ITyX_Handhout_short_EN

•

1 like•185 views

This document introduces ITyX Group and their solutions for digital transformation and technicization of service processes. ITyX Group provides self-adaptive software that uses artificial intelligence and machine learning to analyze text-based transactions across channels. Their solutions learn from human behaviors to dynamically generate knowledge and classify data to streamline customer service workflows. The document highlights case studies of major companies that use ITyX Group's platform to improve customer experience while reducing costs.

WELCOME TO THE FUTURE OF SERVICE
ITYX GROUP
NETWORKED SERVICE PROCESSES – MOBILE ENGAGEMENT – OMNICHANNEL MANAGEMENT

CHANGING
EXPECTATIONS
DIGITAL TRANSFORMATION

© ITyX Group4
DIGITAL TRANSFORMATION
DIFFERENT IDEAS OF RESPONSETIMES ...

CHANGES IN
TOUCHPOINTS
DIGITAL TRANSFORMATION

© ITyX Group6
DIGITAL TRANSFORMATION
DIFFERENT IDEAS OF TOUCHPOINTS ...

THE CHANGING
SERVICE ECONOMY
DIGITAL TRANSFORMATION

CHANGING SERVICE ECONOMY
© ITyX Group8
INFLUENCING FACTORS

DIGITAL TRANSFORMATION:
© ITyX Group9
THE CHANGING SERVICE ECONOMY

© ITyX Group10
CHANGING SERVICE ECONOMY
THE INDUSTRIAL REVOLUTION: CONTENT ANALYTICS

WE TECHNICIZE
SERVICE PROCESSES
SELF-ADAPTIVE SOFTWARE FOR THE NEW SERVICE ECONOMY

ABOUT ITYX
BANKING
› Commerz Direktservice
› UniCredit Direct Service
› Comdirect
› Commerz Finanz
› Pluscard
© ITyX Group16
CUSTOMER REFERENCES
LOGISTIC & TRAVEL
› Air Berlin
› FedEx
› Messe Düsseldorf
INSURANCE
› DEVK Versicherungen
› HUK24
› HUK-Coburg
› ERV Europäische Reiseversicherung AG
› Central
› Direct Line
› Generali
BPO & CONTACTCENTER
› Bosch Communication Center
› rbc Solutions
› Teleperformance
RETAIL
› Conrad Electronic
› IKEA
› K-Mail Order
› Haufe
MANUFACTORS
› Samsung
› Xerox
TELCO & UTILITIES
› Badenova
› eprimo
› Rhenag
› RWE
› Simyo
› Deutsche Telekom
› Sky
› Vodafone

ABOUT ITYX
© ITyX Group17
PARTNER NETWORK

© ITyX Group18
› 24 countries, 19 languages
› 200 client installations
› 20 years of experience developing
solutions
› Owner-managed, equity-financed
› Avoid unnecessary contacts
› Resolve more cases online
› Accelerate case processing
› Increase transparency
› 90 % shorter processing times
› 40 % automation rates
› 140 % higher success rates in sales
› 50 % of staff working in R&D
› 10 years of research collaborations
› 15 of the TOP 150 companies worldwide
trust ITyX

SUCCESS STORIES
SELF-ADAPTIVE SOFTWARE FOR THE NEW SERVICE ECONOMY

ABOUT ITYX
© ITyX Group20
TECHNICIZATION CREATES HIGHEST PERFOMANCE
• Delivering the highest customer
satisfaction while reducing cost
by 30%

ABOUT ITYX
© ITyX Group21
TECHNICIZATION CREATES HIGHEST PERFOMANCE
o AI-based classification and data extraction
o Fuzzy Matching to identify transaction data
o No rule-based operations needed
• Automatically identify
transaction type 87% of the time
• Automatically identify the
customer 97% of the time

