1. Jennifer Martin
8 Ladds Mill Close
North Hykeham
Lincoln
LN69QP
Mobile 07484750137
E-mail: jstart64@hotmail.co.uk
Summary
Jennifer Martin is a skilled and discreet administrator and customer service provider. She has
excellent interpersonal and communication skills developed over thirteen years’ experience
in local authority and charitable sector roles. Jennifer was highly commended at three
appraisals for her customer focus, flexibility and positive impact on teams and targets and is
looking for a permanent role in the Lincolnshire or Nottinghamshire area.
Experience and Skills
Administration
• Maintained and developed the training database for Lincoln North children’s
centres 2015-16. Liaised with trainers and clients to ensure timely feedback
and compiled the quarterly reports for Children’s Centre Leader and Senior
Management Team.
• Managed team diary and bookings for Library and Museum workshops 2007-
2011 and room bookings and diary in Children’s Centre roles 2013-2016
.
Teamwork
• NVQ2 in Team Leadership 2011
• Trained and supervised teams to deliver workshops in libraries, museums and
schools 2007-2011 increasing visitor figures to exacting targets with excellent
customer feedback.
Receptionist
• Provided confidential, accurate and timely customer signposting, guidance,
referral and support through Facebook, by telephone and face to face
• Managed room bookings and training diaries 2014- 2016
Communication and IT skills
• Effective oral and written presentation and IT skills developed in community
engagement and administration roles 2003-2016: maintaining Facebook
pages, writing reports, newsletters, marketing events, creating and delivering
presentations and training to children, families and museum and library
professionals.
Health and Safety and Safeguarding
• Ensured Children’s Centres and museums complied with daily Health and
Safety procedures in community engagement roles 2007-2016
• Ensured the Carholme Children’s Centre complied with fire safety procedures
including fire drills 2015-2016
• Enhanced DBS
Cash Handling and Budgets
• Managed small events budgets and library stock 2005-20011
• Supported sales in library and museum customer service roles 2003 - 2013

2. Education and Qualifications
2016 Information Governance e-learning
2014 Level 2 Food Hygiene
2014 Paediatric First Aid
2012 – 2013 Northampton University Early Years Professional Status
2011 Preparing to Teach in the Lifelong Learning Sector
2011 NVQ 2 Team Leadership
2010 Managing Safely (IOSH)
2003 European Computer Driving Licence
1983 - 1987 Westminster College of Higher Education
Bachelor of Education (Honours) 2.1 English Major
1981 - 1983 Dr. Challoner’s High School
A-Levels: English (B), German (E)
1977 - 1981 Brudenell Secondary School
O-Levels: English, Mathematics, French, German, English Lit.
Current clean driving licence
LinkedIn profile: https://www.linkedin.com/in/jennifer-martin-5136a738?trk=nav_responsive_tab_profile
Work History
2016 (Jan- March) Early Help Worker Lincoln Central
2015 - 2016 Children’s Centre Support Assistant Carholme
2014 - 2015 Participation and Engagement Officer
Lincoln Central Children’s Centre
2013 - 2014 Circles Network Outreach Officer South Kesteven
2013 (Apr-Aug) Old Station Nursery Lincoln Marina Senior Nursery Nurse
2003 – 2013 Lincolnshire County Council
1. Customer Service Support Assistant
2. Senior Community Engagement Officer (West)
3. Community Outreach Officer (Ermine Group)
4. Library Information Assistant
2002 – 2003 Care of family
2001 - 2002 Singapore: Volunteer English Language Tutor
Interests
Singing, writing a children’s novel, church volunteer
Referees
Personal: Mrs Lisa Gibson 16 Melbourne Way, Waddington LN5 9XJ. Community Development
Manager St Barnabas Hospice Mobile 07817 385566 E-mail: lisa.gibson6@btinternet.com
Professional: Mrs Tracey Evans Early Help Practice Supervisor Lincoln & West Lindsey Lincolnshire
County Council Newlands Lincoln Lincolnshire LN1 1YL Mobile: 07769648338Lincolnshire
Email: Tracey.Evans@lincolnshire.gov.uk