ISO 20000 Internal AuditorTraining done by Industry Experts,customized for you & connected with relevance to your Industry,products,services & Processes

1. “If you do not know the subject well enough
You can not explain it simply enough”
Albert Einstein

2. With decades of hands on Industry Experience, and hundreds of
ISO audits, our Principal Trainers help you translate:-

3. In fact, we do not teach you, but involve you and engage you one
Hundred percent. To ideate, to discuss, to brainstorm.
Are you Ready to get involved?

4. www.isocertificationtrainingcourse.org
registrar@isocertificationtrainingcourse.org
ISO 20000 Internal Auditor Training
ISO 20000 Internal Auditor Training Purpose
ISO 20000-1 is the standard for IT Service Management. It provides an assessment
framework and specification for the adoption of an integrated approach to effectively
deliver managed IT services to meet the business and customer requirements. This
intensive 2-day course provides students with the necessary understanding of ISO
20000-1and thestepsrequired toconduct internalauditsofan IT ServiceManagement
system.
ISO 20000 Internal Auditor Training Benefits
At the conclusion of this course, students will have been provided with:
An appreciationof the importanceofcontrolling InformationTechnologyServicesin all
types of business.
Knowledge of Information Technology Service Management, including a basic
understanding of the IT Infrastructure Library (ITIL) and the requirements of the ISO
20000-1 specification
Knowledge of Information Technology concepts.
An appreciation of documented management systems
An appreciation of risk assessment for Information Technology.
An understanding of the principal requirements for auditing Quality Management
systems.

5. ISO 20000 Internal Auditor Training Contents
● Understand the Purpose of ISO 20000-1
● Understand the Role of Service Management Processes
● The processes, their objectives and key requirements in a typical IT service
provider scenario
● Application, eligibility and scoping requirements to achieve ISO 20000-1
● The purpose of internal and external audits, their operation and the associated
terminology
● Planning and preparing for an ISO 20000-1 ITSM audit
● Understand the IndividualRequirementsof ISO 20000-1and How They Apply to
IT Service Management Systems
● Learn Basic ISO 20000-1 Implementation Steps
● Understand the Roles and Responsibilities of the Auditor
● Apply ISO 19011:2002 Definitions, Concepts, and Guidelines
● Recognize the Principles, Practices, and Types of Audits
● Conduct allPhasesof anInternalAudit (Plan, Execute, Report, Record, Follow Up,
Closure)
● Prepare and Present Effective Reports
● Understand the ISO 20000-1 Certification Scheme
Who should attend ISO 20000 Internal Auditor Training
● Individualsinterested in conducting, managing, participating in internal audits
● Management system implementation team members
ISO 20000 Internal Auditor Training Course Achievement
Upon SUCCESSFUL completion of the course a Certificate of “ISO 20000-1 ITSM
Certified Internal Auditor Training” will be issued.
CPD-16
CEU-1.6
ISO 20000 Internal Auditor Training Duration- 2 days
ISO 20000 Internal auditor Training Calendar [ Click Here ]
Value added ISO 20000 Internal Auditor Training

6. Accelerate learning with the expert faculty Lead Auditors and Principal Trainers from
theIndustry. ISO 20000 internalauditor training from the"Specialist Expert" hasmany
advantages:-
● It will drastically change the way of thinking and basic approach towards the
Management System Standards.
● You would cherish & Benchmark our training for a very long time to come.
● No fictitious case studies you can not connect with.
● Real time examples, real time scenarios you can quickly relate to.
● Complete Focus on your systems, processes and line of businesses.
● 100% involvement and engagement of the participants
● Learn to make the ISO Standard sweat to:-
A). Improve the profits.
B). Reduce rework, defects, customer rejections, wastage,& cost of operation
C). Enhance customer delight
D). Reduce attrition of customers and employees
E). Enhance confidence of all stakeholders
ISO 20000 internal auditor training