Jarom Petrich has over 15 years of experience in systems administration, IT support, customer service, and management. He currently works as a Systems Administrator for American Logistics Transportation Company, where he manages their Active Directory, servers, virtual infrastructure, and phone systems. Previously he was a Service Technician for Redbox and co-founded his own forex trading company. He holds a BA in Integrated Studies from Dixie State College with a focus on Business and IT.

1. Jarom Petrich
146 S 200 W
Washington, UT 84780
jjpetrich@gmail.com
Cell: 435-671-9847
 Co-Founder/Managing Partner Blue Pinnacle Trading (11/06 - 02/09)
 BA Integrated Studies (Business/IT) From Dixie State College (Spring 2011)
 IT - Systems administration for Microsoft centric environment (04/2014 to present)
 PBX/VOIP Phone system management (04/2014 to present)
 Computer programming/scripting (SQL, VBA, Python, C++, C#, Java, Powershell and others)
 Microsoft Systems administration (Server 2003-2012r2, MSSQL, AD, Exchange, DPM, Hyper-V, Failover
Clustering, VMM, etc.)
 Fluent in English and Spanish
Areas of Expertise
Systems Administration (Microsoft)
Scripting/Automation
Reporting and analytics
PBX/VOIP phone systems
Customer service and client relations
Complaint handling & resolution
Training and team building
Project management
Personnel management
Written and verbal communication
Recent Professional Experience
AMERICAN LOGISTICS TRANSPORTATION COMPANY — St George, UT 02/2008 - Present
Dispatcher/ Team Lead/Client Relations Manager/Systems Administrator
 I have worked for ALC in many different capacities, from customer facing roles to roles that required personnel
management and complaint resolution to back end technical support and infrastructure management. A s ALC has
grown and expanded from a small startup to a National player in the Para-transit, non emergency medical
transportation and School transportation industries, and as I have learned new schools, I have filled many roles
within the organization.
 As the systems administrator at ALC I am responsible for the effective provisioning, installation/configuration,
operation and maintenance of systems hardware and software and related infrastructure. Though my experience has
been mostly Microsoft centric (Windows Server 2003-2012r2, Hyper-V, Failover Cluster Manager, DFS, Active
Directory, Exchange, Data Protection Manager, MSSQL, CRM, SharePoint, etc.) I have experience with other OS’s.
 Designed and Implemented the upgrade of ALC’s Active Directory Domain Services “forest” from 2008 to 2012r2 and
configured all roles and features (DNS, DHCP, Certificate Authority, etc.) and several domain controllers to
accomplish this project.
 Managed the Active Directory Domain Services environment for 200+ users and 200+ virtual and physical machines
including usernames, passwords, permissions, and GPO architecting.
 Planned and implemented DFS (Distributed File System) infrastructure upgrade and replication scheduling to ensure
minimal downtime.
 Installed and configured DataOn CIB-9470 4U 70-bay Server to replace existing HP and EMC SAN’s for DPM, DFS
and AAA machine storage.
 Configured several SQL “cubes” including SSRS, SSAS, SSIS and DW (Data Warehouse) machines (2012r2 and SQL
2012 and 2014) and many stand alone SQL machines.
 Built and configured HP G7, G8 and G9 Host servers as Failover Cluster Nodes and several virtual machines
(Windows 7, 8, 8.1, 10, Server 2003, 2008, 2012, 2012r2).
 Familiar with machine virtualization technologies, with special emphasis on Microsoft Hyper -V and Failover Cluster
manager.
 Managed two separate server stacks, one onsite and one in a SSAE 16 (Type II) data center (Tonaquint Data Center)
in St. George Utah.
 Administered a SIPs platform I3 (Interactive Intelligence) phone system and dialer solution.
REDBOX AUTOMATED RETAIL, INC. — Washington County, UT 03/2009 to 03/2010
Service Technician:
 Responsible for Servicing and stocking of all REDBOX machines throughout Washington County Utah (32 machines).
BLUE PINNACLE TRADING — Henderson, NV 11/2006 to 01/2009

2. Co-Founder/Managing Partner:
 Established a substantial client base of investors in four states (California, Nevada, Utah, and Washington) as a
FOREX trader and introducing broker for both FXCM and GAIN Capital FOREX brokers.
 Created all sales materials and contracts and managed day to day operations.
PRIMERICA FINANCIAL SERVICES — Fresno, CA 03/2004 to 02/2007
District Leader:
 Managed and trained a team of 8 financial service representatives in central California.
 Relationship Sales, cold canvassing, following up on referrals in both Spanish and English.
PACIFIC GAS AND ELECTRIC COMPANY — Fresno, CA 07/2001 to 07/2006
Team Leader/Customer Service Representative:
 Trained and managed a team of 20 customer service representatives.
 Responsible for new account creation, customer complaint resolution and retention.
 Trained 200+ employees and created training materials and workarounds for a companywide transition to a new
customer management software system.
Education
FRESNO CITY COLLEGE — Fresno, CA 08/2000 to 05/2002
Earned AA degree
DIXIE STATE COLLEGE — St George, UT 08/2008 to 07/2011
Earned BA degree in Integrated Studies with an emphasis in both Business and IT.