LEARN TO UNDERSTAND
CONTENT
SOLUTIONS OF ITYX LEARN HOW TO EFFECTIVELY DEAL WITH TEXT-BASED TRANSACTIONS

LEARN TO UNDERSTAND CONTENT
The Solutions of ITyX …
• are based on methods of coumputer linguistics and A.I. (artificial intelligence).
• analyze text-based contents.
• learn from human behaviors during information processing.
• generate dynamic knowledge.
© ITyX Group23
ITYX SOLUTIONS – MAIN FEATURES

LEARN TO UNDERSTAND CONTENT
© ITyX Group24
ARCHITECTURE OF THE ITYX SOLUTIONS-PLATFORM

LEARN TO UNDERSTAND CONTENT
© ITyX Group25
ITYX SOLUTION MODULES

LEARN TO UNDERSTAND CONTENT
© ITyX Group26
ITYX SOLUTIONS – SMART PROCESSING & SMART RESPONSE

LEARN TO UNDERSTAND CONTENT
© ITyX Group27
ITYX SOLUTIONS – AREAS OF APPLICATION
CEM and ECM merge together
• The perfect connection of communication, touchpoint and content
• One platform for all channels, areas of application, company divisions

INTEGRATION & OPERATION
Volume-based licensing and choice of distribution model provide…
› flexibility for IT management and
› the combination with other existing hardware and software components.
© ITyX Group28
DISTRIBUTION MODEL

© ITyX Group29
THANK YOU!
STAY UP TO DATE:

Under MiFID II and MiFIR, any firm participating in electronic trading of financial instruments will need to conduct real-time monitoring of current trading activity and be able to sequentially reconstruct past trading events. No longer will capture and reporting of transaction data be enough. Firms will have to satisfy regulators’ need to see quote data, which shows what was happening in the markets before trading and transactions occurred. While many in the industry are seeing challenging demands from the new requirements, some acknowledge they are justified and present an opportunity to collect more data and analyse that data for multiple functions. This means collecting granular data on quotes and timestamps, presenting substantial challenges. Network packet capture and data retrieval advances are becoming evident as ways to collect the relevant data and report it as required. The scale of data capture and storage is going to increase by an unprecedented extent. Structuring data capture systems correctly can make these challenges bearable and also yield other benefits. Join the webinar to better understand the technological and management elements important to trade surveillance and data capture for compliance with MiFID II, such as: -Role of network packet capture for handling trade and order data -Role of data capture in investigating trading anomalies -Ensuring accuracy of post-trade investigations -Supporting queries across assets, instruments and venues -Scaling network packet capture, data aggregation and queries -Accomplishing trade reconstruction through surveillance and capture systems

AI and IP - Where do they meet? Nigel Swycher London IP Summit 2017

Aistemos

IoT and Big data: connectivity and the internet of everything. Theme: Core te...

CBS Competitiveness Platform

Kojamo: Urban Living as a Service and Innovation Platform

Kojamo Oyj

Manufacturing the Future 2019 - Perspectives from an Early Stage VC

Robin Dechant

enera - NOAH15 Berlin

NOAH Advisors

Outsource Appraisal Data Entry

John Woo

This document discusses a company called Wintotal Data Entry Solutions that provides data entry services for appraisal reports in WinTOTAL. They have over 7 years of experience and offer economical pricing plans. Their services include MLS data collection, sketch creation, data entry for various appraisal forms, and generating profile and neighborhood reports. They encourage contacting them for assistance with inputting appraisal reports into WinTOTAL.

Digitalworks.ai: Media Transformation in the Digital Era

Daniel Williams

The document discusses how information technology is driving business transformation and the challenges companies face in managing skills, training, and employment in a rapidly changing technological landscape. It notes that companies are restructuring on average every three years to keep up with technological advancements and that one in three people will retire within the next 10 to 15 years in some industries like life sciences. The document promotes solutions that can help companies address human capital management issues and drive measurable business benefits through approaches that consider people, processes, and technology.

