The document discusses ways to improve student feedback at London Met Libraries. It outlines how the libraries currently get feedback through emails, social media, online chat, and surveys. While comments/suggestion boxes and face-to-face feedback work well, the document proposes using the university website, learning management system, text services, and redesigned social media pages to better collect student feedback. It emphasizes training library staff to promote feedback opportunities and consistently record, evaluate, and respond to student input. The goal is to continue using various technologies to communicate with students and improve feedback through staff development.