The ISO 20000 Lead Auditor Training is a comprehensive 5-day course designed for individuals seeking to understand the ISO 20000-1 standard and its application in IT service management (ITSM) audits. Participants will engage in in-depth discussions, case studies, and role-playing to effectively conduct audits and prepare reports, ultimately becoming certified ISO 20000-1 lead auditors. The training emphasizes practical application and participant involvement to foster a deeper understanding of the management system standards.

1. “If you do not know the subject well enough
You can not explain it simply enough”
Albert Einstein

2. With decades of hands on Industry Experience, and hundreds of
ISO audits, our Principal Trainers help you translate:-

3. In fact, we do not teach you, but involve you and engage you one
Hundred percent. To ideate, to discuss, to brainstorm.
Are you Ready to get involved?

4. www.isocertificationtrainingcourse.org
registrar@isocertificationtrainingcourse.org
ISO 20000 Lead Auditor Training
ISO 20000 Lead Auditor Training Program Features
This5-day intensivecourse designsfor individualswhoarelooking for thedetailsof the
ISO 20000-1, ITSM implementation, and the procedures for conducting audits for
Certification Bodies. Specifically, this course features:
top-notched itSM / IRCA Certified ISO 20000-1 Lead Auditor trainer, comprehensive
coverageofthetechnicaland businessissuesofISO 20000-1ITSM, in-depthdiscussions
on the necessary skills to both implement, maintain and audit an effective ITSM case
studiesand role play simulating a realworld assessment and certificationprocess. After
completing thiscourse, delegatescan takea writtenexaminationand eligibleto become
an itSM Certified Auditor.
ISO 20000 Lead Auditor Training- Learning Objectives
● Understand IT service management definitions, concepts, and guidelines
● Understand the purpose of the ISO 20000 series
● Understand the requirements of the ISO 20000-1:2011 standard
● Understand the roles and responsibilities of the auditor
● Apply ISO 19011:2011 definitions, concepts, and guidelines

5. ● Recognize the principles, practices, and types of audits
● Conduct all phases of an internal audit
● Prepare and present effective reports
● Understand the role of objectives, scope and criteria in the audit process<
● How to plan audits
● Conduct audit team selection
● Initiate the audit and conducting opening meetings
● Understand audit team leader responsibilities
● Communicate effectively during the audit
● Conduct on-site activities
● Prepare audit conclusions
● Conduct closing meetings
● Report audit results
Who Should Attend ISO 20000 Lead Auditor Training
● Individuals interested in conducting first-party, second-party, and third-party
audits
● Management Representatives
● Managers
● IT service personnel
ISO 20000 Lead Auditor Training Achievement
Upon SUCCESSFUL completion of the course a Certificate of “ISO 20000-1 ITSM
Certified Lead Auditor Training” will be issued.
CPD-40
CEU-4.0
ISO 20000 Lead Auditor Training Duration-5 days
ISO 20000 Lead Auditor Training Calendar [Click here ]
Value added ISO 20000 Lead Auditor Training
Accelerate learning with the expert faculty Lead Auditors and Principal Trainers from
the Industry. ISO 20000 lead auditor training from the "Specialist Expert" has many
advantages:-
● It will drastically change the way of thinking and basic approach towards the
Management System Standards.
● You would cherish & Benchmark our training for a very long time to come.
● No fictitious case studies you can not connect with.

6. ● Real time examples, real time scenarios you can quickly relate to.
● Complete Focus on your systems, processes and line of businesses.
● 100% involvement and engagement of the participants
● Learn to make the ISO Standard sweat to:-
A). Improve the profits.
B). Reduce rework, defects, customer rejections, wastage,& cost of operation
C). Enhance customer delight
D). Reduce attrition of customers and employees
E). Enhance confidence of all stakeholders
ISO 20000 lead auditor training