2. Who is the author?
ISO 9000 and 9126 is authored by the International
Organization for Standardization (ISO) which is
composed of standard bodies as members who
represent ISO in their own countries. At present,
according to iso.org, they have members from 164
countries, 3335 technical bodies and more than
150 people who are working full time for ISO’s
Central Secretariat in Geneva, Switzerland. All of
them collaborate in developing and formulating
the international standards.
3. What is the author’s
background?
The International Organization for Standardization (ISO) is a
worldwide federation developing internationally recognized
standards in all the phases and features of
technologies, businesses, agriculture, services and all other
products. It officially came into existence in 1947 but its
foundation actually rooted in 1946 when 65 delegates from 25
countries met at the Institute of Civil Engineers in London to
discuss about the future of international standardization. It first
came out with 67 technical committees focusing on a specific
subject. Since 1947, it has published 19 000 international
standards catering every aspect of all the aforementioned
(refer to the first sentence of this paragraph).
4. To whom is the perspective of
quality targeted to?
The perspective of quality is targeted to help making
the industry more efficient and effective. The set
standards of quality help break down barriers to
international trade. Products and services are
ensured to be safe, reliable and of good quality. For
business, there are strategic tools that reduce costs
by minimizing waste and errors and increasing
productivity. Therefore, this set of standards help
companies access new markets, level the playing field
for developing countries and facilitate free and fair
global trade.
5. What is quality therefore?
ISO 9000:"Quality cannot be established in a
vacuum. It is always relative to a set of
requirements. It is therefore a question of
degree.“
ISO 9126: "There are six software quality
characteristics-functionality, reliability, usability,
efficiency, maintainability and portability.”