Siemens provides energy and industrial services including maintenance, repair, modernization, and consulting. They aim to improve plant performance and efficiency through remote monitoring, preventative maintenance, and repair services. Siemens has a global network of locations and specialists that allow them to respond quickly to customer needs.

1. siemens.com/energy
Energy Service, Oil & Gas and Industrial Applications Service
Dedication to efficient service
Sustainable planning, consulting and service solutions
for oil & gas and industrial applications

2. Our performance helps
to improve yours
One of the driving forces behind Siemens Energy Service
is our dedication to speed of response and always being
close to the customer. This is because one of our major
goals is to deliver sophisticated services fast – services
that are designed to increase the lifecycle of your plant’s
assets, improve efficiency, and fit perfectly with your
plant’s performance needs and your business targets.
Our global network plays a central role in helping us meet
this commitment. With locations strategically positioned
across the globe, our close proximity to customers ensures
that Siemens’ vast resources and strong expertise are
readily available to provide customized and dependable
solutions. We are present in 178 countries worldwide
and our 17 product competence centers and 25 service
shops offer world-class logistics to deliver fast and effec-
tive results.
We want to get to know our customers and their personal
and technical needs. This makes it easier for us to under-
stand issues, find solutions, and deliver help and support
more efficiently.
Choose the service that is right for your business from
our comprehensive portfolio.
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3. Maintaining
Regular inspections help us to recognize conditions which
require ­maintenance or repairs at an early stage. Our
­services, such as non-destructive examination techniques,
are developed to provide quick analysis and intelligent
decision making that can help cut your costs significantly.
Repairing
Changing and repairing components is a routine job.
Our goal is to help you prevent operating issues from
becoming outages. We are supported by remote diagnostic
systems – and by our experience. Our efforts are focused
on keeping your plant online or putting it back into opera-
tion as quickly as possible.
Modernizing
There are various ways of maximizing plant efficiency.
For instance, it may be possible to increase output
­without using more fuel, or to turn an older-type plant
into a modern one. Our modernization solutions
are known for their effectiveness in terms of business
­success and environmental impact.
Extending lifetime
Our metallurgical, integrity, and fracture mechanics analy-
ses can reveal the real state of your plant, and the results
can lead to lifetime extension measures – important assets
in the deregulated electricity market.
Implementing
Project management is our specialty. Our experience from
thousands of successful projects enables us to plan each
implementation step accurately – and we never leave until
everything is up and running properly.
Training and consulting
Our range of training programs support your plant’s full
life cycle. They include on-the-job training, classroom-
based training, and ­in-plant training on our simulators or
at our training facilities under realistic conditions.
Services to support your plant ­performance and profit
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4. 4

5. Our goal is to overcome
market challenges every day
Engineering excellence with unique market insight
Service for
compressors
Service for
generators
Service for
steam turbines
Service for
medium gas
turbines
Service for
small gas turbines
The energy market is becoming increasingly complex and
challenging. Costs are rising and governments are tighten-
ing legislation, creating economic and political obstacles
to achieving and maintaining plant profitability. At the
same time, demand for energy is at its highest level ever,
increasing the pressure for maximum output.
Siemens understands that you need to receive the most
from your plant every day. We are dedicated to decreasing
unscheduled outages and keeping scheduled downtime
to a minimum. Our certified processes are designed to
ensure that each plant component, from the smallest
valve to a complete turbine, functions at maximum
capacity. In addition, our world-class logistics help you
react to and deal with today‘s challenges faster.
Helping you plan for tomorrow‘s market is another of our
core service commitments. We focus on long-term opera-
tional flexibility, putting you and your plant in the perfect
position to adapt to future industry developments, take
advantage of new energy opportunities and respond to
potential challenges.
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6. 6

7. In today‘s fast-moving world, it is even more important
to have a partner you can rely on to deliver support
and assistance immediately. Whether a valve has to be
replaced or a turbine has broken down, our global net-
work has the resources to respond fast and effectively,
anywhere in the world. We are present in 178 countries
worldwide and have 25 service shops around the globe,
all manned by local experts who are dedicated to getting
your plant back into operation as quickly as possible.
It‘s not just geographical proximity that enables us to
respond quickly. Our dedication to establishing close cus-
tomer relationships helps us understand and anticipate
your plant’s operational needs and equipment from the
inside out. This in-depth understanding helps us to effec-
tively implement certified processes designed to improve
quality and streamline functionality, thus saving you valu-
able time.
Nothing is faster
than already being there
Fast service for safer planning
Siemens’ assistance is only a phone call away:
Customer Support Center, phone: +49 180 524 70 00.
Around-the-clock emergency telephone service will transfer
your call to a team of operational support specialists.
26 Service Shops in five major regions offer world-class logistics everywhere you need us
Adelaide
Wadeville
Pune
Bangalore
Dammam
FinspångHelsingØr
Aberdeen
Lincoln*
Hengelo*
Jundiaí
TrentonHamilton
Querétaro
Service Shop
Product Competence Center (PCC) * Operated by the Oil & Gas Division
Bahía Blanca
Huludao*
Vadodara
Germany
Duisburg
Nuremberg
Essen
Frankenthal
Leipzig
Bad Hersfeld
Oberhausen
REU Europe & Southern Africa
RNA USA & Canada
RME Middle East & Africa
RLA Latin America
RAS Asia-Pacific
Brno
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8. 8