Canterbury Software Summit 2013 - Chairman's opening remarks

Ben Reid

Oies Overview 201701

Francisco Maroto

Robo investing 01022018 slideshare

Mario Alves

This document discusses how wealth management is facing challenges from rising fintech innovation and changing market environments. It promotes the portfolio management technology of aixigo, which can handle millions of portfolios and transactions daily with low latency. Aixigo argues its technology allows building digital wealth management solutions with automated discretionary portfolio management at scale, integrated advisory tools, and customizable customer experiences. It outlines a process for wealth managers to develop robo-investing products by defining investment universes, building investment blocks and master portfolios, and focusing on the customer experience.

Smart iot floorplan_2016

Dean O'Reilly

The document discusses an upcoming event called Smart IoT London that will focus on the Internet of Things. It will be held alongside larger cloud and data center events, Cloud Expo Europe and Data Centre World, in order to benefit from their large audiences and synergies between the topics. Quotes from marketing directors emphasize the connectivity between cloud computing and IoT, and that Smart IoT London will be an exciting event for the global IoT sector.

Startup InsurTech Award - Nuvalaw

The Digital Insurer

NuvaLaw is a startup that developed an inter-party negotiation and adjudication platform to more efficiently process legal claims and disputes. Their platform aims to reduce the time and costs associated with settling motor claims by 63% of operational costs. Key features of their platform include automated matching of claims, facilitated online negotiation between claimants and insurers, and online adjudication if negotiation does not result in settlement. Their dispute resolution process takes 36 days on average compared to 240+ days through traditional courts. Insurers also save around £330,000 in court fees per 1,000 claims resolved through NuvaLaw's platform.

Decentralized and Distributed Systems as key enabler for digital transformation

Nebucom

This document discusses how decentralized and distributed systems are enabling digital transformation. It provides examples of how companies are developing application programming interfaces (APIs) to share functionality and data across systems in a distributed manner. Platform business models are also discussed as another example of digital transformation, with two-sided online platforms that match different parties through an automated process. Distributed technologies like blockchain could ensure trust in transactional systems between these distributed components.

Tally Broker Management Module

Satthi Solutions

Silvair - NOAH19 Berlin

NOAH Advisors

Joni Lehtonen - Tieto presenterar hur ny teknik kan driva business transforma...

IBM Sverige

Media it solution

RohitBhatiya1

neXt Curve Mobile World Congress 2018 Key Takeaways

Leonard Lee

neXt Curve was in Barcelona, Spain covering the 2018 Mobile World Congress to get a feel for what is new and transformative in the world of ICT. Leonard Lee hosted an interview session with Akshay Sharma, neXt Curve Principal and telecom industry analyst, who shared what he saw and learned in this 45-minute webcast covering the following discussion items: * Key Takeaways from Mobile World Congress 2018 * Trends & The State of Critical Technologies * Digital Highlights - Tech That Matters * Predictions for 2018

Ryte - NOAH18 London

NOAH Advisors

The Open Source at the hearth of the Cyber Security innovation, OW2con'16, Pa...

OW2

Our economies are digitalizing with more and more added value coming from the infrastructure. This is also true for one on the main catalyst of the digital transformation, Cyber Security. Due to this digitalization, Cyber Security is also in the middle of a paradigm shift, with many innovations developed in the Open Source communities. In this presentation, we will focus on the two most important of those innovations: • Cognitive, contextual and behavioural technologies • Blockchain Those two innovations with strong Open source roots are now changing the Cyber Security landscape, but are not limited to this as they also changing the business models of several industries.

