Presentation May 29, 2012 for itSMF Southern Alberta Event in Calgary. To improve IT services, no matter what the specific objectives are, we typically have to look at 3 main components: Technology, Process and People. However; looking at these components alone is not sufficient for a well-defined improvement plan. The danger is that the improvements create a level of complexity and bureaucracy that is not aligned to the organization's requirements. The key to managing this is to focus on the "Just Enough" principle. This principle is influenced by roles & responsibilities, culture, governance, leadership , etc. So what is just enough process? Just enough governance? In this presentation we will look at how to determine what is "just enough" to achieve your objectives for improvements