Jennifer Dobyns is seeking a customer service, communication, or leadership position utilizing over 15 years of experience in customer service roles. She has a track record of exceeding goals and ranking in the top 10% on performance metrics at Capital One Bank. Previously, she held general manager roles at Pollo Tropical and Snappy Salads where she oversaw daily operations, hiring, training, and opening new locations. Dobyns has a diploma as a certified medical assistant from Remington College, where she graduated with honors.

1. Jennifer Dobyns_________________________________________________________________
2512 Swan Drive, McKinney, TX 75070
Cell: 214-908-3742 email:jjdobyns@hotmail.com
CareerOverview________________________________________________________________
I am lookingforan opportunitytoutilizemyexpertiseincustomerservice,communication, and
leadership.Istrive touse these skillstodrive excellentresultswithinmyteamoperations.
Professional Experience_________________________________________________________
Advanced CustomerService Representative- PremierDept. 02/01/2016-current
Capital One Bank-PlanoTX
-Performance reachingandexceedingteamgoals/continuedrankingtop10% on the PI
-Assignedfloorwalkingshiftstosupportnew Fascinatorsduringnesting
-TopNPS andCSAT scores
-Chosentobe an “Ambassador”forthe RichFairbanksconvention
-Receivedseveralcustomercomplimentsandrequestsformy“directline”
CustomerService Representative 08/31/2015-02/01/2016
Capital One Bank-PlanoTX
-Inboundcall centergeneral customerservice
-Receivedanawardfor“most improved”myfirstmonthof takingcalls
-Rankednumber#5 bankerinmy secondmonthof takingcallsputtingme on the “Wall of Fame”
-ReceivedaCSATawardin Novemberandcontinue tohave highCSATscores
-AssignedFloorWalkingshifts(Ireallyenjoyhelpingandteachingothers)
General Manager
PolloTropical-AllenTX 01/15/2014-07/26/15
-Directlyresponsible forfoodand supplyorders,hiring/trainingstaff,schedules,budgetcompliance,
sales,cleanliness,foodsafety,equipmentmaintenance,catering,anddailyoperations
-Complete understandinganddataentryfor profit/lossstatements
-Openedthree new store locations: hiredandtrainedstaff andputstorestogether,developedparlevels
for ordering,continuedon-goingdevelopmentforassistantmanagersandteamleaders
General Manager
SnappySalads-PlanoTX 05/07/2012-01/14/2014
-Directlyresponsible forfood/supply/beverage orders,hiring/trainingstaff,schedules,budgetlimits,
sales,cleanliness,foodsafety,equipmentmaintenance,catering,anddailyoperations
-Complete understandinganddataentryfor profit/lossstatements operations.
Education_____________________________________________________________________
-Remington College, Dallas, TX 2011-2012
National Registered Certified Medical Assistant Diploma 2012
Senior Achievement Award- Dean’s List-4.0 GPA
-Black Hills State University 1992-1993