business
Allows cross-company/crossdepartmental collaboration bringing
social media concepts and contextual
information together in a single tool
ERP Notifications (Activity Streams)
Data notifications posted to the social
enterprise message stream
Messages displayed automatically in
your My Stream column
Action allows the user to open your
ERP application based on the object
selected.
© 2014 Epicor Software Corporation

20. ERP Embedded Social Enterprise Scenarios
Simple Collaboration
Notification
Crowd Sourcing
ESC used as an Enterprise Social
Network
Subscribe to data or business
object in your ERP
Build, retain and mine knowledge
within the organization
•
Facilitates group
•
conversations and discovery.
•
Allows an organization to tap
into hidden information
within the organization, that
is experience, knowledge
•
and know-how.
•
Engaging across multiple
groups in the organization
will hopefully remove the
boundaries between teams
and reduce the number of
separate information islands
in the organization.
•
© 2014 Epicor Software Corporation
Social Enterprise can be
configured to provide userconfigured notifications
when something of interest
changes in your ERP.
•
•
Going beyond what is
typically available with BPM
workflow, with ESC you can
bring in other users, work on
documents or collaborate
•
with external parties to
share knowledge, exchange
•
information and help to
solve a problem.
All the discussions and
results are available incontext within your ERP.
Social Enterprise can be
installed early in an ERP
implementation and used to
exchange information and
build knowledge.
As the ERP implementation
progresses the tribal
knowledge about use within
the organization is built and
refined.
This information is available
for search and discovery.
May include a level of gatekeeping and the ability to tie
knowledge to help and
forms to provide wiki-style
dynamic help.

21. ESC in Manufacturing: Follow an entity/object
 See everything
about the entity
in one place

In-context

On-demand
© 2014 Epicor Software Corporation

22. ESC in Manufacturing: Notifications
 Notifications

Ease of use

Limited training

Quick ROI
© 2014 Epicor Software Corporation

23. ESC in Manufacturing: Activity Streams
 Activity Streams

Monitor Changes

Conversations

Groups

Discussions
© 2014 Epicor Software Corporation

24. ESC in Manufacturing: Collaboration
 Collaboration can
focus on a specific
business object;






Customer
Customer Order
Purchase Order
Complex multiphase project
Engineering Change
Bid and Proposal
© 2014 Epicor Software Corporation

25. ESC in Manufacturing: Knowledge Base
 Leverage Social
Media Concepts



#hashtags and
mentions
(@username)
Easy categorization
and grouping
Supports creation
of knowledge bases
and reusable
content
© 2014 Epicor Software Corporation

26. Closing

27. “No one has to use this
platform to do their day job;
they use this platform
because they can do their
day job easier by linking in
and networking with their
peers.”
Ron Utterbeck,
Corporate CIO, General Electric Co.
More than one third of GE’s knowledge workers
use their social collaboration platform
Source: CIO Innovators, 2012

28. Conclusions: What are you doing?
 Is your business using social capabilities to
connect, communication, and collaborate?
 Does social collaboration improve decisionmaking in your organization?
 How are the different generations across your
organization embracing the social aspect of
collaboration and communication?
© 2014 Epicor Software Corporation

29. About Epicor
© 2014 Epicor Software Corporation

30. Epicor at a Glance
Founded
1972
Employees
Revenues
$960M+*
Partners
Countries
150
Customers
* Based on FY13 revenues
© 2014 Epicor Software Corporation
4,600+
400
20,000

31. Industry and Vertical Focus
Manufacturing
Distribution
Retail
Services
• Aerospace & Defense
• 3PL/Logistics Services
• Farm Supply
• Financial Services
• Automotive
• Automotive
• General Merchandising
• Hospitality (Food)
• Capital Equipment
• CPG
• Hardware
• Hospitality (Property)
• Electronics
• Industrial
• Home Improvement
• Non-Profit
• Fabricated Metals
• Electrical & Plumbing Supply
• Lumber & Building Materials
• Professional Services
• Food & Beverage
• Heating & Air Conditioning
• Nurseries & Garden Centers
• Sports & Entertainment
• Industrial Machining
• Medical Supply
• Pharmacy
• Instruments & Controls
• Pharmaceutical
• Specialty Retailing
• Medical Device
• Value-added Distributors
• Printing / Packaging
• Pharmaceutical
• Rubber & Plastics
© 2014 Epicor Software Corporation

32. Enabling Business
Manage Global
Operations
Available in all the world’s major
markets and industries
Adapt to Change
Flexible, scalable SOA; Embedded
business process management
throughout
© 2014 Epicor Software Corporation
Increase Employee
Productivity
Access via PC, mobile devices, the Web;
From Microsoft® Office
Gain Key Insight
In-context business intelligence provides
real-time analysis where you need it

33. Thank You
Kathie Poindexter
kpoindexter@epicor.com
949-585-4431
www.epicor.com