Jason Pratt is seeking a new position and provides his contact information and a summary of qualifications including being detail-oriented, well-organized, and able to effectively create a positive work environment. He also has experience in multi-tasking, communicating effectively, and creating strategies to increase customer satisfaction. His relevant work experience includes positions as a case manager at a women's shelter, dispatch supervisor, food preparation, customer service representative, project coordinator, and several technician roles. He provides details on his responsibilities and accomplishments in each role.

1. 15 Oak Street • Willimantic, CT • 06226 • CELL 860.309.7180 • E-MAIL jpone2@hotmail.com
Jason Pratt
15 Oak Street, Willimantic, CT 06226
860.309.7180 • jpone2@hotmail.com
SUMMARY OF QUALIFICATIONS
 Detail oriented,verywell organized, andeffective increatingapositive andproductive environment.
 Experiencedprofessionalwithability tomulti-taskandcommunicate effectively.
 Provenabilitytocreate andimplementstrategiesdesignedtoincrease customersatisfaction.
 Computerexperience:MSWord,Excel,Outlook,PowerPoint,andInternet;abilitytotype 52 WPM.
RELEVANT EXPERIENCE
HolyFamilyWomenandChildren’s Shelter–Willimantic,CT 2015 - present
Case Manager
 Supervise 25-30 womenandchildrentoensure safetyandwell-beingof all shelterresidents.
 Provide crisisinterventionandsupportclients daily asclinicallyindicated.
 Work in conjunctionwithcounselorsandsheltersupportstaff tomaintainnormal shelteroperations.
 Helpresidentsdeveloptreatmentplanstosecure affordable housingandsustainable employment.
Connect/One –Plainfield, CT 2013-2014
Dispatch Supervisor
 Routed75-150 workordersdailytoone of 12-15 technicians.
 Supervisedcompletionof all workordersto ensure accuracy.
 Ensured techniciansfollowedcompanyprocedures tobe certain contractual obligationswere met.
 Oversawall commissionreportsandpayouts.
1249 Winebar– Waterbury,CT 2011-2012
Food Preparation
 Preparedfood,maintainedcleanworkenvironment,coordinatedprivate parties&banquets.
AutoZone –Torrington,CT 2009
CustomerService Representative
 Provided computerassistanceinhelpingcustomersfindautopartsanddirectionsfortheirvehicles.
 Ensuredstore waswell maintained,organized,and facilitatedstoreinventory.
 UtilizedPOSsystemto effectuate transactionsandprocesscashandcreditcard payments.
ShedsUSA (Private Contractor) – Portsmouth,NH 2007-2008
Project Coordinator
 ConstructedbuildingsthroughoutNew England;orderedrequiredsuppliesforconstructionprojects.
CharterCommunications –Windham,CT 2004-2006
Broadband Data Technician– (2005-2006)
 Diagnosedcable anddataproblemsthroughoutsystemandfixedissuesaccordingly.
 Installedcable,internet,anddigital phoneserviceforresidential andcommercial accounts.
CustomerService Representative – (2004-2005)
 Assistedcustomerswiththeirquestionsregardingtheiraccountsorcable service.
 Helpednewcustomersdecidewhichcable package bestfittheirneeds.
 Providedexceptional customerservicebydevelopingrapportwithcustomer.
EDUCATION
Nonnewaug High School, Woodbury, CT
High School Diploma
Daniel Webster College, Nashua, NH
Private Pilot Certification