Infosys is a global technology company founded in 1981 that provides business consulting and IT services. It has grown to employ over 114,000 people with revenues over $4.8 billion. Infosys pioneered the global delivery model of taking work to locations where talent is available at low cost. The company has a presence in 63 locations across India, China, Australia, Europe, North America, and Japan. Infosys focuses on building long-term client relationships, with over 97% of revenues coming from existing customers. It provides a wide range of technology and business process outsourcing services to help clients in various industries.

3. Introduction:
what we do:
 Infosys Technologies Ltd. (NASDAQ: INFY) was started in 1981 by seven
people with US$ 250. Today, we are a global leader in the "next generation" of
IT and consulting with revenues of over US$ 4.8 billion (FY 10).
 Infosys defines, designs and delivers technology-enabled business solutions
that help Global 2000 companies win in a Flat World. Infosys also provides a
complete range of services by leveraging our domain and business expertise
and strategic alliances with leading technology providers.
 Our offerings span business and technology consulting, application services,
systems integration, product engineering, custom software development,
maintenance, re-engineering, independent testing and validation services, IT
infrastructure services and business process outsourcing.
 Infosys pioneered the Global Delivery Model (GDM), which emerged as a
disruptive force in the industry leading to the rise of offshore outsourcing. The
GDM is based on the principle of taking work to the location where the best
talent is available, where it makes the best economic sense, with the least
amount of acceptable risk.
 Infosys has a global footprint with 63 offices and development centers in India,
China, Australia, the Czech Republic, Poland, the UK, Canada and Japan.
Infosys and its subsidiaries have 114,822 employees as on June 30, 2010.
 Infosys takes pride in building strategic long-term client relationships. Over 97%
of our revenues come from existing customers (FY 10).

4. What we are:
 Vision
 "To be a globally respected corporation that
provides best-of-breed business solutions,
leveraging technology, delivered by best-in-
class people."
 Vision 2050: A Global Dialogue on
Sustainability
 Infosys contributed to ‘Vision 2050’, a report
that provides a pathway leading to a
sustainable world, under the auspices of the
World Business Council for Sustainable

5. Mission
"To achieve our objectives in an environment of fairness, honesty,
and courtesy towards our clients, employees, vendors and
society at large."
Values
We believe that the softest pillow is a clear conscience. The values
that drive us underscore our commitment to:
 Customer Delight: To surpass customer expectations
consistently
 Leadership by Example: To set standards in our business and
transactions and be an exemplar for the industry and ourselves
 Integrity and Transparency: To be ethical, sincere and open in
all our transactions
 Fairness: To be objective and transaction-oriented, and thereby
earn trust and respect
 Pursuit of Excellence: To strive relentlessly, constantly improve
ourselves, our teams, our services and products to become the

6. A Magnet for the Best Global Talent
 Fortune magazine identified Infosys among the top companies that
"inspire, nurture and empower a new generation of global leaders." We
are committed to remain among the industry's leading employers.
Quality Focus
 'In God we trust, everyone else must come with data' is an oft-heard
phrase at Infosys. We constantly benchmark our services and processes
against globally recognized quality standards. Our certifications include
SEI-CMMI Level 5, CMM Level 5, PCMM Level 5, TL 9000 and ISO
9001-2000. In February 2007, Infosys BPO was certified for eSCM level
4.0, the eSourcing Capability Model for Service Providers developed by
a consortium led by Carnegie Mellon University's Information
Technology Services Qualification Centre.
Innovation, Speed and Excellence in Execution
 We were one of the first companies to develop and deploy a global
delivery model and attain SEI-CMMI Level 5 certification our offshore
and onsite operations. We manage growth by investing in

