1. Jeffrey Pierce
4813 Saint Andrew Baytown, TX 77521 (832) 757-0084 cpierce18@msn.com
Summary
Over 10 years of experience planning schedules in order to determine driver requirements and
route logistics.
Vast working experience with scheduling and dispatching software
In-depth knowledge of DOT regulations
Exceptional ability to communicate in writing and verbally
Ability to multi-task and prioritize
Strong leadership, interpersonal and organizational skills
Self-motivated, with the ability to learn quickly and meet high paced demands
Experienced Terminal Dispatcher
KEY SKILLS
Scheduled gasoline and diesel deliveries to retail and military stations around the US.
Became familiar with regional issues, which may impact delivery
Understand general rules for processing exceptions and how to handle situations that arise from
delivery/system constraints.
Respond to emergency situations in an appropriate manner.
Document issues that require follow-up
Process order requests and provide customer service/support as needed including handling
incoming calls.
Scheduled gasoline and diesel deliveries to retail station in various US regions.
Lead an automated order forecasting (Voice managed inventories) effort that eliminates the need
for retailers to place orders
Develop a detailed knowledge of retail sites/operations, the Motiva terminal/delivery business and
the order forecasting model and systems.
Manage retailer’s inventories; create safe and flexible driver work plans (30 to 50 trucks per shift
twice a day) and handle sales/delivery exceptions for the Northeast.
Prepare and provide metrics for performance measurement and improvement troubleshoot
problems, issues and notice trends.
Conduct data analyses for performance measurement and improvement opportunities to
schedule/delivery execution.
Apply specialized knowledge of business concepts (economics, statistics, finance, and marketing)
to achieve “world class” results and continuous improvement.
Handle driver calls 50 – 100 per day for assigned region, record service request for each and
thoroughly document action/resolution.
Familiarity with regional issues, which may impact delivery performance/operation.
Understand general rules for processing exceptions and how to handle situations that arise from
delivery/system constraints.
Respond to emergency situations in an appropriate manner.
Document issues that require follow-up
2. Jeffrey Pierce cpierce18@msn.com
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PROFESSIONAL EXPERIENCE
Groendyke Transport 9/15 - 12/15
Dispatcher
Enerstaff
Contractor 3/15 - 9/15
AFC Transportation 7/14 – 10/14
Dispatcher
Epic Security 2/12 – 7/14
Security Officer
Shell Oil/ Equillon LLC 10/99 – 7/11
Order Management Specialist
Fuel Quest 5/11 – 1/12
Logistics Specialist
EDUCATION AND PROFESSIONAL DEVELOPMENT
Unites States Army – Honorable Discharge
Jefferson Davis High School Graduated
Micros Microsoft Suite Training (Word, Excel, Access, PowerPoint Outlook)
SAP Training
Diversity Training
Accomplishments
--Strong performance and execution during the NE ethanol conversions working with
carriers, terminals, and NE team.
--Strong performance and execution during the Providence terminal outage/service
disruption (for 4 months) working with carriers, terminals, and NE team
--Implemented several cost saving changes to the BRI scope by modifying compartment
restrictions to better load balance deliveries (shorts/splits)
--Developed positive relationship with carriers, specifically with carriers in new areas
(Not Just Trucking in CT and Abernaqui in NH)
--Traveled with Delivery Support Team on carrier audit to Boston, MA New Haven, CT
Newark, NJ Springfield VA Brooklyn NY to meet and better relationships with
Abernaqui, Noonan, Prospect, Keenan and Not Just Trucking.
During 911 scheduled the New York area along with other NE terminals and provided
fuel for emergency vehicles in the immediate area.
