Katelyn Kuhns is seeking a professional opportunity. She graduated cum laude from the University of Pittsburgh with a Bachelor of Arts in Communication and a minor in French. She has work experience in customer service and sales roles at Target, Stauffers of Kissel Hill, the Innovation Institute, and the Lancaster Barnstormers. She also has leadership experience managing events and committees.

1. KATELYN MARIE KUHNS
1345 Lowrie Street, Apartment 2
Pittsburgh, PA 15212
717.201.5489
Katelyn.Kuhns@gmail.com
PROFESSIONAL GOAL
EDUCATION
University of Pittsburgh
Graduated Cum Laude with a Bachelor of Arts in Communication and a minor in French
EXPERIENCE
 Guest Service Team Member; Target; McCandless,PA– February 2016 to present
o Fieldingguest questions,complaints,and concerns
o Logging ESIM (Environmentally SensitiveItem Management) items, damaged items, and electronic recyclables
through POS system
o Inform guests of the Target RedCard and encourage them to sign up
o Appropriately sortingitems to be distributed throughout the store
o Organizingfrontdesk to be presentable at all times
 Customer Service Team Member; Stauffers of Kissel Hill;Lititz,PA – September 2011 to April 2016
o Took careof customer inquiries,returns,questions and concerns
o General officeduties such as answered and transferred calls throughoutthe store
o Served as communication liaison between customers, departments, and managers
o Logged customer information into company-wide databasefor target marketing and purchasehistory purposes
 Innovation Institute(Internship);Pittsburgh, PA – September 2015 to December 2015
o Expanded clientele databaseby over 100 journals/news outlets
o Created new and informativeonlineadvertisements for public
o Drafted and sent out final copies of press releases for multipleclients
 Lancaster Barnstormers Minor League Baseball (Internship);Lancaster,PA – May 2014- August 2014
o Managed group of 5 duringgame sales
o Drafted contracts for season ticket and skybox rentals for companies
o Completed sales in person and over the phone
o Prepared box officefor game days
LEADERSHIP EXPERIENCE
 Assistantbusinessmanager for Follies, the second most profitableevent at attended high school
 House Manager for all high school playsand musicalsfrom2010-2012
 Division leader in Key Club from 2010-2012
 Co-chair for the Light Pitt Up Blue committee, 2015
Professional References Available Upon Request