ISO 20000 Foundation Training done by Industry Experts,customized for you & connected with relevance to your Industry,product,services & Processes

1. “If you do not know the subject well enough
You can not explain it simply enough”
Albert Einstein

2. With decades of hands on Industry Experience, and hundreds of
ISO audits, our Principal Trainers help you translate:-

3. In fact, we do not teach you, but involve you and engage you one
Hundred percent. To ideate, to discuss, to brainstorm.
Are you Ready to get involved?

4. www.isocertificationtrainingcourse.org
registrar@isocertificationtrainingcourse.org
ISO 20000 Foundation Training
ISO 20000 Foundation Training Purpose
ISO 20000-1 ITSM is the international standard for IT service management (ITSM). It
defines the requirementsfor and provides detailsof the IT service management system
(SMS) needed to deliver managed services of an acceptable quality, together with
guidance on how to demonstrate conformity with the standard. This 1-day course is
aimed at those wishing to demonstrate a Foundation-level knowledge concerning ISO
20000-1 ITSM and its use in a typical IT service provider organization.
ISO 20000 Foundation Training Recommended Participants
The course is aimed at staff in internaland externalservice provider organizationswho
requirea basic understandingofthe ISO 20000-1ITSM standardand itscontent. It will
provide:-
● Service owners, process owners and other service management staff with an
awarenessof and understanding ofservicemanagement based ontheISO 20000-
1 ITSM standard
● Individuals with the knowledge to understand the ISO 20000-1 ITSM standard
and how it within their own organization
● Managers and team leaders with a knowledge of a typical ISO 20000-1 ITSM
Service management system (SMS)

5. ● Internal auditors, process owners, process reviewers and assessors with a good
knowledge of the ISO 20000-1 ITSM standard, its contents and need for internal
reviews, assessments and audits
ISO 20000 Foundation Training Learning Objectives
● Participants will be able to demonstrate their competence in, and their ability to
understand:
● The background to the ISO 20000-1 ITSM standard
● How the standard is used in a typical service provider organization
● The scope, objectives and requirements of the ISO 20000-1 ITSM standard
● How ISO 20000-1 ITSM is used with other international standards
● The scope of ISO 20000-1 ITSM series and how parts 1, 2 and 3 can be used
● The terms and definitions used in ISO 20000-1 ITSM
● The requirements for a Service Management System (SMS)
● Overview of SMS and the need for continual improvement
● Reporting on the IT services and major metrics of the service management
processes
● Outcome-The course is designed to be interactive with exercises, examination
practice and a mock examination. The exercises help students to understand:
● The business environment and challenges for service providers
● The characteristics of good services and symptoms of poor service management
● The benefits of adopting ISO 20000-1 ITSM for the organization, a team and an
individual
● How the standard is used by different organizations and people in practice
ISO 20000 Foundation Training Achievement
Upon Successful completionof the coursea Certificateof“ ISO 20000-1ITSM Certified
Awareness Foundation Training Course' will be issued.
CPD-8
CEU-0.8
ISO 20000 Foundation Training Duration-01 day
ISO 20000 Foundation Training Calendar [ Click here]
Value added ISO 20000 Foundation Training
Accelerate learning with the expert faculty Lead Auditors and Principal Trainers from
the Industry. ISO 20000 Foundation Learning from the "Specialist Expert" has many
advantages:-

6. ● It will drastically change the way of thinking and basic approach towards the
Management System Standards.
● You would cherish & Benchmark our training for a very long time to come.
● No fictitious case studies you can not connect with.
● Real time examples, real time scenarios you can quickly relate to.
● Complete Focus on your systems, processes and line of businesses.
● 100% involvement and engagement of the participants
● Learn to make the ISO Standard sweat to:-
● A). Improve the profits.
● B). Reduce rework, defects, customer rejections, wastage,& cost of operation
● C). Enhance customer delight
● D). Reduce attrition of customers and employees
● E). Enhance confidence of all stakeholders
ISO 20000 Foundation