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The Damage Zone
Julien Bensaid
Capgemini
Global Testing Leader
NL Service Line Manager
Principal Consultant Testing
3Damage Zone, Julien Bensaid, EuroSTAR2008
What is a “Damage Zone”?
4
No Damage Zone
TIME
Resolution
Disappointment
Good set-up, process and management of culture & change
Enthusiasm Enthusiasm
‘SENTIMENT’
Damage Zone, Julien Bensaid, EuroSTAR2008
5
Damage Zone
TIME
DisappointmentEnthusiasm Divorce?Disillusionment
Poor set-up, process and / or management of culture & change
‘SENTIMENT’
DAMAGE ZONE
Damage Zone, Julien Bensaid, EuroSTAR2008
Minimise the Damage Zone
TEST Perspective
Before you start, invest in:
• knowledge management and procedural alignment
• the right Governance structures
PROJECT MANAGEMENT Perspective
Manage situations and mitigate risks :
• (re)establishing ownership
• good communication:
Emotions + Expectations + E-mail = asking for trouble!
GENERAL Perspective
• teambuilding, across the regions: setting up ‘One Team’
6Damage Zone, Julien Bensaid, EuroSTAR2008
Different Perspectives
TEST
PROJECT
MANAGEMENT
7
8
Conclusions
• If you can manage the CSF’s, then off-shore becomes a
must: the consideration moves from what & how much do
we off-shore, to what & how much don’t we off-shore?
• Be aware of the Test perspective & the consequences at
the beginning of the Damage Zone
• Be aware of the Project Management perspective & the
consequences of ‘extending’ the Damage Zone
• It’s a people business here and there
• You can be confident that it works, so start tomorrow!
Damage Zone, Julien Bensaid, EuroSTAR2008
Julien Bensaid - The Damage Zone

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Julien Bensaid - The Damage Zone

  • 1. The Damage Zone Julien Bensaid Capgemini Global Testing Leader NL Service Line Manager Principal Consultant Testing
  • 2.
  • 3. 3Damage Zone, Julien Bensaid, EuroSTAR2008 What is a “Damage Zone”?
  • 4. 4 No Damage Zone TIME Resolution Disappointment Good set-up, process and management of culture & change Enthusiasm Enthusiasm ‘SENTIMENT’ Damage Zone, Julien Bensaid, EuroSTAR2008
  • 5. 5 Damage Zone TIME DisappointmentEnthusiasm Divorce?Disillusionment Poor set-up, process and / or management of culture & change ‘SENTIMENT’ DAMAGE ZONE Damage Zone, Julien Bensaid, EuroSTAR2008
  • 6. Minimise the Damage Zone TEST Perspective Before you start, invest in: • knowledge management and procedural alignment • the right Governance structures PROJECT MANAGEMENT Perspective Manage situations and mitigate risks : • (re)establishing ownership • good communication: Emotions + Expectations + E-mail = asking for trouble! GENERAL Perspective • teambuilding, across the regions: setting up ‘One Team’ 6Damage Zone, Julien Bensaid, EuroSTAR2008
  • 8. 8 Conclusions • If you can manage the CSF’s, then off-shore becomes a must: the consideration moves from what & how much do we off-shore, to what & how much don’t we off-shore? • Be aware of the Test perspective & the consequences at the beginning of the Damage Zone • Be aware of the Project Management perspective & the consequences of ‘extending’ the Damage Zone • It’s a people business here and there • You can be confident that it works, so start tomorrow! Damage Zone, Julien Bensaid, EuroSTAR2008