Jennifer Bedell - Driving Change in a Global Environment
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The document discusses the challenges of driving change in a global environment due to differences in location, culture, and logistics. It outlines how cultural factors like language, response to change, leadership styles, and dimensions of national culture from Geert Hofstede's model can influence reactions to change. The document provides tips for managing challenges related to working across time zones, establishing trust remotely, acknowledging different perspectives, and leveraging technology and in-person meetings. Understanding these cultural dynamics is key to successfully implementing change globally.
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Jennifer Bedell - Driving Change in a Global Environment
- 1. Driving Change in a Global Environment
- 2. Driving Change in a Global Environment Jennifer Bedell, CBAP ADP
- 3. Objectives • Challenges due to location and culture • How culture affects response to change • Tips for managing challenges due to location and culture
- 4. Introductions • Name • Job role • Company • Where is your furthest colleague located?
- 5. Advantages of working globally Travel Different perspectives Improved communication Friends around the world
- 6. Challenges of working globally Cultural Logistical
- 8. Language Response Leadership Culture Cultural Differences • Accents – even if everyone speaks English • Local expressions • Phrasing in emails and instructions Considerations • Simplify the message TIPS
- 9. Language Response Leadership Culture Cultural Differences Dinner Supper Football Soccer Cul de sac Dead End Couch Sofa Candy Bar Chocolate Bar Sneakers Tennis Shoes Washroom Restroom Zee Zed Housecoat Bathrobe KD Mac n Cheese Tap Faucet Question Doubt
- 10. Language Response Leadership Culture Cultural Differences OPTION 1: This is in response to your recent request related to having our team review your processes. We would like to investigate further, so we are requesting that you provide more detail related to your existing processes. This should include as much detail as possible so we can do a thorough review. After we receive this requested information from you, we will…. OPTION 2: We are pleased to assist with your process review. Before we begin, please send us a detailed list of your existing processes. After we receive your information, we will…
- 12. • Leadership styles affect how well change is accepted • Culture affects leadership style • Different leadership styles within same culture Leadership • Get to know the leaders / gain their trust • Understand the culture TIPS Language Response Leadership Culture Cultural Differences
- 13. • Dimensions of National Culture • Studies 40+ countries beginning in 1960’s • Repeated studies – most recent 2010 • Six dimensions where cultures may differ • Three of these influence initial response to change Geert Hofstede / Hofstede Insights Language Response Leadership Culture Cultural Differences
- 15. Power Distance Degree to which the less powerful members of a society accept and expect that power is distributed unequally More info: https://www.hofstede-insights.com/models/national-culture/ Dimensions of National Culture 0 10 20 30 40 50 60 70 80 90 Canada Czech Republic China --- ---
- 16. Uncertainty avoidance Degree to which the members of a society feel uncomfortable with uncertainty and ambiguity More info: https://www.hofstede-insights.com/models/national-culture/ Dimensions of National Culture 0 10 20 30 40 50 60 70 80 Canada Czech Republic China --- ---
- 17. Long term orientation Every society has to maintain some links with its own past while dealing with the challenges of the present and the future. Societies prioritize these two existential goals differently. More info: https://www.hofstede-insights.com/models/national-culture/ Dimensions of National Culture 0 10 20 30 40 50 60 70 80 90 100 Canada Czech Republic China --- ---
- 21. • Limited options for meeting times • Different bank holidays • Spring/Fall time changes Time Zone • Mobile apps • Windows clock • Outlook time zones • Time and Date website TIPS Time Zones Location Multitasking Unscheduled Meetings Logistical Challenges
- 24. • Takes longer to establish trust • Casual conversation is more difficult Considerations • Schedule regular meetings • Publish your photo • Casual chat during conference calls • Video calls • Instant Messaging (eg. Skype) • Group email conversations TIPS Time Zones Location Multitasking Unscheduled Meetings Logistical Challenges
- 25. • People miss information • Meeting takes longer Multitasking during calls • Video calls • Address by name • Insert random surveys into the presentation • Check in regularly for questions TIPS Time Zones Location Multitasking Unscheduled Meetings Logistical Challenges
- 26. • People miss information* • Inconsistent messaging Side meetings during the call • *IM’s between participants not always a bad thing • Ask for regular feedback/input • Take breaks during long meetings TIPS Time Zones Location Multitasking Unscheduled Meetings Logistical Challenges
- 28. Tools/relationship builders In-Person Virtual Flipcharts and sticky notes Screen sharing Whiteboard Screen sharing Face to face meeting Video conference Casual chats Instant Messaging / ‘waiting time’ on conference calls Lunch date / Coffee Breaks Video or conf. call Impromptu laughs around cubicles Group email asking for responses (random times) Casual chat before meeting begins Ice Breaker at beginning of meeting
- 29. Drive change globally – Success tips Time Zones • Time and Date website • Phone apps • Outlook Location • Try to meet face to face • Regular meetings • Use technology Multitasking / Side meeting • Keep it interesting and on topic • Callout by name • Ask for input/feedback Meeting after the meeting • Final thoughts from each participant • Ask for content for next meeting Language • Simplify Response to change • Local champions • Acknowledge concerns Leadership • Different approaches • Establish trust Understand cultural norms • Geert Hofstede • 6 Dimensions of National Culture Cultural Logistical
- 31. What we covered today • Challenges due to location and culture • How culture affects response to change • Tips for managing challenges due to location and culture
- 32. QUESTIONS…