John B. Ragusa has over 10 years of experience managing mailroom operations and facilities projects for the US Courts. He currently serves as the Lead Mail Processing Technician and Administrative Assistant for the Office of the Circuit Executive of the US Courts, where he oversees day-to-day mailroom operations, trains staff, and works with security to identify suspicious mail. He has a bachelor's degree in American History and business administration and skills in Microsoft Office, PowerPoint, Outlook, Excel, and Adobe Photoshop.

1. JOHN B. RAGUSA
1576 Avenue A, Saint Leonard, MD 20685
Jbragusa0@gmail.com
202-841-4667
EDUCATION
Frostburg State University, Frostburg, Maryland, Graduated December 2008 –Major: American History,
Minor: Business Administration.
College of Southern Maryland, LaPlata, Maryland; Attended: August 2001 – December 2005.
EXPERIENCE
Lead Mail Processing Technician / Administrative Assistant – Office of the Circuit Executive of the US
Courts. May 2010 - Present
Manages and oversees the day to day operations of the mailroom which serves all tenants in the courthouse
complex.
Monitors, coordinates, and reacts to day to day facilities management issues in the mailroom.
Train mailroom technicians and perform quality control for all work done in the mail room.
Develops and practices emergency preparedness exercises within the mailroom.
Prepares and updates documentation,guidelines and protocols for all procedures used by the mailroom staff.
Works closely with the U.S. Marshals Service and court security officers in identifying and securing suspicious and
potentially threatening correspondence addressed to judicial officers and court staff.
Works at the direction of and in conjunction with the Assistant Circuit Executive for Space and Facilities, assists in
the management of space and facilities projects including, but not limited to new construction,repair and alteration,
building cyclical maintenance, and renovation.
Monitors project work. Assesses,documents,prioritizes and responds to project problems . Attends and participates
in project or construction meetings as a representative of the courts.
Processes the mail following the protocols established by each court unit. Process checks, money orders, and cash
following the protocols established by each unit.
Inspects the mail for any characteristics that might suggest the letteror package is suspicious and should be checked
again by the Marshals Service.
Maintains multiple mail logs for each court unit.
Delivers the mail and packages to a designated location identified by each court unit. Accepts deliveries from
couriers and delivery companies (i.e., FedEx UPS, DHL, ctc.) and follows the protocols established by each court
unit for processing these deliveries.
SKILLS/OTHER: Member Winning Team, Frostburg State University’s College Bowl December 2007;
Participant Regional College Bowl Tournament February 2008. Microsoft Word, Power Point, Outlook, and Excel
and Adobe Photoshop.