Ppt

1. WELCOM BY ITC

2. INTRODUCTION
 ITC Welcomhotel Dwarka is a
luxury business hotel in South
West Delhi from where
Domestic Airport and
International Airport are
accessible. ITC Welcomhotel
Dwarka is recommended for
premium / luxury business and
transit traveler's to New Delhi.
 The hotel is an inclusive blend
of contemporary design and
International services
standards, offering a unique
experience to the discerning
traveler.

3. HOTEL PROFILE
Luxury Business Hotel located at Dwarka, New Delhi.
Located 13 kms from Delhi International airport.
276 rooms categorised as 135 Standard Room, 80 Deluxe Rooms, 46 Executive Club
Rooms, 3 Junior Suite Rooms and 12 Executive Suite Rooms.
In-room amenities include AC, LCD TV, refrigerator, safe deposit box and tea/coffee maker.
F&B areas include a multi cuisine restaurant, a bar and a coffee shop.
Recreational facilities include gymnasium, steam, sauna, spa and beauty parlor.
7 Conference and banquet hall with a seating capacity of 1800 persons.
Board room for 30 persons.
Other services include WIFI, doctor on call, laundry and currency exchange.
Recommended for luxury business and leisure travellers.
Green Lounge, a waiting area for guests (130 persons ) with flight information display
screens.

4. ABOUT KEBABS & KURRIES
 The name K & K presumably stands for kebabs &
curries, which in itself is self-explanatory. Their menu
takes you on a joyride of flavours across North India,
handpicking dishes from the royal households and rural
kitchens to create a menu designed to dazzle. A
smashing bar menu accompanies the grub to
accentuate the flavours even more. Choose a merlot to
go with your kebabs or a smooth malt to chase the salty
nibbles. Tuck into, pudina paneer tikka, sabut lobster,
murgh malai kebab, dum ki raan, nimona tikkiya, tali
subz machli, murgh shami, seekh kebab and tala gosht.
Pick up a taftan or khamiri kulcha to mop up, murgh
khusk purdah, jhinga do piaza, subzazar kofteh,
burrhani gosht, mahi qaliya, shatawari rutab, murgh
khurchan, gosht hari mirch and paneer sirohi. For an
unbeatable evening don’t skip their legendary Dal
Bukhara.
 Dessert course of K & K is fit for the royals. An
assortment of rich Indian desserts awaits you here.

5. LEARNING IN F&B
SERVICE
Setting up a buffet and handling it all throughout the operations, while working in
banquet.
Knowledge about Menu, items in that, their method of preparation, quantity served.
Clarence of room, while working in IRD (in room dining).
Knowledge about different types of dishes and which condiments need to be served
with them.
Standard of placing order and billing in rooms, while working in IRD.
Before check In of VIP guests, placing of amenities like, cookies, chocolates on round
table and beer pints in mini Bar.

6. LEARNING IN FOOD
PRODUCTION
 Receiving of store fruits, vegetables, pulses and spices etc.
 Preparation of wheat dough.
 Operating of tandoor (making of breads in tandoor).
 Making of cashew paste for preparation of Indian gravy.
 Peeling, slicing and dicing of vegetables, while doing Miza for making a dish.
 Making of tomato puree of lots of tomatos for food preparations.
 Making of ginger garlic paste.
 Butchery operations (receiving and processing of meat items.

7. LEARNING IN ROOM
DIVISION
Laundry operations, processing of guest laundry and staff laundry.
Managing public area cleaning, polishing and buffing of floors.
Making of a room, linen information, supplies kept in the room.
Knowledge about a guest room, its usage, all electronics, their usage and extensions of
each department via Telephone.
Handling of lobby operations, Group check-ins, updation of reg-cards.
Information about city, places to visit, modes of transportation.
 Architecture of hotel, various marbles and stones used.
 Usage of different chemicals in a guest room.

8. CHANGES IN ME
AFTER TRAINING
 Personality development
 Improvement in communication skills
 More Career Oriented
 Improvement in the quality of work.
 More Knowledgeable about work and interested department.

9. MY EXPERIENCE
As a conclusion I would share my experience : At WELCOM BY
ITC my experience was amazing and full of information . The
cooperative staff made it easy for me to learn new things and
the WP ( welcome procedure ) of the department . I worked in
the department with utmost sincerity .