Streamlining Information Transfer for Energy and Utilities

Zia Consulting

The speed at which content and information flows between organizations that manage our energy and utilities infrastructure is growing exponentially. When you think about the amount of collaboration that must occur between owner operators, engineering procurement and construction companies (EPCs), and the gambit of state and federal regulatory bodies, it is imperative to identify and mitigate any potential disruptions to the information flow. Over the last 25 years, Steve Studer has worked with a wide spectrum of these organizations providing insights and best practices around effective content management and change control. Steve will talk about his experiences in providing frictionless information transfers between organizations, systems, and the people and processes supporting them. Some of the concepts Steve will touch on during this session include digital handovers, effective content creation and dissemination, and information audit and analytics tools that can automate and improve business decisions. Key points of this session include: • Managing steam data as well as static documents • Documents of record vs version noise • Content dissemination and consumption • Content federation • Audit and analytics • Content retention and governance

Consult Hyperion Overview (what we do)

Tim Rumble

Consult Hyperion specializes in assessing opportunities and threats related to security, networks, and transactions. They deliver ideas, solutions, and products to clients across all phases of product development from strategy to acceptance testing. Notable case studies include helping American Express develop EMV chip cards, designing Ireland's public service ID card system, and implementing contactless payments for London's transit system. Consult Hyperion is unique in providing strategic and technical expertise across EMV, NFC, and other technologies quickly and cost effectively.

Introducing a new approach for managing information in the digital economy

Mark Albala

The document discusses the need for organizations to manage information as a key asset in the digital economy. It notes that most organizations currently are not equipped to leverage information to its full competitive potential. The document outlines an approach for measuring the value of information assets, organizing to manage them, governing them differently, and orchestrating their valuation over the organizational journey of focusing on information as a strategic asset.

451 Research - Growing Influence

Bill Paugh

451 Research has influence over tens of thousands of IT professionals through its research and insights. Its analyst team speaks at hundreds of conferences worldwide each year, reaches over 13,000 IT professionals representing over $100 billion in buying power, and has impacted over $160 billion in M&A deals in the IT sector over the past five years. 451 Research also delivers thought leadership through thousands of webinars, videos and other content each year to extend its sphere of influence beyond direct subscribers.

Digital International Colo Club: Attracting Investors

Schneider Electric

This document summarizes a presentation given by Steve Wallage of BroadGroup Consulting on attracting investors for colocation providers. The presentation covers how investors assess colocation providers, different investor strategies, and case studies. It discusses important factors for investors such as the management team, competitive positioning, revenue/margin forecasts, cloud strategies, growth opportunities, and potential investor exits. Key success factors identified include experienced leadership, defendable competitive advantages, realistic financial projections backed by evidence, understanding customers' cloud needs, and viable paths for future growth and acquisition.

Ecosystem Innovation and value co-creation in a connected world

Shaun West

Calidad del servicio

Melani-STP

El documento describe las características clave de los servicios, incluyendo que un servicio es el resultado de las actividades de un proveedor para satisfacer al cliente, no es un objeto físico. Un servicio depende de quién lo proporciona y las circunstancias, y la producción y consumo ocurren simultáneamente. Además, el documento discute conceptos como momentos de la verdad, satisfacción del cliente, y la importancia de exceder las expectativas del cliente.

SocialMedia_Biancarelli

Caleb Biancarelli

What's hot

CIO Summit 2015, keynote Mariella de Koning - Randstad

CIOnl

Canterbury Software Summit 2013 - Chairman's opening remarks

Ben Reid

Oies Overview 201701

Francisco Maroto

Robo investing 01022018 slideshare

Mario Alves

Smart iot floorplan_2016

Dean O'Reilly

Startup InsurTech Award - Nuvalaw

The Digital Insurer

Decentralized and Distributed Systems as key enabler for digital transformation

Nebucom

Tally Broker Management Module

Satthi Solutions

Silvair - NOAH19 Berlin

NOAH Advisors

Joni Lehtonen - Tieto presenterar hur ny teknik kan driva business transforma...

IBM Sverige

Media it solution

RohitBhatiya1

neXt Curve Mobile World Congress 2018 Key Takeaways

Leonard Lee

Ryte - NOAH18 London

NOAH Advisors

The Open Source at the hearth of the Cyber Security innovation, OW2con'16, Pa...

