The document outlines an ISO 20000 implementation training course that aims to help participants understand and develop an IT service management system compliant with ISO standards. It emphasizes engaging participants through real-time scenarios and practical exercises, resulting in benefits such as improved incident management, cost savings, and enhanced customer satisfaction. Upon completion, participants receive a certification as ISO 20000-1 ITSM certified lead implementers.

1. “If you do not know the subject well enough
You can not explain it simply enough”
Albert Einstein

2. With decades of hands on Industry Experience, and hundreds of
ISO audits, our Principal Trainers help you translate:-

3. In fact, we do not teach you, but involve you and engage you one
Hundred percent. To ideate, to discuss, to brainstorm.
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ITSM Implementation Training
ITSM Implementation Training Purpose
ISO 20000 implementation course introduces the concepts needed to understand,
develop, and implement an IT Service Management System. The standard provides an
assessment framework and specification for the adoption of an integrated approach to
effectively deliver managed IT services to meet business and customer requirements.
Thiscourseprovides participantswith thenecessaryunderstandingofISO 20000-1and
guidancefor implementinganIT ServiceManagement system thatiscompliantwith the
standard and meets certification requirements. Experienced instructors explain how to
integrate the standard during system implementation, prepare for audits, and achieve
ISO 20000-1 registration. Exercises prepare students to identify key requirementsand
create required documentation.
Benefits of ITSM Implementation Training
• Reduction in incidents and improved incident management
• Reduction in response times & interruptions to IT service
• Improved management of cost leading to financial savings
• Greater understanding of roles & business objectives
• Ensuring legislative awareness & compliance
• Adoption of an integrated process to deliver IT services

5. • Enhanced customer satisfaction improving client retention
• Consistency in the delivery of your service or product
ITSM Implementation Training objectives
● Understand the Purpose of ISO/IEC 20000-1:2011
● Understand the Role of Service Management Processes
● Understand the Individual Requirements of ISO/IEC 20000-1:2011
● Understand How the Requirementsof ISO/IEC 20000-1:2011ApplytoIT Service
Management Systems
● Build an Efficient and Effective IT Service Management System
● LearnBest PracticeProcessestoImplement each ClauseofISO/IEC20000-1:2011
● Learn Tips for Winning Employee and Management Support
● Prepare for an Audit
● Plan for Registration
● Who should attend:
● Anyone involved in defining, planning, or implementing an ISO/IEC 20000-1 IT
service management system
● Management representatives
● Implementation team members
ITSM Implementation Training Achievement
Upon SUCCESSFUL completion of the course a Certificate of “ISO 20000-1 ITSM
Certified Lead Implementer Training” will be issued.
CPD-40
CEU-4.0
ITSM Implementation Training Duration-5 days
ITSM Implementation Training Calendar [ Click Here]
Value added ITSM Implementation Training
Accelerate learning with the expert faculty Lead Auditors and Principal Trainers from
the Industry. ITSM Implementation Learning from the "Specialist Expert" has many
advantages:-
● It will drastically change the way of thinking and basic approach towards the
Management System Standards.
● You would cherish & Benchmark our training for a very long time to come.

6. ● No fictitious case studies you can not connect with.
● Real time examples, real time scenarios you can quickly relate to.
● Complete Focus on your systems, processes and line of businesses.
● 100% involvement and engagement of the participants
● Learn to make the ISO Standard sweat to:-
● A). Improve the profits.
● B). Reduce rework, defects, customer rejections, wastage,& cost of operation
● C). Enhance customer delight
● D). Reduce attrition of customers and employees
● E). Enhance confidence of all stakeholders
ITSM Implementation