James King has over 30 years of experience in management, construction, and customer service roles. He currently serves as the Team Leader for the Home Improvement Agency in the London Borough of Hounslow, managing a team of 12 that provides home adaptations and repairs to elderly and disabled residents. In this role, he has improved contractor quality, implemented a home safety check, and ensured full budget spending. King has extensive experience in roles such as site manager, business owner, flight attendant, and teacher. He possesses well-developed skills in management, communication, problem-solving, and adaptability.

1. JAMES KING
22 Butts Crescent, Hanworth, Middlesex, TW136HQ
Email: wjamesking@gmail.com
Mobile: 07545 80 5579
CURRENTROLE
 3 Years as the Team Leader of the London Borough of Hounslow’s Home
Improvement Agency.
o A team of 12 (1 Occupational therapist, 4 Surveyors, 2.5 FTE
Caseworkers, 3 Handy Persons, 3 Admin) Providing home adaptations
and minor repairs for the elderly and disabled based on Occupational
Therapists assessment and Surveyors designs through the
administration of the Disabled Facilities Grant.
o The goal: to enable the elderly and disabled to live fuller and safer lives
in their own homes.
Achievements while in this post
 Introduced a detailed customer and surveyor feedback form. Using this data I
have been able to stop poor performing contractors from receiving Invitations
to tender. In addition as a result of site visits I have seen the general quality of
the product we deliver improve.
 Procurement changes to allow surveyors to prescribe specific items and
brands
 CDM compliance as the Client and Principle Designer. Aided the compliance
of all contractors who produce Construction Phase Plans.
 Full budget spend two years running. The second year even with surveyor
numbers reduced by one. To accomplish this I took on a case load of my own
(up to 40 lives cases at a time).
 Handyperson service: As a result of networking and promoting the service to
both internal and external agents I have seen the service become fully
integrated as a key component of the Councils “joined up” approach to health
and the Care Act.
 Introduced a 22 point home safety check that is carried out by surveyors and
Handypersons in every new property visited by the service. Enabling us to
give focused advice provide mobility aids and make referrals to other
agencies
 Migrated the Handyperson service away from handling cash to safer methods
of payment.

2. PERSONAL
PROFILE
 Having a broad range of professional experience with a skill set to match.
 A proactive and innovative Team Leader with extensive time management
and prioritisation experience
 Skilled problem solver who takes an objective overview then generates
solutions
 Wide range of experience within Local Government, the Private Sector, as a
business owner and sole trader
 Well organised, efficient and hardworking, willing to discover and accept new
ideas which can be put into practice effectively.
 A perceptive and supportive communicator who leads by example and
encourages personal development in others
 Energetic and dynamic, relishes a challenge and keenly applies skills in order
to meet goals
 Strong motivation to succeed coupled with the skill and experience to perform
exceptionally within a challenging and forward looking environment.
 As a sole trader and company owner developed a strong business acumen
with a great sense of responsibility
KEY SKILLS
Management skills
Team leader for the Home Improvement Service (Hounslow)
 A team of 12. (1 Occupational therapist, 4 Surveyors), 2.5 FTE cases
workers, 3 Handy persons, 3 Admin)
 Ensuring day to day smooth running delivery of
 Recruitment/ interviewing
 PDA’s, One on ones
 Influencing, leading, and delegating abilities
 Technical knowledge and Background
 Budget Monitoring
 effective meetings and case reviews
 Planning and organizing – Organizational abilities
 Negotiating skills
 Conflict resolution
 Public speaking
Site Manager
 Delegation
 Project management
 Organisational skills to produce on time delivery

