This is a two-part series on the importance of the ISO-9001 certification, and how to implement a quality management system with a focus on plant reliability to acquire and maintain this standard.

1. ISO-9001:
KEEPING PLANT
RELIABILITY IN MIND.
The importance of the iso-9001
certification, and how to keep
your auditor happy.
MARCH 1, 2018 | SIMUTECH MULTIMEDIA

2. This is a two-part series on the importance of the ISO-9001 certification, and how to implement a
Quality Management System with a focus on plant reliability to acquire and maintain this standard.
This part of the series focuses on details surrounding the new ISO-9001 update, the focus of which is
customer satisfaction, and the two most significant challenges to the current manufacturing
environment that threaten customer satisfaction and downtime.
The second part of the series focuses on the actual cost of downtime and how it affects all aspects of
a company including customer satisfaction. The discussion will continue with how there is a shortage
of skilled tradesmen who have a proficient understanding of troubleshooting, and the training options
available to improve your plant’s reliability and quality management system.
DISCLAIMER
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3. Certifications are Critical
Certifications are critical to manufacturing.
They ensure manufacturers are meeting the quality
standards and expectations of clients while staying
competitive within the industry.
If a business is not ISO-9001 certified, it simply will not appear
to provide the same quality standards as the competition.
The ISO-9001 certificate is a standard that proves a company
has a quality management system in place to deliver a quality
product and service to customers on time.
To pass this certification with flying colors, we suggest
manufacturers enhance their quality management system
with an approach to plant reliability.
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4. The ISO-9001 is Globally respected, and many companies will
not do business with manufacturers that are not certified.
Amazon, Toyota, Kraft, Coca-Cola all have implemented quality
management system that keeps them up to the ISO-9001
standard. In other words, If your company does not have the
ISO-9001 certification, you are losing business.
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5. WHICH IN TURN LEADS TO CUSTOMER SATISFACTION.
In other words...
If you want to receive and maintain an ISO-9001 certification,
you must prove to an auditor your company executes a QMS or
Quality Management System that meets the criteria of
the ISO-9001 standard,
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6. How does plant reliability
affect customer satisfaction?
In this case means delivering products to customers
on time to the quality a business has promised.
What does this mean to an Auditor?
When evaluating a manufacturer for an ISO
certification, an auditor will be equating the reliability of
a plants machinery and operation.
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7. An auditor might
evaluate the following:
Will the machinery work properly under the stress of this operation?
Is it likely the product will consistently be shipped out on time?
Are there actions being taken to ensure the promised order expectations?
Is this operation sustainable under these circumstances?
What strategies are in place if components fail?

8. A Stress on Risk Management
The current ISO certification has a special focus on the health of infrastructure and
risk management strategies.
An effective risk management system needs to be in place for all equipment needed
to realize a product.
If an organization is to prove to an ISO auditor they are committed to customer
satisfaction, they need to prove they are capable of delivering quality products to
their customers on time.
A large threat to on-time delivery is downtime caused by defective machinery.
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9. Two Large Challenges
for Today's Manufacturers
The main goal of any business is to be as profitable as possible.
Most companies have large overheads and financial goals.
As a result, there are two industry practices that threaten the on-time shipment
of quality products to clients.

10. Plant Utilization
Efficiency is key to ensure a seamless production
process in manufacturing.
Manufacturers cannot afford any downtime
if they are to meet their financial goals and
inventory demands.
This means machinery, and employees are running
Twenty-four Seven.
Inevitably, this provides the type of stress on
machinery that leads to malfunction and downtime
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11. Just-in-time delivery
Just-in-time delivery is a practice that ensures products are shipped out as soon
as they are manufactured.
With a consistent flow of orders being shipped just in time, downtime results in
orders being late, and the quality of your service going down.
With high plan utilization, and the practice of JIT delivery, the likelihood and cost
of downtime becomes higher than ever.
While high financial goals and large orders make downtime detrimental, there are
solutions to these manufacturing trends that impress an ISO auditor and make
certification easier to acquire.

12. SIMUTECHMULTIMEDIA.COM
Learn more about Simutech Multimedia’s award-winning
electrical troubleshooting simulation system today.