7. Industry Leadership
 Our history is marked by a series of firsts. We were the
first Indian company to list on a US stock exchange and
the first Indian company to do a POWL in Japan. In
December 2006, we became the first Indian company to
be added to the NASDAQ-100 index and became the only
Indian company to be part of any of the major global
indices. We were recently listed on The Global Dow.
Infosys was also ranked No. 14 among the most
respected companies in the world by Reputation
Institute's Global Pulse 2008. We were also listed on
Forbes' Asian Fabulous 50 for the fourth consecutive
year. Infosys is also a five-time Global MAKE Winner and
one of only two Indian companies amongst global leaders
to have won the award in 2008

8. Alliances:
Our services and business solutions are strengthened by
alliances with leading technology partners.
We recommend technologies to the client based on what
is best for the client. We do not solicit or accept influence
or marketing assistance fees from any of our alliance
partners.
In a marketing alliance, Infosys and the alliance partner
jointly deliver business solutions which leverage our
industry, functional and technical expertise, Global
Delivery Model and the alliance partner's technology and
services.
In a technology alliance, Infosys works with an alliance
partner to build business and technical competency in
the alliance partner's technology through training,
engagement with the alliance partner's technical support
and development teams besides the development of

9. Their alliance partner:
 BEA
 Business Objects
 FAST
 FileNet
 HP
 IBM
 Informatica
 Interwoven
 Mantas
 Microsoft
 MicroStrategy
 Netegrity Inc
 Oracle
 Pegasystems
 SAP
 Siemens
 Sterling Commerce
 Sun Microsystems
 TIBCO Software Inc.
 Wavecom

10. Sustainability
Infosys began its journey in India's business environment
in the 1980s, in an era when endless red tape was
imposed on the private sector. In this environment,
building a company whose long-term objectives included
operational longevity, high ethical standards and global
respect demanded commitment to a core set of values.
For Infosys, these values focus on instilling trust in our
relationships with all stakeholders, including employees,
investors, clients, society and the communities in which
Infosys operates.
 At Infosys, we believe that we must develop trust with the
communities in which we operate to achieve longevity as
a corporation. Through the Infosys Foundation, which
receives a grant every year from Infosys (the last year's
grant was US$ 3 million) we contribute to betterment of
healthcare (hospitals, infrastructure), education (books,
scholarships, refurbishment of infrastructure) and skills

11.  Infosys emphasizes its commitment to investors through
stringent corporate governance. Infosys was also among
the first Indian companies to voluntarily comply with the
US Generally Accepted Accounting Principles (GAAP)
and now provides financial results in the GAAP of six
countries
 With employees from over 70 nationalities, Infosys has
built an enduring value system based on openness,
honesty, fairness and transparency, which has earned us
the confidence and trust of our clients. We enjoy +95%
customer retention
 Infosys has built one of the largest corporate education
centers in the world. This 'finishing center', with an
annual capacity of 15,000, provides engineering
graduates who aspire to be employees with the
equivalent of a Bachelor of Science degree in Computer
Science from an American university
 Learn more about our initiatives to preserve arts and
culture, encourage talent, support education and

12. Greenest brand in india
Infosys ranked among the greenest brands
in India:
Infosys is among the greenest brands in India, according to a
consumer survey conducted by Cohn & Wolfe, Landor
Associates, Penn, Schoen & Berland Associates (PSB) and
Esty Environmental Partners

13. Global campaign
'Let's have a global campaign for environment conservation'
Infosys CEO and MD Kris Gopalakrishnan believes that
companies must collaborate to develop standards and
influence governments to make environment conservation
mandatory

14. Focus Areas:
 Arts & Culture
 Environment
 Healthcare & Education
 Diversity
 Talent
 Tomorrow's global company

15. Various parts:
Industries
Our business solutions and services help accelerate innovation, increase productivity, reduce costs, and
optimize asset utilization.
 Aerospace and Defense
 Airlines
 Automotive
 Banking and Capital Markets
 Communication Services
 Consumer Packaged Goods
 Discrete Manufacturing
 Education
 Energy
 Healthcare
 High Technology
 Hospitality and Leisure
 Insurance
 Life Sciences
 Logistics and Distribution
 Manufacturing
 Publishing
 Resources
 Retail
 Studios and Networks
 Utilities