3.  Ordering of materials. Health and safety compliance
 Quality control
 Liaison between clients, management, contractors, suppliers
Business owner
 Innovation
 SWOT analysis: Strengths, Weaknesses, Opportunities, Threats
Communication skills
I have a high degree of both written and oral communication skills (English).
 Confident, articulate, I speak at public events on behalf of the council
promoting the service
 Lead on combined team meetings (Home Improvement/ Occupational
Therapists)
 Write reports for mid and upper management (research and assessment,
justifications for funding projects over £30,000)
 Write responses to letters of complaint and FOI’s
 Excellent networker. The link between my team and many other teams within
the council
 Interviewer in 2 grievance cases reporting to senior management on
suggested outcomes and policy changes
 School Teacher
Numerical skills
Excellent numerical skills
 I oversee the Disabled Facilities Grant the Minor Works Grant and the
Emergency Heating Grant (capital). Monitoring budget spend and fee
generation
 Manage two team budgets approving spend and salaries, monthly updates
with finance
 Analysis of raw data to report on current and future demands
 Report KPI’s
 Approve all grants and check the accuracy of submitted tender prices
 Assessing and approving extra site works claimed by contractors
 Managed the finances and accounting in small businesses I have owned
 Foreign currency trader
Analytical / Problem solving skills
Construction/Adaptations
 Plan interpretation and implementation
 Feasibility assessments
 Determining the right produce to meet the need of the situation

4. Business
 Assessment of risks and opportunities
 Recruitment
Team/People
 Developed monitoring system for tracking caseloads of the technical officers
in the HIS
 Finding ways to bring team members on board with change
Home Improvement Service (problems solved)
 Handy Persons handling cash
 Home safety checks for falls assessments
 Shortages of good contractors / too many poor contactors
 Introduction of Contractors to CDM regulations
 Recruitment
Developed Hounslow’s handy person service
 Gardening service, assessment of needs and selection of equipment
 Focus on Health and safety and how best to deliver the service
Customer complaints
 Combine patience, determination, and persistence to troubleshoot client
issues. Determine the core elements of the complaint and focus on how
to reach a satisfactory outcome
Professional / Technical skills
 Team leader
 Property Surveying
 Ability to interpret and Implement legislation. Sound working knowledge of the
legislation relating to Home Improvement Housing Grants, Construction and
Regeneration Act 1996
 Construction (Design and Management) Regulations 2007
 Trusted Assessor
 Draw and interpret working drawings for construction purposes
 Carpenter
 Tiler
 Handy Person
 Strong customer service skills
 School teacher.
 Ability to work well under pressure
IT Skills
 Microsoft Office – word, excel, power point, Project
 Daily user of databases
 Customised database to suit unique departmental needs
 AutoCAD, (plan drawing software).

5.  Aregsso (Hounslow’s Finance software package)
 Flare (records all data and customer information related to a case)
CAREERHISTORY
Handy Person London Borough of Hounslow 2009-2013
Self-employed carpenter and tiler 2005-2009 UK
Moved to the UK October 2005
Self-employed carpenter and tiler 2004-2005 NZ
Owner / Manager. Sterling Limousines Ltd NZ 2002-2004
Private chauffeur service to Auckland NZ based politicians and business persons
 Business development and marketing
 Recruitment and training of staff
 Ensuring the highest possible delivery service standards
 Financial controller
Site Manager GJ Gardiner Homes Ltd Auckland NZ 1999-2002
Largest home building franchise in NZ
 Management of all construction processes, contractors and materials onsite
with appropriate timing
 Up to 20 individual homes under construction at any one time across an area
with a radius of 10 miles
 Weekly reporting to management on construction progress, contractor’s
performance, materials and supply issues, client feedback for each site.
 Building standards compliance, quality control.
 On time delivery of completed homes within budget
 Occupational health and safety on each site, similar to UK CDM regulations
Flight Attendant Air New Zealand, Auckland NZ 1989-1999
 Customer service
 Aviation Medicine
 Health and safety
Project Leader Creative Display Ltd, Auckland NZ 1987-1989
 Employing and management of all part time staff
 Management of all projects, with a ruthless commitment to on time delivery
 Producing cost estimations for the design team
 Used Microsoft Project
 Product development and prototyping
Project estimator Creative display Ltd, Auckland NZ 1985- 1987
 Interpreting in-house designs

6.  Finding suppliers
 Commissioning quotes
International voluntary work 1983-1985
Carpenter
I have picked up these skills over the years starting with holiday breaks while training as a school
teacher. I have always been able to find work in construction. Intermingled throughout the listed work
above has been times of picking up the tools.
School Teacher Training and first posting 1979-1983
 Communication skills
 Planning
 Time management
 Multi-tasking
 Reporting, giving feedback, encouraging and inspiring
Born and raised in New Zealand. British passport holder. UK drivers licence