Jeffrey Collins is an accomplished information systems professional with over 10 years of experience in roles such as systems analyst, developer, and programmer analyst. He has a proven track record of implementing systems to support billing, customer interfaces, and other critical processes. His skills include Oracle PL/SQL, SQL, data warehousing, and COBOL. He has worked for Southeastern Data Cooperative, Lanier Worldwide, Walt Disney World, and the Florida Department of Revenue.

1. JEFFREY A. COLLINS
♦ Atlanta, Georgia
Cell (404) 201-0361 ♦ jacatl@yahoo.com
SUMMARY
Accomplished Information System professional with proven track record of ten plus years of
success. Tenacious in problem solving and resolution, yet amiable enough to obtain critical
information from others. Strengths include skills in requirements planning, user requirements,
and application development. Conceptual problem solving in matters related to detailed
programming and system development, finance, budgets, revenue management, team building,
leadership development and computer system development.
TECHNOLOGIES
Oracle PL/SQL 11g, SQL Developer, Data Warehousing, Business objects, SQL, Windows 7,
UNIX, File Transfer Protocol (FTP), Database Management, COBOL .
EXPERIENCE
SOUTHEASTERN DATA COOPERATIVE, Dunwoody, GA 2010-Present
Systems Analyst/Developer
Instrumental in implementing major system wide modifications related to online interfaces
that the companies clients use on a day to day basis.
 Developed interactive GUI applications for cooperative utility companies for their billing,
revenue collecting, billing arrangements, uncollectibles, refunds, and credit card processing.
 Enhanced applications of the customer GUI interface to enable the company to broaden its
customer base into new utilities with multiple services.
 Developed applications that enhanced service order processing for utilities such as sewer,
metered, and non-metered services.
 Created new and more efficient PL-SQL packages and procedures. Also embedded Oracle
SQL program modules within Micro-focus COBOL that retrieved, updated, and stored
customer data in regards to billing, general accounting, and payroll applications which our
clients use. Most of these PL/SQL applications use XML input from .Net.
 Collaborated with the Microsoft .Net team with respect to design, modification, and
implementation of critical and high profile upgrades with the customer GUI interface.
LANIER WORLDWIDE, Atlanta, GA 1998 – 2008
Systems Analyst/Developer
Orchestrated successful completion of program and application development and systems
analysis related to the automation of sales commissions, inventory management, customer
mailings, interface development for dealer repayment, and Y2K compliance.
 Gathered requirements, produced, maintained, and implemented the I.T. systems functions
and programming that processed all daily commission related activities which are necessary
for producing the monthly commission payout of approximately 3 million dollars. Resulted

2. JEFFREY A. COLLINS Page 2
in a fully automated commission system for a combined sales force for 2000 direct sales reps
and 1800 service techs.
 Developed applications and streamlined business processes that increased productivity and
reduced operating costs. Designed the commissions’ database structure using data warehouse
which provided user access for abstracting data using Business Objects and reduced the time
of making ad hoc queries from hours and days to minutes while empowering users to make
their own queries without need of assistance from I.T.
 Enhanced the automated commission incentive process by working with Sales Planning,
Finance, and the Sales Compensation department and implementing the compensation plans
for sales reps and their managers.
 Designed and implemented systems programming that created 20 standardized financial
reports for the commission system which ran on a monthly, quarterly, and yearly basis.
 Collaborated with the marketing department in implementing mechanisms to facilitate
Marketing Promos by way of the automated commission system.
 Developed and implemented automated system applications to support multiple marketing
and sales commission and awards programs apart from the regular commission payout
system.
 Enhanced the billing/shipping application to allow for inventory management improvements
 Created business processes and system applications for multiple users to capture fee
repayment to third party vendors for services rendered
WALT DISNEY WORLD, Orlando, FL 1997 – 1998
Systems Analyst
Implemented a broad range of system modifications to existing programs to support the New
Disney Cruise Lines.
 Enhanced existing New Disney Cruise reservation systems that enabled in-house reservation
agents to select specific customer requests, enabling the Company to capture more detailed
and relevant information about cabin occupancy, type of cabin, and cruise package selection.
 Modified the presentation and availability of online screens to improve the effectiveness of
the Company’s ability to record requests for cruise options.
 Provided on-call technical support to resolve issues related to the central reservation system.
FLORIDA DEPARTMENT OF REVENUE, Tallahassee, FL 1993 – 1997
Programmer / Analyst
Expedited staffing and managed multiple projects with profitable results and high satisfaction
ratings. Served as Team Lead for multi-functional teams.
 Modified and updated the systems responsible for processing external corporate tax
payments to the Department of Revenue to support the internal corporate audit function.
 Analyzed and developed applications that minimized the auditing necessary by the
Department of Revenue and shortened the time of refunds provided to external corporations.
 Responsible for the enhancement of the accounts receivable system and development of
reports that provided improved customer identification on delinquent accounts.
 Enhanced system applications and improved processes that allowed the Department of
Revenue to capture potential lost revenue and generated an additional $3.8 million in
revenue.

3. JEFFREY A. COLLINS Page 3
EDUCATION
Bachelor of Science, Information Systems with Concentration in Oracle Data Base Developer
Strayer University, Atlanta, Ga
Graduated Magna Cum Laude with GPA of 3.88 on a 4.0 scale
Bachelor of Science, Management Information Systems, Minor: Computer Science
Florida State University, Tallahassee, FL
Data Processing Certificate, Lively Vo-Tech, Tallahassee, FL
AWARDS
Member of the Florida Department of Revenue Corporate Workload Reduction Team which
generated $3.8 million in new revenue and won the “Peoples Choice Award” in Florida’s One
Sterling competition. Received the Davis Productivity Award for process improvements in
Corporate tax in 1995 and 1997. Achieved added automated centralized collaborated completed
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