To view the full slidedeck and the on demand recording of the webinar, visit www.axiossystems.com/itsm-roi In this webinar, George Spalding (Executive VP, Pink Elephant), and Joe Beighley (Business Solutions Consultant, Axios Systems) explore the ROI that IT and the business can achieve with more effective ITSM software and practices.

1. Axios Systems Webinar
Blog.axiossystems.com @Axios_Systems Axios on LinkedIn
im@axiossystems.com
George Spalding
Executive Vice President
Pink Elephant
Joe Beighley
Business Solutions Consultant
Axios Systems
“ITSM ROI – Delivering Business Value Fast”
#ITSM #ROI
Axios | 1

2. Axios | 2
Why you need to think about the ROI of ITSM?
Because…
Budget Cuts Outsourcing
and

3. Axios | 3
Reduced IT Ops Costs Business User SatisfactionReduce Business Outages Reduced Risk/Cost Avoidance
What does ROI mean in ITSM?

4. Axios | 4
Outages are BAD… and definitely avoidable costs

5. Axios | 5
People Cause Outages
• 80% of unplanned outages are due to ill-
planned changes made by administrators
(operations staff) or developers (Source: ITPI
Visible Ops)
• 60% of availability and performance errors
are the result of misconfigurations. The
little changes made to the environment and
system configuration parameters all the time.
(Source: EMA)
• Through 2015, 80% of outages impacting
mission-critical services will be caused by
people and process issues, and more than
50% of those outages will be caused by
change/configuration/release integration and
hand-off issues (Source: Gartner)

6. Axios | 6

7. Axios | 7
Outages Cost Money
• A USA Today survey of 200 data center
managers found that over 80% of these
managers reported that their downtime costs
exceeded $50,000 per hour. For over 25%,
downtime cost exceeded $500,000 per hour
• 1 out of 10 companies said they need
greater than 99.999% availability
(Information and Intelligence Corp)
• $46 Million in employee cost per year lost in
downtime for Fortune 500 companies (Dunn
& Bradstreet)
• Downtime costs $42,000 per hour (Gartner)
• Data Center downtime costs $5600 per
minute (Ponemon Institute)
Throwing money down the can

8. Axios | 8
Outages Kill Productivity
• Downtime can reach
87 hours per year
cumulatively (Source:
Gartner)
• Average Outage
Period is 200 minutes
for full restoration
(Source: ITPI)
Frustration!

9. Axios | 9
Outages Impact Revenue
• $26.5 Billion in lost revenue per
year (Source: Information Week)
• On average businesses lose
between $84,000 and $108,000
(USD) for every hour of IT system
downtime
• Disruption in the supply chain may
expose the business to damages
and can impact shareholder value
• Not to mention the impact on
Reputation, Brand and Customer
Loyalty
Outages drain revenue

10. Axios | 10
Outages Impact Brand Loyalty

11. Axios | 11
ROI of ITSM
• How many minutes @
$5600/minute will it
take to pay for your
ITSM program?
Time is money

12. Axios Systems Webinar
Blog.axiossystems.com @Axios_Systems Axios on LinkedIn
im@axiossystems.com
George Spalding
Executive Vice President
Pink Elephant
Joe Beighley
Business Solutions Consultant
Axios Systems
“ITSM ROI – Delivering Business Value Fast”
#ITSM #ROI
Axios | 12
To see the rest of this slidedeck and view the on demand
recording of the webinar, visit axiossystems.com/itsm-roi