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JOSEPH D. RUIZ
1253 N. Bluegrass St.
Anaheim, CA 92801
Phone: 714-797-4940
joed_ruiz68@yahoo.com
Summary
I am driven day in and day out to show 100% pride in the Company I work for and represent and do it with
manners and a smile.
Experience
Collector/Supervisor
12-years experience
Currently Self-employed and working for a staffing agency 2009-2014
Collector/Customer Service 2003-2009
NuVision Federal Credit Union Huntington Beach, CA
Contact Member for payment arrangements. Collected on Personal loans, Auto loans, RVs and Mortgage
loans. Assisted Members with Financial Hardships, Due Date changes, Re-Writes and countered with financial
advice or Extensions. Skip Tracing, setting up Repossession and Field chases. Cross Sell Memberships and
gave Customer Service Care. Accounts Receivables.
Collector/Customer Service 2001-2003
Drive Financial Services Cypress, CA
Called Customers on their delinquent loans. Processed pay by phone. Advised of alternate locations for wired
payments. Incoming and outgoing calls 160 a day. Processed Extensions.
Medical Bill Collector 2000-2001
Rev Care Inc. Cypress, CA
Supervised queue. Called patients with delinquent balances. Billed unpaid balances to Medical Ins. companies.
Set up payment plans. Set up balance for litigation.
Collector/VA Analyst 1997-2000
University of Phoenix Fountain Valley, CA
Called students for payment. If payment not paid, schedules would be dropped. Set payment arrangements.
Offered alternative loans for Tuition balances. Assisted both Active Military and Veterans with Financial Aide.
Dialer/collector 1996-1997
American Agencies
Outbound and incoming calls. Set up payment arrangements. Had customers walk in payments.
Education
Issuing Institution Location Qualification Course of Study
Cal-JOBS Education CA High School Diploma
Anaheim High School , Fullerton Junior College , Orange Coast College
Skills
CAL OSHA CERT., F.D.C.P.A., Typing 40-WPM, 10-key, Filing
JOSEPH D RUIZ

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JOSEPH D RUIZ

  • 1. JOSEPH D. RUIZ 1253 N. Bluegrass St. Anaheim, CA 92801 Phone: 714-797-4940 joed_ruiz68@yahoo.com Summary I am driven day in and day out to show 100% pride in the Company I work for and represent and do it with manners and a smile. Experience Collector/Supervisor 12-years experience Currently Self-employed and working for a staffing agency 2009-2014 Collector/Customer Service 2003-2009 NuVision Federal Credit Union Huntington Beach, CA Contact Member for payment arrangements. Collected on Personal loans, Auto loans, RVs and Mortgage loans. Assisted Members with Financial Hardships, Due Date changes, Re-Writes and countered with financial advice or Extensions. Skip Tracing, setting up Repossession and Field chases. Cross Sell Memberships and gave Customer Service Care. Accounts Receivables. Collector/Customer Service 2001-2003 Drive Financial Services Cypress, CA Called Customers on their delinquent loans. Processed pay by phone. Advised of alternate locations for wired payments. Incoming and outgoing calls 160 a day. Processed Extensions. Medical Bill Collector 2000-2001 Rev Care Inc. Cypress, CA Supervised queue. Called patients with delinquent balances. Billed unpaid balances to Medical Ins. companies. Set up payment plans. Set up balance for litigation. Collector/VA Analyst 1997-2000 University of Phoenix Fountain Valley, CA Called students for payment. If payment not paid, schedules would be dropped. Set payment arrangements. Offered alternative loans for Tuition balances. Assisted both Active Military and Veterans with Financial Aide. Dialer/collector 1996-1997 American Agencies Outbound and incoming calls. Set up payment arrangements. Had customers walk in payments. Education Issuing Institution Location Qualification Course of Study Cal-JOBS Education CA High School Diploma Anaheim High School , Fullerton Junior College , Orange Coast College Skills CAL OSHA CERT., F.D.C.P.A., Typing 40-WPM, 10-key, Filing