16. IT Services
We create IT-enabled business solutions for our
clients by leveraging our domain and business
expertise along with a complete range of
services.
 Application Services
 Architecture Services
 Independent Validation and Testing Services
 Information Management Services
 Infrastructure Services
 Knowledge Services
 Packaged Application Services
 SOA Services
 Systems Integration Services

17. Engineering Services
We provide concept-to-market R&D and
engineering services to improve your product
operations. Our services address the
complete engineering value chain spanning
various industry verticals.
 Lifecycle Management
 Manufacturing Process and Plant Solutions
 Product Engineering

18. Consulting Services
Our consulting services ensure that you
become stronger, more competitive and
capable of managing global business
 Core Process Excellence
 Information & Technology Strategies
 Learning & Complex Change
 Next Generation Commerce
 Product Innovation

19. BPO Services
Infosys BPO combines domain expertise, process skills
and technology to deliver world-class process
outsourcing.
Offerings by Industry
 Aerospace and Automotive
 Banking and Capital Markets
 Communication Service Providers
 Energy and Utilities
 Healthcare
 Insurance
 Life Sciences
 Manufacturing
 Media and Entertainment
 Retail and Consumer Packaged Goods
 Services
 Transportation and Services

20. Offerings by Function
 Business Platforms
 Customer Service Outsourcing
 Finance and Accounting
 Human Resources Outsourcing
 Knowledge Services
 Legal Services
 Sales and Fulfillment
 Sourcing and Procurement Outsourcing


21. Products and Platforms
Our products and platforms provide a holistic and
integrated transformation approach, complete with
solutions and services.
 Finacle
 Flypp
 Infosys ActiveDesk
 Infosys iEngage
 Infosys iProwe
 Infosys mConnect
 Infosys Research On Demand
 Infosys Unified Communications and Collaboration
(UC)
 iTransform
 Supply Chain Visibility

22. Management Profiles :
Board of Directors
Business and Department Heads
Infosys Members of the Board:
Srinath Batni
Director and Head, Delivery Excellence
K. Dinesh
Director and Head, Communication Design
Group, Information Systems and Quality and Productivity

23. S. Gopalakrishnan
Chief Executive Officer and Managing Director
T. V. Mohandas Pai
Director and Head, Finacle, Admin, Human Resources,
Infosys Leadership Institute and Education and
Research

24. N. R. Narayana Murthy
Chairman of the Board and Chief Mentor
S. D. Shibulal
Chief Operating Officer and Member of the Board

25. Independent Directors
David L. Boyles
Independent Director
Dr. Omkar Goswami
Independent Director
Sridar Iyengar
Independent Director

26. K. V. Kamath
Independent Director
Jeffrey Sean Lehman
Independent Director
Deepak M. Satwalekar
Independent Director

27. Claude Smadja
Independent Director
Dr. Marti G. Subrahmanyam
Lead Independent Director

28. Infosys Board Of Directors

29. The Infosys Executive Council

30. Branding:
We believe that the ‘Infosys’ brand is one of the most important
intangible assets that we own. During this fiscal year, we have been
appreciated by the following bodies as a recognition of how we operate
and conduct business :
 Ranked as the most admired company in India according to the
Wall Street Journal survey
 Ranked among the 50 most respected companies in the world by
Reputation Institute's Global Reputation Pulse 2009
 Ranked among the top 25 companies in Business Week's
InfoTech 100
 Ranked among the top 25 companies in the world for developing
leaders by Fortune / Hewitt
 Ranked as the best company to work for in India by Business Today's
ninth survey of ‘Best Companies to Work For’.
Industry analysts rated us highly in reports on our key services and
markets. The services for which we were rated highly include Service
Oriented Architecture, Oracle Service providers, Comprehensive

