1. Baggam Janapriya Rao
Contact Nos.: +91 9493713269
E-Mail: janapriyan2010@gmail.com
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Senior Officer
BankingService Operations & System administrtive
Location Preference: Hyderabad/ Secunderabad&Vizag& Bangalore
PROFILE SUMMARY
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• Offering 1 years of comprehensive experience in operation maintenance and transactions,and handling
customers through direct and phone.
• A problem solver and identifyingcustomer related issues atthe lowest level and resolvingthe issues
accordingto the servicerequest.
• Ability to answer the customers through voiceand email for any information regardingtheir issues or service
related queries
• Responsiblefor maintenance of operations data Availability.
AREAS OF EXPERTISE
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• Ensuringthat the goals of the Incident Management process areachieved; restoringnormal serviceas soon as
possiblebased on customer perspective and within defined Turn around time (TAT).
• Detecting, logging,categorizingand prioritizingincidents and providinginitial incidentsupport
• Recommending changes in the operation for appropriateand accuratesolution of issues.
EMPLOYMENT DETAILS
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April ’06- Till date with ICICI Bank Ltd as Senior Officer in operations group.
Key Result Areas:
• Worked towards the achievement of the strategic and operational objectives of the group located across
multipleteams in a extended time environment.
• Navigated the use of tools and best practices for incidentmanagement
• Accountable for support and maintenance of data.

2. EDUCATION
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• Btech (Information Technology) from Gayatri Vidya Parishad Collegeof Engineer (Affiliated to JNTUK) in 2014
with 65.89% marks
PERSONAL DETAILS
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Date of Birth: 23rd December 1992
Languages Known: English,Telugu, Hindi
Address: H.No 312,B C colony ,V.T agraharam,Near Civil Court,Vizianagaram-535004.