IT Strategy and Cloud Implementation proposal for Naveen Government for the e-Municipality application

1. NAVEEN’S GOVERNMENT
Presented By:
Group 2
Sec Z
Batch of 2013-15
Xavier Institute of
Management Bhubaneswar
An IT Strategy Design & Implementation assignment on the
Naveen Patnaik led Odisha Government

2. Agenda
• About Naveen Government and HU&D
• VMG Framework of HU&D
• Introduction to e-Municipality
• L0, L1 & L2 Diagrams
• Technology Integration
• Different Scorecards
• Change Management and Managerial Implication for Cloud Strategy
• Conclusion

3. Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion

4. Odisha is
administered through
a senatorial system
of representative
democracy. There
are two divisions of
the government.
The government has done
extremely well in the following
fields:
• Food and Social Security
• Agriculture
• Women and Child empowerment
• Health and Education for All
• Infrastructure Growth
• Empowerment of SC & ST
• Youth Empowerment
• Clean Governance
• Equitable Regional Development
Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion

5. VISION: To ensure planned and
inclusive development of
cities/towns into livable,
economically vibrant and
productive, sustainable and
efficient entities with
provision of adequate and
durable public infrastructure
and amenities, including
affordable housing and
livelihood opportunities for all
sections of society and
bringing out efficiency in the
service delivery mechanisms,
community participation and
accountability of Urban Local
Bodies and parasternal
agencies towards citizens, in
convergent manner.
MISSION: Realizing the vision by
embarking on implementing urban
reforms and e-governance;
strengthening urban planning with
citizens' participation, enforcing
municipal rules/regulations,
building capacity of Urban Local
Bodies (ULBs) to deliver services,
creating and maintaining urban
infrastructure, operationalizing
effective water supply and
sanitation systems including solid
waste management, developing
public spaces and amenities,
making provision of affordable
housing for urban poor and MIG,
upgrading skills of the urban poor
for increasing their employability
and improving economic condition.
OBJECTIVE:
-Facilitating reforms and policy
interventions to improve the financial
base of ULBs & their interface with
citizens in service delivery.
-Improving urban planning,
governance & capacity development
of the ULB personnel for effective
implementation of plans and rules,
efficient urban management and
service delivery.
-Enhancing service standards, choice
of citizens, transparency, and
accountability and simplifying process
for grievance redressal.
-Effectively implementing affordable
housing schemes for the EWS, LIG,
LMIG and MIG.
-Effectively implementing and
operating water supply, sewerage,
solid-waste management, storm
water drainage and other urban
development projects.
Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion

6. Odisha e-Governance
Services Limited
Bhubaneswar (OeSL), on
behalf of HU&D Department
plans for the implementation
of an integrated Municipal e-
Governance application
Software System in all ULBs’
along with integration with
the existing software
applications. This project
called Odisha e-Municipality
Services has been
implemented in 103 ULBs in
the state of Odisha. The 103
urban local bodies (ULBs) in
Odisha, categorized as
Municipal corporations (3),
Municipalities (34) and
Notified Area Councils (66)..
The Objective of
this project is the
implementation of
an integrated
Municipal e-
Governance
application
Software System in
all ULBs of
Government of
Odisha’ along with
integration with the
existing software
applications.
The various
applications are:
• Birth-Death
Certificate
• Building permission
• Grievances
• Property Tax
• Solid Waste
Management
• Trade Licenses
• Water Connection
• Welfare Schemes
Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion

7. Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion

8. Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion
TYPES
OF
CLOUD

9. Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion
CLOUD
ARCHITECTURE
State Government
Centers
Data Servers
3rd
Party or
In-house
Application
Layer
GUI
Application
Layer
Browser
Government
Department (E-
Municipality)
Cloud Vendors
Citizens
Cloud Architecture
Data Servers
Customer
Requests &
Grievances
View Reports
Data Approval
Data Entry

10. Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion
CLOUD
SERVICE
MODEL

11. Government
• Almost zero upfront
infrastructure
investment
• Just-in-time
Infrastructure
• Usage-based costing
• Reduced
hardware/software
maintenance
• Standardisation
Citizens
• Potential for
shrinking the
processing time
• Increased user
mobility
Employees
• More efficient
resource utilization
• Processing Pipelines
will get shorter
• Simplified
Administration
• Lower chances of
document
manipulation
Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion
BENEFITS OF CLOUD COMPUTING

12. CHALLENEGES, RISKS & ISSUES
-Cloud standards
-Security and privacy
-Application design
-Integration with legacy environment
-Loss of control
-Skills requirement
Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion

13. CLOUD ROI CALCULATION
We propose a dedicated cloud for E-Municipality.
Inputs:
Software application is based on open-source platform.
Project is currently managed by TCS and Patni Computer systems.
Number of Database Servers=8 ; Web servers(Internet gateway, firewall,
etc)=3.
Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion

14. Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion
C
L
O
U
D
R
O
I
C
A
L
C
U
L
A
T
I
O
N

15. ROI CALCULATION
We calculated ROI based on Cost Control
We took cost (/year) for maintaining current infrastructure as Cost1 and
cost(/year) for maintaining cloud infrastructure as Cost2.
Cost1 = Rs.75,00,000 + Rs. 8,00,000 = Rs. 83,00,000.
Cost2 = Rs.67,06,080 + Rs.6,00,000 = Rs.73,06,080.
ROI(in terms of cost control) = (Cost1 – Cost2)/Cost2 = 13.6%
The other benefit is Dynamic usage, where resources on cloud, if not utilized
can be outsourced to other activities.
Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion

16. There are 3 types of
Scorecards
1. Balanced Scorecard
2. Departmental Scorecard
3. Technological Scorecard
Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion

17. Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion
M
A
N
I
F
E
S
T
O

18. Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion
B
A
L
A
N
C
E
D
S
C
O
R
E
C
A
R
D

19. Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion
DEPARTMENTAL SCORE CARD: PROPERTY TAX

20. Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion
DEPARTMENTAL SCORE CARD: BIRTH-DEATH CERTIFICATE

21. Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion
TECHNOLOGICAL SCORE CARD: PROPERTY TAX

22. Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion
TECHNOLOGICAL SCORE CARD: BIRTH-DEATH CERTIFICATE

23. -> Any organization goes
through a change curve.
-> Shock
-> Denial
-> Frustration
-> Depression
-> Experiments
-> Decisions
-> Integration
Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion

24. -> Any organization goes through a
change curve.
-> Shock
-> Denial
-> Frustration
-> Depression
-> Experiments
-> Decisions
-> Integration
* Business Objective
* Business processes
* Critical Success Factors
* Steering Committee
Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion

25. IMPLEMENTATION FRAMEWORK
Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion

26. Implementing a dedicated cloud for e-Municipality would be
the ideal IT strategy.
The cloud strategy that we have suggested incorporates
Private IAAS (web portal management), private SAAS
(customer relations management & payment gateways and
processing services), hybrid PAAS (online customer account
management).
We believe this would enhance operational efficiency and
increase customer satisfaction.
Naveen
Govt
VMG of
HU&D
E-
Municipal
ity
L0, L1 &
L2
Tech
Integrati
on
Score
Cards
Change
Mgmt
Conclusion

27. Samyak Sabat
U113167
Samit Patnaik
U113166
Sanjeeban Mohanty
U113168
Sinhal Chib
U113172
Showmik Choudhry
U113170
Stalin Mohapatra
U113233