OW2

Streamlining Information Transfer for Energy and Utilities

Zia Consulting

Consult Hyperion Overview (what we do)

Tim Rumble

Introducing a new approach for managing information in the digital economy

Mark Albala

451 Research - Growing Influence

Bill Paugh

Digital International Colo Club: Attracting Investors

Schneider Electric

Ecosystem Innovation and value co-creation in a connected world

Shaun West

What's hot (20)

CIO Summit 2015, keynote Mariella de Koning - Randstad

Canterbury Software Summit 2013 - Chairman's opening remarks

Oies Overview 201701

Robo investing 01022018 slideshare

Smart iot floorplan_2016

Startup InsurTech Award - Nuvalaw

Decentralized and Distributed Systems as key enabler for digital transformation

Tally Broker Management Module

Silvair - NOAH19 Berlin

Joni Lehtonen - Tieto presenterar hur ny teknik kan driva business transforma...

Media it solution

neXt Curve Mobile World Congress 2018 Key Takeaways

Ryte - NOAH18 London

The Open Source at the hearth of the Cyber Security innovation, OW2con'16, Pa...

Streamlining Information Transfer for Energy and Utilities

Consult Hyperion Overview (what we do)

Introducing a new approach for managing information in the digital economy

451 Research - Growing Influence

Digital International Colo Club: Attracting Investors

Ecosystem Innovation and value co-creation in a connected world

Viewers also liked

Calidad del servicio

Melani-STP

SocialMedia_Biancarelli

Caleb Biancarelli

Trabajo valentina

Valentina Rozo Soto

Guia turistica para un viaje al Paramo

maria karina ferrer

El documento describe varias atracciones turísticas en Mérida, Venezuela. Incluye el Páramo de Mucuchíes, un área natural ubicada en Mérida conocida por su clima templado y paisajes. También menciona el Teleférico de Mérida, los balnearios termales cerca de Mucuchies, opciones de alojamiento como el Castillo de San Ignacio y Posada Casa Sol, y restaurantes recomendados como Heladería Coromoto y Café de la Capellanía. El documento invita al lector a no perderse la experi

Sugar Brochure FinalA. Hussain Ali

ravinder (1)

RAVINDER KUMAR

Ravinder Kumar is seeking a position that allows him to utilize his skills and experience in accounting, finance, and payroll. He has over 15 years of experience working in accounting roles for various companies. Currently, he works as the Deputy Manager of Accounts, Payroll, Collections, and Operations for Peregrine Guarding Pvt. Ltd. In this role, he manages accounts payable and receivable, payroll, budgeting, and business development. Ravinder holds an MBA in Finance and qualifications in accounting, computer applications, and payroll management. He is proficient in software like Tally, ERP, and SAP.

Amgad_ Reda_Barakat.CV

Amgad Barakat

This document is a resume for Amgad Reda Abdel-Rafee Barakat, an Egyptian civil engineer seeking a new position. It outlines his education at Ain Shams University and language training. His experience includes over 10 years of planning and control roles on various construction projects in Egypt. Key responsibilities involved scheduling, procurement, cost control, and progress reporting. The resume also lists computer and project management skills and qualifications.

Viewers also liked (7)

Calidad del servicio

SocialMedia_Biancarelli

Trabajo valentina

Guia turistica para un viaje al Paramo

Sugar Brochure Final

ravinder (1)

Amgad_ Reda_Barakat.CV

Similar to ITyX_Handhout_short_EN

Handout ITyX

ITyX Solutions AG / ITyX Group

ITyX Group provides artificial intelligence software solutions that automate processing of text-based business communications like emails and customer requests. The solutions learn from human behavior to understand content, identify relevant information, and route inquiries to appropriate business processes or response channels. ITyX's modular platform captures data from all contact channels and media sources, integrating solutions for enterprise content management, customer experience management, and other applications.

