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Today’s Webcast
Is Your Product Launch
a Lion or a Lamb?
• CMO, General Manager, Portfolio Marketing at
Gutenberg Communications
• Over 15 years experience in marketing high-
tech products to the enterprise
– CPUs, security, infrastructure, email, automation, IT
ops, collaboration
– Intel, Mercury Interactive, Quest Software, Stratavia,
eEye/BeyondTrust
• Contributor to industry publications, including
Wired, Mashable, SC Magazine
• Specialty in product marketing and strategy
3
About Our Speaker
For many technology companies, new
products are the lifeblood of pipeline and
revenue, but they’re also vulnerable to
market-entry failures, often related to a
single point in time –
the product launch
4
The Challenge and Opportunity
5
Why is this True?
– Your markets have
gravitational pull toward
„the middle‟
– That‟s where all
messages start to collide
and sound the same,
where you lose you
differentiation
– Your product launch is an
excellent opportunity to
rise above the market
clutter
6
What’s the Difference?
Goal Setting
Timing
Execution
7
Setting Launch Goals
– Getting coverage;
generating buzz,
awareness
– New leads!
– X number of PR mentions
– % increase in web traffic
– % increase in qualified lead gen
– % increase in qualified pipeline
– X new acquired
customers/revenue by certain date
– X number of differentiator
mentions
– X number of inbound links from
PR mentions
8
Launch Timing
–What compelling industry
events occur in your
market?
–Doesn‟t have to be
exclusive to conferences
or trade shows
–Government report filings
(new home starts, new
car sales, etc.)
–Competitor earnings
announcements
–Juxtaposition is great;
“me too” isn‟t
9
What About Announcing Early?
– Pre-announcing has some
benefits, such as first mover
advantage, but there are also
risks
– Customer buys into your
education, and goes with a
competitor product now
– Reporters don‟t cover the bell
ringing twice
– Sales could stall or worse, be
delayed to actual ship date;
what if it slips?
Good Uses of Pre-Announcements
– Diffusing/diluting an expected competitor launch
– First mover for a completely defensible position
– Supporting strategic sales opportunities
10
Launch Tactics
Two High Impact Deliverables for Your Launch
Surveys related to launch themes
– Long-tail type data; depending on data, 9-18mo shelf life
– Fresh stats and takes on common challenges
– Multi-purpose for post launch content marketing lead gen as well, via survey
updates, benchmarks, etc.
– Can be done as easily via online offerings, or as more scientific expert-
network engagements
Visual Storytelling
– Info-graphics, video, product tours
– Non-traditional communication formats create new options for press to
cover and syndicate for you
– Make your launches “known” for something
– “Rough-cut” type videos (Instagram, handhelds) easily relatable by end-
users; a lack of gloss is welcomed from those in the trenches
11
Making Your Launch More Impactful
12
Merchandising: Not Just for Cereal
Merchandising is
key
• Preparation and
packaging of your story
• Presentation in such a
way that it stimulates
interest in a hyper-
competitive market
• Drives action
13
Don’t Forget Your Press Kits
Press Release
Info-graphic
Survey results
Product screen shot tour
Quick value prop videos
Relevant Industry Research
‘Release Notes’
Press Release
Product Box Shots
Datasheets
Whitepapers
Don’t Sell Your Influencers a Story,
Help them Write One
Your Product Launch Will End Up
Being Just an Interesting Experiment if
There is No Resulting Revenue
Sales Training is CRITICAL
– If they don‟t know, they can‟t sell
– Avoid the “show up and throw up” sales
training
– Treat major launch sales training as a
nurture campaign (45-30-15-5)
What Do We Know About Sales?
They’re Coin Operated
– Can you set a new product sales
incentive?
14
Don’t Forget Your Internal Customer
How do you capitalize on your solid launch results?
Merchandising and ‘Weaponizing’
– Merchandising doesn‟t stop with the launch messaging; how do
you package launch materials and earned media for your sales
channels?
– Where do these new sales tools fit in your sales funnel?
– What stage of the sales cycle are they most useful for?
– Credibility setting early; thought leadership differentiation later;
value-adding at renewal time
What other groups can benefit? Be a Good Neighbor!
– CFO, valuation, funding
– HR, recruitment
15
Great Launch! Now What?
Was the exercise worthwhile?
– No doubt multiple stakeholders involved in getting the
coverage and results
– How do you demonstrate the effort was worth the outcome?
– This is where your pre-stated goals come into play
Manage expectations through measurement
– Inbound traffic from source (fight for the inbound links where
possible!);
– Launch impact on the funnel; do certain outlet visitors
convert faster?
– Going outbound with targeted mailings to base, pipeline or
retired leads, measuring engagement
16
Great Launch! Now What?
Some Key Resources
1. Without Aggressive Goals, Why Do It?
– Establish tangible business drivers as goals (qualified
leads, 90 day pipe increase, 90 day sales
increase, upgrades)
2. Set Your Timing Opportunistically
– Don‟t be afraid to use some guerrilla tactics (competitor
earnings announcements) to highlight your launch
3. Ideas are Cheap. Execution is What Matters
– Stick to your launch checklists, fanatically
– “Go/No Go” decisions aren‟t a paper tiger – sound the alarm
if need be
– Go the extra mile; help the influencers cover your story
18
Things to Remember
Questions?
If you’d like to continue the
conversation, please reach out to
us at info@gutenbergpr.com
We’re also on Facebook, Twitter
and LinkedIn, join us there!

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Public Relations Workshop: Is Your Product Launch a Lion or a Lamb?

