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Connected Health by João Bocas
The Opportunity for New Business Models
Preventative Health using Connected Health Devices
Up to 262 million Connected Wearables by 2021
Source : Berg Insight
Implementation is underway
Health Engagement is complex…..
Insurers need to know their customers well !
What does that mean to innovate and explore….
…..new business models :
• Stepping into the unknown, and taking a risk with the reward in mind
• Doing something different, including organisational behaviors
• Must embrace ( ” failure “ ) learnings with an open mind
• Innovation is an iterative process ( POC , Internal Pilots, Selected
groups / clients )
How Wearable Technology is impacting Insurance
• Personalised and targeted products for
Individual customer
• Better risk management
• Improve customer engagement and interest
• Enhanced Management and Insurance float
• Lower claims expenses and increase customer
loyalty
What Insurers should be looking for ?
• Partners that understanding Innovation
• Disruptors / Innovators that understand the Industry, but most
importantly the challenges around Health engagement ,
sustainable implementation of connected technologies
• Mature Start Ups with proven concepts
• Those with expertise in connecting the Dots
What if it doesn’t work ?
Thank YOU, Merci, Gracias, Obrigado, Danke, Kiitos, Tack, Tak
joao@digitalsalutem.com
@WearablesExpert
www.digitalsalutem.com

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IoT Smart Summit - Connected Health

  • 1. Connected Health by João Bocas
  • 2. The Opportunity for New Business Models
  • 3. Preventative Health using Connected Health Devices
  • 4.
  • 5. Up to 262 million Connected Wearables by 2021 Source : Berg Insight
  • 6.
  • 8. Health Engagement is complex…..
  • 9.
  • 10. Insurers need to know their customers well !
  • 11. What does that mean to innovate and explore….
  • 12. …..new business models : • Stepping into the unknown, and taking a risk with the reward in mind • Doing something different, including organisational behaviors • Must embrace ( ” failure “ ) learnings with an open mind • Innovation is an iterative process ( POC , Internal Pilots, Selected groups / clients )
  • 13. How Wearable Technology is impacting Insurance • Personalised and targeted products for Individual customer • Better risk management • Improve customer engagement and interest • Enhanced Management and Insurance float • Lower claims expenses and increase customer loyalty
  • 14. What Insurers should be looking for ? • Partners that understanding Innovation • Disruptors / Innovators that understand the Industry, but most importantly the challenges around Health engagement , sustainable implementation of connected technologies • Mature Start Ups with proven concepts • Those with expertise in connecting the Dots
  • 15. What if it doesn’t work ?
  • 16. Thank YOU, Merci, Gracias, Obrigado, Danke, Kiitos, Tack, Tak joao@digitalsalutem.com @WearablesExpert www.digitalsalutem.com

Editor's Notes

  1. Give recent examples : Zurich Life / Garmin In Ireland Year 1 – up to 4 months cashback Year 2 – up to 2 months cashback
  2. Talk about some of the BARRIERS to Innovation : Mismatch Large Insurers V Start UP. Long Decision Making processes Resistance to Change ( Insurance Industry )
  3. Innovation – not a straightforward process ( specially when several parts are involved and there is complexity to consider ) Disruptors / Innovators – usually innovators understand the `insurance industry BUT not Health, or tech / TECH but not the Industries ( Insurance & Health ). Mature start ups – Proven concepts, less risk to engage and higher probability of project success. Expertise in Connecting the Dots – Kind of links to the second point ) about understand the industries / environmental factors + engagement ( digital ) ( Tech is not Digital )……Digital is not engagement ( needs to be personalized ).
  4. Finding competitive futuristic business models is HIGH VALUE Finding cost effective WAYS to innovate is ESSENTIAL As long as CREDIBILITY + REPUTATION ( which are barriers to innovation by the way ) are INTACT …..there is no loss…..in trying something NEW.