About ITyX (Handout_EN)

ITyX Solutions AG / ITyX Group

ITyX Group provides artificial intelligence software solutions that automate processing of text-based business communications like emails and customer requests. The solutions learn from human behavior to understand content, identify relevant information, and execute business processes with little manual intervention. ITyX's modular platform captures data from all communication channels and helps organizations improve efficiency and customer experience.

Internety Profile

kenanbr

Digital Architecture – The Missing Link in Digital Transformation Success

NUS-ISS

The document discusses the importance of digital architecture in enabling successful digital transformation. It defines digital architecture as the design of digital solutions through applying and integrating digital technologies to transform companies and deliver value to customers. A well-designed digital architecture guides an enterprise's gradual development of digital solutions that empower customer experiences, integrations, and insights. It also links an enterprise's digital strategy to execution by aligning business and technology capabilities. The document provides a framework for digital architecture and highlights characteristics like customer centricity, collaborative design, and an evolutionary approach that allows for an integrated roadmap and agility.

Product Engineering Services

RohitBhatiya1

Deliver a digital advantage for your enterprise

Wendy Wan

This document discusses digital transformation and the role of technology leaders. It argues that technology leaders should shift their focus from running IT infrastructure to enabling digital innovation and ensuring quality IT services. This allows them to spend more time partnering with business leaders to deliver better customer experiences and business value. Technology is becoming more central to business performance so strong collaboration between technology and business leaders is essential. The role of technology leaders is evolving from managing technology tasks to using tools like analytics and cognitive technologies to help practitioners manage complex tasks and drive business outcomes.

Digital Transformation: Moving Beyond Enterprise Content Management to Conten...

Zia Consulting

Recent technology acquisitions, enhanced user needs, new security risks, and varying governance requirements all contribute to the changing landscape of the enterprise content management (ECM) industry and the move toward complete content solutions. Most major corporations recognize that ECM tools can bring about substantial improvements in process efficiency, error reduction, and cost savings, but can be difficult to achieve with legacy systems and outdated methods. As the complexity of content continues to grow, you need a modern content solution that can respond quickly. However, in this rapidly changing space, it can be hard to understand the available solutions and what to consider in the buying process. Join Zia Consulting, Ephesoft, and ASG Technologies for a discussion on transforming how your organization interacts with your information assets, covering topics such as: Building business processes that work Automating information governance Integrating your content management system with other tools How to drive actionable data intelligence Cloud-first/hybrid approach During this presentation, you will learn how our customers have made significant technology changes and advancements to revolutionize how they do business and manage information. You’ll also hear how we have built solutions that meet the needs of their business faster than ever before.

Industry X.0 - Realizing Digital Value in Industrial Sectors

accenture

Industrial Analytix.0

accenture

IT Solutions for Industries

nurdinkg

This document provides an overview of business intelligence and IT solutions for different industries. It discusses how BI technologies help with collecting, analyzing, and presenting business information. It then lists various IT solutions for industries like aerospace, automotive, banking, healthcare, and others. Finally, it provides examples of companies in areas like integrated chip design, communication software, systems software, and global IT.

7 ways to drive Digital Transformation

Jonathan Beardsley

7 Ways to Drive Digital Transformation in your Organization. A presentation I gave at Gartner Symposium in Dubai on the 28th Feb. The topic was where do you start with Digital Transformation. Every organisation has 7 business systems (IT, Finance, Product, Asset, Partners, Workforce and Customers). OpenText have six pillars of solutions (Content, Experience, Analytics, Business Networks, Process, Discovery). This presentation aims to provide at a high level potential starting points for Digital Transformation

Key points quality leaders should know about intelligent information manageme...

XeniT Solutions nv

The webinar discusses Intelligent Information Management (IIM) and how it can help ensure quality. IIM defines strategies and tools for capturing, storing, securing, analyzing and automating data. The webinar then provides an example of how the Alfresco and Alfred platforms can implement IIM through features such as enforcing policies, automating quality processes, tracking corrective actions, and reducing regulatory risks.