31. Finance and Accounting Business Process Outsourcing, and also
for
the Finacle™ product suite.
We had over a million visits to our blogs on business and
technology
related topics on our website www.infosys.com during the year.
Our employees contributed and published several thought
leadership
articles across various industry fora and publications. We leveraged
social media platforms and engaged with our stakeholders and
investors on YouTube, SlideShare, Twitter and Facebook.
Leading global publications wrote about us, our leadership, our
talent
and our performance. We continued to have leadership presence
at premier industry events like Oracle® Open World and Sapphire.
Our annual client events in the U.S. and Europe were well
attended,
and highly appreciated. At the World Economic Forum in Davos,
Switzerland, our lunch panel discussion witnessed a full audience

32. Latest brand
mConnect: Supports new devices without changes to
core application, service
Infosys mConnect is a context-aware, real-time mobile transaction
middleware that enables mobile services for websites and e-Commerce
platforms.

33. ShoppingTrip360: Taking in-store shopping to the next
level
Infosys has launched ShoppingTrip360, a managed service to help shoppers,
retailers and CPG companies collaborate in real-time through a network of
wireless sensor-based applications

34. Human resource management
Employees are our vital and most valuable assets. We have created
a favorable work environment that encourages innovation and
meritocracy. We have also set up a scalable recruitment and human
resources management process, which enables us to attract and
retain
high caliber employees. We added 6,837 (net) and 18,905 (gross)
employees, taking our total strength to 92,688 up from 85,851 at the
end of the previous year. Our attrition rate stands at 13.4%
compared
to 11.1% for the previous year. Over the last year, we received
4,00,812
applications from prospective employees and we continue to remain
an employer of choice in the industry.
During the year, we implemented the Infosys Role and Career
Enhancement (iRACE) program. iRACE aligns talent management
activities with client priorities, business needs and employee
aspirations. We are excited about the influence iRACE will have on

35. Education & Research
`
We understand the significance of learning and continual education
in providing our employees with latest skills and technologies.
We believe this will help in creating a challenging, entrepreneurial and
empowering work environment that rewards dedication and a strong
work ethic for our employees. We have instituted two specialized
units, Education & Research and the Infosys Leadership Institute
(ILI) to address the learning needs of our Company.
The Infosys Global Education Center, a world-class training facility
established at our campus in Mysore, India, is aimed at consolidating
the learning requirements across the Company. With a total built-up
area of 1.44 million square feet, the Infosys Global Education Center
can accommodate the training needs of approximately 14,000
employees at a time.
Our training, continuing education and career development programs
are designed to ensure that our technology professionals and leaders
enhance their skill-sets in alignment with their respective roles.
Most of the engineering graduates we hire complete an integrated
on-the-job training module of about 20 to 29 weeks before they are
assigned to a business unit.

36. Our employees also undergo certification programs periodically to
develop the skills relevant for their roles. During the year, the total
days of training doubled to over two million person-days. In addition,
we have been working with several colleges across India through
our CampusConnect program, enabling their faculty to provide
industry-related training to their students.
As of March 31, 2010, the Education & Research unit employed
around 610 full-time faculty members, including 208 with doctorate
or master’s degree.
During the year, the Education & Research unit published a
compendium of white papers. These are also shared with our
partner
CampusConnect institutions. The compendium covers domains
such as computing model and systems, software architecture and
information and theory application in supply chain management.
Researchers from the group have also published papers in
renowned
international publications and conference proceedings

37. Our Education & Research unit has received the following awards
and recognitions during the year :
 Golden Peacock National Training Award for the year 2009
 The American Society for Training & Development (ASTD)
BEST
award in 2009 for the fifth consecutive year
 The first Indian company inducted into the Global Most
Admired
Knowledge Enterprise (MAKE) Hall of Fame, retaining our
position
for the fifth consecutive year
 The Asian MAKE Award 2009
 Ranked at the top in the Indian MAKE Award 2009, for the
second
year after 2005.
ILI focuses exclusively on developing leadership skills for our
senior-most and high potential tier leaders. Each tier leader is
assigned an ILI counselor for personalized coaching and for