9. No two plants are the same. Each has specific technical,
operational, financial and environmental needs. That’s
why we at Siemens Energy Service encourage you to
share your values, aims and individual requirements with
us – so we can understand what makes your plant differ-
ent. This gives us access to unique insights, enabling us
to identify hidden potential and enhance both short- and
long-term performance.
An added benefit of building close working relationships
is that you are assigned a dedicated service team to work
directly with you. This gives you a single point of contact,
whether you need to reach a replacement parts profes-
sional to advise you on delivery and installation or the
project manager responsible for running your entire plant.
To know is to understand
Closer to your business
Siemens Energy Service offers you a wide range of opportunities.
Whether you need an immediate part replacement or are planning
a long-term operation such as the performance enhancement of a
turbine, we can help. We can also offer you several maintenance
contract options. You decide when and how often to take advantage
of our support, whether throughout a product‘s entire lifecycle or
only for certain phases. We can offer you the exact service to fit your
requirements perfectly.
M
ai
ntaining Repairing
Modernizing
M
ai
ntaining Repairing
Modernizing
Im
plementing
Training&
Extend
ing
consulting
lifetim
e
Service program for client A.
Service program for client B.
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10. 10

11. Improving your plant‘s performance does not have to be
costly or time consuming. Just a small change can make a
huge difference: the key is choosing the right one. We at
Siemens are committed to finding cost-effective and effi-
cient ways to help improve your processes, maximize your
output and lower your environmental impact.
We plan and undertake extensive plant inspections and
operational analysis to identify optimization potential.
Our performance enhancement programs include intro-
ducing low maintenance components, upgrading hard-
ware, optimizing workflows, and modernizing computer
interfaces. In addition, finding ways to reduce emissions
and improve performance is one of our main service
priorities.
Effective and accurate maintenance planning is also cru-
cial to getting the most out of a plant. Our in-depth
knowledge of your equipment allows us to anticipate
repair works and plan timely intervention, reducing
unnecessary downtime. We can also closely monitor
equipment and machinery, so we can identify the best
time to upgrade them to meet changing market develop-
ments. By simply planning ahead, we can help an aging
plant approach the competitive performance of a
new one.
Turning good into better
Performance enhancement
In a performance-based market structure, where plants are managed
as profit centers, it is necessary to strategically improve efficiency,
optimize capacity, minimize costs and maintain high reliability in
order to be competitive.
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12. 12

13. One of our major service goals is to keep your downtime
and related loss of productivity to a minimum. Rather
than wait for complications to occur – from the smallest
defects to potential worst-case shut down scenarios – we
can act preemptively to help prevent them from happen-
ing. Once our advanced remote monitoring and diagnostic
services have identified the issue, our team of specialists
is able to plan with you and advise on necessary action
before the need arises.
Some repairs and service work are unavoidable. But, we
have the processes and expertise to ensure that necessary
repairs do not slow you down. Working closely with you,
we anticipate potential maintenance requirements and
plan time- and cost-effective ways to implement them.
Whether the issue is replacing a defective valve, unblock-
ing a pipe or overhauling a turbine, you can rely on us for
fast, effective and comprehensive maintenance that won’t
reduce your productivity.
Waiting for replacement parts can also cause unnecessary
delays. Our comprehensive replacement parts service
keeps your stock levels up, guaranteeing fast delivery
while eliminating the need to tie up capital in in-house
storage. We will even assign a parts professional to help
track your parts and oversee the process. It‘s all about
having a service provider who can get the right part to
the right place at the right time.
Identifying faults
before they become failures
Corrective and preventive maintenance
Siemens Energy Service assembles a regional team of experts that
works directly with you to determine your needs. By utilizing
advanced project management, supervisory and scheduling tech-
niques to coordinate all required activities, we are able to oversee the
successful completion of turbine-generator maintenance projects.
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14. 14

15. By opting for a Siemens service program, you are choos-
ing the reassurance of a set timeframe and budget. You
also have the peace of mind that comes with assigned
personal contacts as well as agreed-upon planning proce-
dures and maintenance routines.
Whether your service requirements are big or small,
Siemens can proactively boost your plant‘s long-term
performance with a variety of customizable options to
fit your individual needs, both technical and financial.
For example, our long-term gas turbine program has
proven particularly effective in helping plants around the
world effectively manage and reduce downtime.
Finding the right options
for you from a world of
choices
Service programs
We are able to respond quickly with replacement parts for equipment
covered by a service program.
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16. 16