The TIBCO OEM Partnership

Minerva Dutta

Zachary Jean Paradis: Service Design & Product Management: Friends or Foes?

Service Design Network

As every discipline evolves their practice, and gets better at creating value, contemporary organizations are being caught between potentially conflicting approaches. Service design, modern product management, and lean startup-like new offering innovation processes all purport to be a path to drive customer-centered, business-driving results! Yet, there seems to be little to zero understanding of how these fit together, or if they are in direct conflict. This presentation will propose a model to drive clarity in how potentially conflicting approaches are actually complementary, specifically in the context of business favored topic of the day–Digital Business Transformation.

State of IT - Takeaways for Sales & Marketing Professionals

UBM (Technology)

The 2017 State of IT survey found that: 1) IT leaders need a diverse set of skills to balance innovation and cost control in today's technology landscape. 2) Most organizations are increasing their IT budgets and cloud adoption to drive innovation while managing security risks and costs. 3) Data analytics, cloud computing, and addressing skills shortages are top priorities for enabling digital transformation.

opentextrelease16abetterwaytowork-160411183307

L. Phillip Urman

The document discusses OpenText's new Suite 16 and Cloud 16 digital platforms. It highlights that digital transformation is necessary for companies to survive as several factors like changing workforces, new technologies, and digital customers converge. Suite 16 and Cloud 16 aim to provide organizations with the tools needed to meet demands of the digital world through features like mobility, analytics integration, flexible deployment options, and managed cloud services. Customer testimonials praise Suite 16's focus on collaboration, security, and digitizing business processes.

Павел Ермошкин, Hitachi: История цифровой трансформации HITACHI

Банковское обозрение

This document discusses Hitachi's digital transformation efforts and expertise in both operational technology (OT) and information technology (IT). It emphasizes how Hitachi can help customers accelerate digital transformation by rethinking operations and processes, improving customer experience, and creating new business models through an integrated approach combining OT, IT, analytics, and IoT solutions. Hitachi aims to be a leader in digital transformation and providing solutions across industries such as smart cities, smart industry, smart energy, and smart healthcare.

Innovative software solutions for industry 4.0

Ishay Tentser

The document discusses Industry 4.0 and the innovative software solutions needed to enable it. It describes Industry 4.0 as the fourth stage in the evolution of manufacturing towards autonomous operations using technologies like AI, big data, blockchain, IoT, and more. It emphasizes that software is a critical enabler of Industry 4.0 and discusses challenges and opportunities around areas like data analytics, machine learning, cybersecurity, and human-machine interfaces.

Datasheet: Iconixx Services

Iconixx

IPcenter_In_Action

John Isdell

This document discusses how IPsoft's autonomic technology platform, IPcenter, helps organizations automate their IT operations to increase efficiency and reduce costs. IPcenter uses "virtual engineers" which are automated processes that can handle routine IT tasks faster and at lower cost than human engineers. The document provides several case studies of organizations that have implemented IPcenter, such as a financial services firm that reduced the time to resolve failed trades by 93% and a healthcare company that was able to transition IT operations smoothly during a corporate spin-off.

Similar to ITyX_Handhout_short_EN (20)

Handout ITyX

About ITyX (Handout_EN)

Internety Profile

Digital Architecture – The Missing Link in Digital Transformation Success

Product Engineering Services

Deliver a digital advantage for your enterprise

Digital Transformation: Moving Beyond Enterprise Content Management to Conten...

Industry X.0 - Realizing Digital Value in Industrial Sectors

Industrial Analytix.0

IT Solutions for Industries

7 ways to drive Digital Transformation

Key points quality leaders should know about intelligent information manageme...

The TIBCO OEM Partnership

Zachary Jean Paradis: Service Design & Product Management: Friends or Foes?