38. IT Infrastructure
Taking Green IT initiatives forward, during the year we have replaced
over 7,000 desktops with newer models that have a maximum power
rating of 91W, compared to the older models which were at 120W. We
have extended the optimized power management configuration for over
69,000 desktops. This has brought about an estimated 25% reduction
in power demand by desktops. An in-house application named
‘Terminator’ has been developed and rolled out on all desktops. This
application is designed to ensure that the desktop is shut down either
by the user or automatically at a pre-defined time after working hours.
Continuing our efforts toward restructuring the existing data centers
and server rooms, we have remodeled eight large and medium-sized
server rooms and four dedicated Offshore Development Centers
(ODCs) in order to increase the cooling efficiency and effectiveness,
using less power. The steps involved have been consolidation of servers,
re-modeling of the racks as per cold and hot aisle designs, replacement
of older systems with newer ones, room re-sizing and usage of overhead
cable trays which ensure better airflow under the floor. As a result,
a number of air conditioning units have been de-commissioned to save
power in each room, while the usage of newer systems for consolidation
led to considerable power savings.

39. Moving away from dedicated computing infrastructure used
for software development and testing, to a shared, secure and
virtualized environment, we have built an internal enterprise
cloud.
This infrastructure is capable of hosting around 3,000 virtual
machines
and has an easy-to-use ‘Self-Service’ portal with template-
based
agile provisioning and simplified management of virtual
machines.
We are targeting the substitution of additional desktops and
servers
physically installed in our server rooms and labs with these
virtual machines.
In addition to enabling faster provisioning, reduction in build / re-
build
time and optimal resource utilization, this implementation would
save
power and cooling since it requires just around 20% of the total

40. Competition
We operate in a highly competitive and rapidly changing market and
compete with consulting firms such as Accenture Limited, Atos Origin
S.A., Cap Gemini S.A., and Deloitte Consulting LLP; divisions of large
multinational technology firms such as Hewlett-Packard Company
and International Business Machines Corporation; IT outsourcing
firms such as Computer Sciences Corporation, Keane Inc., Logica
Plc and Dell Perot Systems; offshore technology services firms such
as Cognizant Technology Solutions Corporation, Tata Consultancy
Services Limited and Wipro Technologies Limited; software firms such
as Oracle Corporation and SAP A.G.; business process outsourcing
firms such as Genpact Limited and WNS Global Services and in-house
IT departments of large corporations.
In the future, we expect competition from firms establishing and
building their offshore presence and firms in countries with lower
personnel costs than those prevailing in India. However, we recognize
that price alone cannot constitute a sustainable competitive advantage.
We believe that the principal competitivea factors in our business
include the ability to effectively integrate onsite and offshore execution
capabilities to deliver seamless, scalable, cost-effective services; increase
scale and breadth of service offerings to provide one-stop solutions;
provide industry expertise to clients’ business solutions; attract and
retain high-quality technology professionals and maintain financial
strength to make strategic investments in human resources and physical
infrastructure through business cycles.
We believe we compete favorably with respect to these factors.