  • 1. Today’s Webcast Is Your Product Launch a Lion or a Lamb?
  • 2.
  • 3. • CMO, General Manager, Portfolio Marketing at Gutenberg Communications • Over 15 years experience in marketing high- tech products to the enterprise – CPUs, security, infrastructure, email, automation, IT ops, collaboration – Intel, Mercury Interactive, Quest Software, Stratavia, eEye/BeyondTrust • Contributor to industry publications, including Wired, Mashable, SC Magazine • Specialty in product marketing and strategy 3 About Our Speaker
  • 4. For many technology companies, new products are the lifeblood of pipeline and revenue, but they’re also vulnerable to market-entry failures, often related to a single point in time – the product launch 4 The Challenge and Opportunity
  • 5. 5 Why is this True? – Your markets have gravitational pull toward „the middle‟ – That‟s where all messages start to collide and sound the same, where you lose you differentiation – Your product launch is an excellent opportunity to rise above the market clutter
  • 6. 6 What’s the Difference? Goal Setting Timing Execution
  • 7. 7 Setting Launch Goals – Getting coverage; generating buzz, awareness – New leads! – X number of PR mentions – % increase in web traffic – % increase in qualified lead gen – % increase in qualified pipeline – X new acquired customers/revenue by certain date – X number of differentiator mentions – X number of inbound links from PR mentions
  • 8. 8 Launch Timing –What compelling industry events occur in your market? –Doesn‟t have to be exclusive to conferences or trade shows –Government report filings (new home starts, new car sales, etc.) –Competitor earnings announcements –Juxtaposition is great; “me too” isn‟t
  • 9. 9 What About Announcing Early? – Pre-announcing has some benefits, such as first mover advantage, but there are also risks – Customer buys into your education, and goes with a competitor product now – Reporters don‟t cover the bell ringing twice – Sales could stall or worse, be delayed to actual ship date; what if it slips? Good Uses of Pre-Announcements – Diffusing/diluting an expected competitor launch – First mover for a completely defensible position – Supporting strategic sales opportunities
  • 11. Two High Impact Deliverables for Your Launch Surveys related to launch themes – Long-tail type data; depending on data, 9-18mo shelf life – Fresh stats and takes on common challenges – Multi-purpose for post launch content marketing lead gen as well, via survey updates, benchmarks, etc. – Can be done as easily via online offerings, or as more scientific expert- network engagements Visual Storytelling – Info-graphics, video, product tours – Non-traditional communication formats create new options for press to cover and syndicate for you – Make your launches “known” for something – “Rough-cut” type videos (Instagram, handhelds) easily relatable by end- users; a lack of gloss is welcomed from those in the trenches 11 Making Your Launch More Impactful
  • 12. 12 Merchandising: Not Just for Cereal Merchandising is key • Preparation and packaging of your story • Presentation in such a way that it stimulates interest in a hyper- competitive market • Drives action
  • 13. 13 Don’t Forget Your Press Kits Press Release Info-graphic Survey results Product screen shot tour Quick value prop videos Relevant Industry Research ‘Release Notes’ Press Release Product Box Shots Datasheets Whitepapers Don’t Sell Your Influencers a Story, Help them Write One
  • 14. Your Product Launch Will End Up Being Just an Interesting Experiment if There is No Resulting Revenue Sales Training is CRITICAL – If they don‟t know, they can‟t sell – Avoid the “show up and throw up” sales training – Treat major launch sales training as a nurture campaign (45-30-15-5) What Do We Know About Sales? They’re Coin Operated – Can you set a new product sales incentive? 14 Don’t Forget Your Internal Customer
  • 15. How do you capitalize on your solid launch results? Merchandising and ‘Weaponizing’ – Merchandising doesn‟t stop with the launch messaging; how do you package launch materials and earned media for your sales channels? – Where do these new sales tools fit in your sales funnel? – What stage of the sales cycle are they most useful for? – Credibility setting early; thought leadership differentiation later; value-adding at renewal time What other groups can benefit? Be a Good Neighbor! – CFO, valuation, funding – HR, recruitment 15 Great Launch! Now What?
  • 16. Was the exercise worthwhile? – No doubt multiple stakeholders involved in getting the coverage and results – How do you demonstrate the effort was worth the outcome? – This is where your pre-stated goals come into play Manage expectations through measurement – Inbound traffic from source (fight for the inbound links where possible!); – Launch impact on the funnel; do certain outlet visitors convert faster? – Going outbound with targeted mailings to base, pipeline or retired leads, measuring engagement 16 Great Launch! Now What?
  • 18. 1. Without Aggressive Goals, Why Do It? – Establish tangible business drivers as goals (qualified leads, 90 day pipe increase, 90 day sales increase, upgrades) 2. Set Your Timing Opportunistically – Don‟t be afraid to use some guerrilla tactics (competitor earnings announcements) to highlight your launch 3. Ideas are Cheap. Execution is What Matters – Stick to your launch checklists, fanatically – “Go/No Go” decisions aren‟t a paper tiger – sound the alarm if need be – Go the extra mile; help the influencers cover your story 18 Things to Remember
  • 19. Questions? If you’d like to continue the conversation, please reach out to us at info@gutenbergpr.com We’re also on Facebook, Twitter and LinkedIn, join us there!

Editor's Notes

  1. Need two additional industry examplesFinancialCommunication tech
  2. Start with Why – simonsinek
  3. Start with Why – simonsinek
  4. Start with Why – simonsinek
  5. VPs of marketing in audience
  6. We want the vps of marketing to know we get their situation
  7. VPs of marketing in audience
  8. VPs of marketing in audience
  9. We want the vps of marketing to know we get their situation
  10. We want the vps of marketing to know we get their situation
  11. We want the vps of marketing to know we get their situation