The document outlines the various job duties performed by an employee at Alden Camps, including training other staff, monitoring customer service as a waitress, managing inventory, scheduling wait staff, preparing cabins for guests, and assisting with weddings. Key responsibilities involved optimizing procedures, ensuring adequate staffing and supplies, creating schedules, cleaning and prepping cabins, meal preparation for weddings, and displaying creativity and professionalism.

1. Job Duties at Alden Camps
Employee Training/Management:
 Trained new staff on dining room policies, and good customer service skills.
 Monitored the dining area to ensure the best customer experience.
 Devised strategies to advance procedures and performance in the workplace.
 Effectively communicated with all staffs regarding new protocols.
Work As a Waitress:
 Creating customer satisfaction was my main objective
 Worked in a very fast pace environment
 Made sure to be a great role model for my junior employees
 Used clear communication skills, active listening, and learning to optimize my customer
service.
Inventory Management:
 Developed ways to optimize inventory control procedures
 Inspected the levels of business supplies and raw material to identify shortages
 Made sure product stock was adequate for all distribution channels and could cover direct
demand from customers
Preparing Wait Staff Schedules:
 Made sure there was the correct amount of wait staff on duty given the projected guest
counts for each day. (Did this for a four-month span)
 Figured out how to prepare the schedules according to wait staff start-dates and end-dates
to ensure we were equip for the service of our guests.
 Configured schedules to fit the requested days off from the wait staff
 I would personally pick up the shifts if there were any shortages to meet the demand of
customers and make sure they were getting optimal customer service.
Cabin Setup:
This was extra work I would volunteer to do before my waitress duties were in need.
My boss gave me a checklist of cleaning work, organizing, and setup for 18 cabins total. I was
also given check in dates for each cabin. To have the cabins ready upon guest arrival, I
budget my time, and produce a forecast schedule that was a dynamic model that reflected the
living and changing nature of my project at all times.
Cabin Prep list included:
 Ironing curtains and hanging them
 Properly making all beds with hospital corners
 Setting up the bathrooms with all the amenities provided
 Stocking wood in the cabins for the woodstoves
 Checking if all light fixtures were working properly

2. Wedding Duties:
I was a part of 3 weddings hosted at Alden Camps.
My duties involved:
 Meal preparation
 Faced paced set up, but in an orderly, neat and creative fashion
 Developed methods to progress prep times and clean up times to meet the desired
time frame
 Exercised creativity to ensure the finest arrangements involving food, and decor
 Displayed professionalism