17. Siemens understands that knowledge is one of the most
important tools in the industry – one that can give you a
clear competitive advantage. Well-trained staff who can
face any challenge are vital for operating your plant effi-
ciently and productively.
That‘s why the Siemens Power Academy offers a wide
range of customized training programs for plant manage-
ment, operation and maintenance. Training is available
onsite, online or at our state-of-the-art training facilities
which include real-life simulators. Our wide range of train-
ing courses caters to every stage in a plant‘s lifecycle,
covering in-depth and essential equipment and systems
knowledge, preventing and carrying out repairs, as well as
health and safety issues.
We also offer a comprehensive range of tailor-made con-
sulting services, such as advice on building new plants,
extending your plant‘s lifecycle, operating cost-effectively,
meeting safety and environmental requirements and
much more. Siemens is the partner to consult if you want
to take your plant forward.
Giving you the power
of knowledge
Training and consulting
No amount of theory can replace learning by doing. That’s why
we focus on both – classroom and hands-on training – to provide
more learning opportunities.
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18. Creating success stories
by working together
At Siemens, we have a long tradition of building
­successful client relationships. Based on mutual
­understanding and respect, these relationships play
a key role in helping us meet our clients’ specific
needs and individual requirements.
This in-depth knowledge, combined with our
unparalleled expertise, facilitates solutions to even
the most complex tasks such as regenerating aging
­turbines. We also make it a priority to deliver these
­solutions with minimum downtime.
These three reference projects are perfect examples of
our operational flexibility and goal-oriented processes.
Siemens offers a comprehensive range of products and solutions developed through a rich history of mergers and acquisitions.
1969 AEG
Siemens KWU Siemens Power Generation
Siemens Siemens I&S
Siemens Energy
Oil & Gas Division
1998 Westinghouse
2001 Delaval
Mannesmann Demag
2006 KK&K
HV-Turbo
2003 Alstom
2005 Chemtech (60%)
2006 Berwanger
2008 Chemtech (100%)
2002 Chemtech (50%)
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19. References
Customer
Tiszai Vegyi Kombinát Nyrt., Hungary
Product
Gas turbine and steam turbine
SCC-600 1x1 CE including 1 x SGT-600
and 1 x SST-700.
Background
Tiszai Vegyi Kombinát Nyrt. is one of the
leading chemical companies in Central-
Europe. The basis of the Tiszaújváros power
plant is a combined cycle unit consisting of
a gas turbine, a heat recovery boiler with
supplementary firing connected to it and a
condensing extraction steam turbine with a
design capacity of 33.4 MWe. It is operated
by Sinergy Ltd (on behalf of TVK-Erőmű
Kft.). TVK was looking for a reliable and
flexible partner with the engineering solu-
tions to meet their requirements.
Scope
Siemens Energy was awarded a contract for
the full EPC delivery including the outdoor
installation. A Preventive Maintenance Long
Term Program for both the Gas and Steam
Turbines has been in place since commis-
sioning of the installation.
Result
Siemens dedication results in optimum
performance and availability of TVK’s
installation.
Customer
Abengoa, Algeria
Product
Gas turbine
2 x SGT-800
Background
The first hybrid solar power plant Hassi
R’Mel is located in northern Algeria. The
customer Abengoa’s goal was to maintain
the efficiency of their 150-megawatt power
plant with cost-effective service solutions.
Scope
Long-term maintenance services at the solar
hybrid plant. The contract includes preven­
tative and corrective maintenance for two
SGT-800 gas turbines, which Siemens
in­stalled in April 2011.
Result
The service contract for the gas turbines
will help to ensure long-term reliability and
predictable maintenance costs for the
customer.
Customer
Shell Shearwater, United Kingdom
Product
Compressor
LP compressor footprint STC-SV
Background
Pressure in the Shearwater reservoir
(located in the central north sea block
22/30B some 138 miles east of Aberdeen,
UK) dropped due to depletion, so the plat-
form required major modifications. The pur-
pose of the LP compression project was to
enable a reduction in the first-stage suction
pressure to increase the production rate of
the overall hydrocarbon recovery from the
Shearwater reservoir. The key challenge
was to execute this project safely, in time
and with the given budget.
Scope
Retrofit and modify existing plant,
exchange compressor by footprint solution
and control system modifications for the
compressor. The scope of supply also
included a new gearbox and improvements
on the piping of the seal-gas system, allow-
ing better access to the machines.
Result
The project met all safety, schedule and
budget targets. The customer Shell was
exceptionally pleased.
19

20. Published by and copyright © 2012:
Siemens AG
Energy Sector
Freyeslebenstrasse 1
91058 Erlangen, Germany
Siemens Energy, Inc.
4400 Alafaya Trail
Orlando, FL 32826-2399, USA
For more information, contact our
Customer Support Center.
Phone: +49 180/524 70 00
Fax: +49 180/524 24 71
(Charges depending on provider)
E-mail: support.energy@siemens.com
Energy Service Division
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Subject to change without prior notice.
The information in this document contains
general descriptions of the technical options
available, which may not apply in all cases.
The required technical options should therefore
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