41. Awards and recognition
A s w e pur s u e ex c el l en c e r el e n t l es s l y , w e ar e de l i g h t ed t o r ec e i v e
s e v e r al
g l o b a l r e c o g ni t i ons a n d a w a r d s . T h i s f i s c a l y e a r w e w e r e :
 R a n k e d a m o n g t h e b e s t i n i n v e s t o r r e l a t i o ns i n t h e A P A C r e g i o n
 R e c e i v e d t h e G o l d A w a r d f o r I n v e s t or R e l a t i o ns i n T e c h n o l og y i n
t h e U . S . i n t h e ‘ A s s et T r i p l e A C o r p o r at e A w a r d s ’
 R a n k e d a s t h e m o s t s o u g h t - af t er c o m p a n y i n I n d i a b y B u s i n es s
T o d a y S u r v e y
 R e c e i v e d t h e a w a r d f o r e x c e l l en c e i n i n c l u s i v i t y i n s t i t u t ed b y t h e
A m e r i c an S o c i e t y f o r T r a i n i ng & D e v e l o pm en t ( A S T D )
 H o n o r e d w i t h t h e O r a c l e T i t a n P a r t n e r A w a r d a t O r a c l e ® O p e n
W o r l d 2 0 0 9 e v e n t
 R e c e i v e d t h e E x c e l l en c e A w a r d f o r D i v e r s i t y H i r i n g I n i t i a t i v es f o r
I n f o s y s B P O
 L i s t e d o n F o r b e s A s i a n F a b u l o us 5 0 f o r t h e f o u r t h c o n s e c u t i v e y e a r
 R e c o g n i z ed a s o n e o f ‘ I n d i a' s B e s t C o m p a n i es t o W o r k F o r ’ i n a
s u r v e y c o n d u c t ed b y G r e a t P l a c e t o W o r k ® I n s t i t ut e
 L i s t e d i n F o r t u n e' s 1 0 0 f a s t e s t - g r ow i n g c o m p a n i es
• R a n k e d a s t h e B e s t O u t s o u r c i n g P a r t n e r b y t h e W a t e r s R a n k i n g s
2 0 0 9
 L i s t e d a m o n g b e s t c o m p a n i e s f o r l e a d e r s b y H a y G r o u p a n d C h i e f
E x e c ut i v e M a g a z i n e
 T h e s o l e c o m p a n y f r o m I n d i a t o b e f e a t u r e d i n t h e T o p 2 5 l i s t o f
B u s i n es s W e e k ' s I n f o T e c h 1 0 0
 R e c e i v e d t h e d i s t i n c t i o n o f h a v i n g o n e o f t h e ‘ B e s t R a n k e d O n l i n e
A n n u al R e p o r t s i n G r e a t er C h i n a & A s i a / P a c i f i c ’ a t I R G l o b a l
R a n k i ng s 2 0 0 9

42. Investment
Trade investments are the investments made to enhance the
Group's
business interests. Investments are either classified as current
or longterm
based on the Management's intention at the time of purchase.
Current investments are carried at lower of cost and fair value
of each
investment individually. Cost for overseas investments
comprises
the Indian Rupee value of the consideration paid for the
investment
translated at the exchange rate prevalent at the date of
investment.
Long-term investments are carried at cost less provisions
recorded to
recognize any decline, other than temporary, in the carrying
value of
each investment.

43. Some of the Infosys offices:
Infosys Mumbai

44. Infosys Pune:

45. Infosys Mysore:

46. Infosys Mangalore:

47. Annual Report:

48. Notes: 1 crore is equal to 10 million
• Before exceptional item
• Includes investments in liquid mutual funds RS 3,507 for fiscal
2010
• Includes incomes from sales of investments in Onmobile system
inc,
• USA of $ 11 million ( RS 48 crore ), net on transactional coast for
financial year March 31, 2010

50. Infosys v/s BSE Relative Index

51. Financial Highlights
Five Year Overview (Consolidated Basis)
Particulars 2009-10 2008-09 2007-08 2006-07 2005-06
Revenue 22,742 21,693 16,692 13,893 9,521
Operating Profit
7,861 7,195 5,238 4,391 3,091
(PBIDT)
Interest - - - - -
Depreciation &
905 761 598 514 437
Amortization
Provision for
1,681 919 685 386 313
taxation
PAT from ordinary
6,218 5,988 4,659 3,856 2,458
activities
Dividend (inc
1,674 1,573 2,225 751 1,412
dividend tax)

52. P & L Ratios - Standalone
Particulars 2009-10 2008-09 2007-08 2006-07 2005-06
Export
revenue/ Total 98.73 98.72 98.60 98.40 98.18
revenue(%)
Software dev
expenses/
54.68 55.00 56.72 55.35 54.13
Total revenue
(%)
Gross Profit/
Total revenue 45.32 45.00 43.28 44.65 45.87
(%)
Selling and
marketing
expenses/ 4.61 4.60 4.67 5.47 5.53
Total revenue
(%)