State of IT - Takeaways for Sales & Marketing Professionals

opentextrelease16abetterwaytowork-160411183307

Павел Ермошкин, Hitachi: История цифровой трансформации HITACHI

Innovative software solutions for industry 4.0

Datasheet: Iconixx Services

IPcenter_In_Action

ITyX_Handhout_short_EN

1. WELCOME TO THE FUTURE OF SERVICE ITYX GROUP NETWORKED SERVICE PROCESSES – MOBILE ENGAGEMENT – OMNICHANNEL MANAGEMENT

3. CHANGING EXPECTATIONS DIGITAL TRANSFORMATION

5. CHANGES IN TOUCHPOINTS DIGITAL TRANSFORMATION

7. THE CHANGING SERVICE ECONOMY DIGITAL TRANSFORMATION

11. WE TECHNICIZE SERVICE PROCESSES SELF-ADAPTIVE SOFTWARE FOR THE NEW SERVICE ECONOMY

16. ABOUT ITYX BANKING › Commerz Direktservice › UniCredit Direct Service › Comdirect › Commerz Finanz › Pluscard © ITyX Group16 CUSTOMER REFERENCES LOGISTIC & TRAVEL › Air Berlin › FedEx › Messe Düsseldorf INSURANCE › DEVK Versicherungen › HUK24 › HUK-Coburg › ERV Europäische Reiseversicherung AG › Central › Direct Line › Generali BPO & CONTACTCENTER › Bosch Communication Center › rbc Solutions › Teleperformance RETAIL › Conrad Electronic › IKEA › K-Mail Order › Haufe MANUFACTORS › Samsung › Xerox TELCO & UTILITIES › Badenova › eprimo › Rhenag › RWE › Simyo › Deutsche Telekom › Sky › Vodafone

18. © ITyX Group18 › 24 countries, 19 languages › 200 client installations › 20 years of experience developing solutions › Owner-managed, equity-financed › Avoid unnecessary contacts › Resolve more cases online › Accelerate case processing › Increase transparency › 90 % shorter processing times › 40 % automation rates › 140 % higher success rates in sales › 50 % of staff working in R&D › 10 years of research collaborations › 15 of the TOP 150 companies worldwide trust ITyX

19. SUCCESS STORIES SELF-ADAPTIVE SOFTWARE FOR THE NEW SERVICE ECONOMY

20. ABOUT ITYX © ITyX Group20 TECHNICIZATION CREATES HIGHEST PERFOMANCE • Delivering the highest customer satisfaction while reducing cost by 30%

21. ABOUT ITYX © ITyX Group21 TECHNICIZATION CREATES HIGHEST PERFOMANCE o AI-based classification and data extraction o Fuzzy Matching to identify transaction data o No rule-based operations needed • Automatically identify transaction type 87% of the time • Automatically identify the customer 97% of the time

22. LEARN TO UNDERSTAND CONTENT SOLUTIONS OF ITYX LEARN HOW TO EFFECTIVELY DEAL WITH TEXT-BASED TRANSACTIONS

23. LEARN TO UNDERSTAND CONTENT The Solutions of ITyX … • are based on methods of coumputer linguistics and A.I. (artificial intelligence). • analyze text-based contents. • learn from human behaviors during information processing. • generate dynamic knowledge. © ITyX Group23 ITYX SOLUTIONS – MAIN FEATURES

27. LEARN TO UNDERSTAND CONTENT © ITyX Group27 ITYX SOLUTIONS – AREAS OF APPLICATION CEM and ECM merge together • The perfect connection of communication, touchpoint and content • One platform for all channels, areas of application, company divisions

28. INTEGRATION & OPERATION Volume-based licensing and choice of distribution model provide… › flexibility for IT management and › the combination with other existing hardware and software components. © ITyX Group28 DISTRIBUTION MODEL

ITyX_Handhout_short_EN

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Viewers also liked

Viewers also liked (7)

Similar to ITyX_Handhout_short_EN

Similar to ITyX_Handhout_short_EN (20)

ITyX_Handhout_short_EN