You have studied strategic and general considerations of performance management in your course readings. Performance management is an important contributor to tracking and meeting organizational goals and should be a part of the organization's strategic plan. Ideally, there is a clear link among an organization's mission, vision, goals, strategies, and what is actually done at the departmental or employee level. For this assignment, you will apply these concepts to an organization and write a report in approximately 3–5 pages on the basis of your findings.

1. IO 6401 Module 1 Assignment 3 Performance Management and
Strategic Planning
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You have studied strategic and general considerations of performance
management in your course readings. Performance management is an
important contributor to tracking and meeting organizational goals and
should be a part of the organization's strategic plan. Ideally, there is a
clear link among an organization's mission, vision, goals, strategies, and
what is actually done at the departmental or employee level. For this
assignment, you will apply these concepts to an organization and write a
report in approximately 3–5 pages on the basis of your findings.
Directions:
First, select an organization (i.e., a current or past employer) and
research it using the University online library resources, the Internet, or
both. You may also include information gathered from interviews with
experts from the organization:
· Explain the relationship between the organization's mission and
vision statements and goals and strategies at the corporate level. Include
how the mission, vision, goals, and strategies relate to the division or
department levels.
· Determine whether the organization's strategic plan includes a
performance management component (including employee evaluations,
feedback cycles, or other reference to tracking or documenting
individual or group performance), providing clear examples to support
your conclusion.
· Explain how and why a strategic plan should determine various
choices regarding performance management system design.

2. · Offer at least two suggestions for improvement or development of
the performance management component of the organization's strategic
plan.
Your final product will be in a Microsoft Word document and be
approximately 3–5 pages in length. Utilize at least two scholarly sources
in your research. Your paper should be written in a clear, concise, and
organized manner; demonstrate ethical scholarship in accurate
representation and attribution of sources; and display accurate spelling,
grammar, and punctuation.
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IO 6401 Module 2 Assignment 1 Defining and Measuring Performance
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Clearly defined performance expectations are essential to promoting
productive employee behavior. The right performance expectations
communicate what is expected of individuals at work and lead directly
to contributions toward organizational success. For this assignment,
research a company of your choice and one of its current job
descriptions. You may find the information online or from a credible
source you have access to. Present the following information in your
initial post:
· Brief explanation of the company, including the organizational
mission and goals.
· Summarize the job description, including primary duties.
· Analyze any performance expectations presented in the job
description. If performance expectations are presented, explain whether
they are defined appropriately. If they are not presented, explain how
performance for that position should be defined.

3. · Explain how performance should be measured on the basis of the
stated or suggested definition of performance for the job. Identify the
evidence that justifies your recommendation for the measurement
approach.
Attach a copy of the job description in question to your discussion post.
Your post should directly address each question, providing references
and examples to support your points. You should use at least two
scholarly sources cited in APA format. Comment in a substantive
manner on the posts of at least two classmates. Some points you may
consider as you respond to others include:
· An alternative way to measure performance for the position
· Other ideas for defining or measuring performance
· Additional considerations for defining or measuring performance
given the context
· Personal examples pertaining to the discussion
· Additional research or scholarly sources that add perspective to
the topic
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IO 6401 Module 2 Assignment 2 Measuring Performance
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Gathering performance information is important; however, if it is not
used appropriately, it will not lead to the desired outcome. Managers
need to understand how to gather and use performance information and
be empowered to communicate performance information to employees
in a way that will produce the appropriate outcomes as well as support
organizational goals.
For this assignment, you will analyze the data provided and write a
report in approximately 4–5 pages based on your findings.

4. Scenario:
BANKS Industries, a client of yours, is attempting to train managers to
use performance information effectively. It has implemented a system
where both the immediate supervisor and the department head are
evaluating employees using a graphic rating scale. The employees being
evaluated are all call center representatives for a help desk that handles
problems with its personal computing devices product line. You have
had an opportunity to review its job descriptions and performance
evaluation document.
A group of twenty call center representatives has already been evaluated.
The evaluation uses a graphic rating scale that results in an average
score per employee. The graphic rating scale is weighted as follows:
· Needs Improvement = 1
· Meets Expectations = 2
· Exceeds Expectations = 3
A score of 2–2.49 is considered acceptable. Anything over 2.5 exceeds
expectations. Scores under 2 indicate a need for improvement in at least
one area. BANKS Industries has decided that for call center
representatives, the evaluations will be conducted by both the call center
manager and the district manager. Both managers are present and walk
the floor on a regular basis, and both are reasonably familiar with the
employees. The call center manager reports to the district manager.
After looking at the ratings from this round of evaluations, management
is concerned that there may be some inter-rater reliability issues. It looks
like the two managers do not always agree on ratings for these
employees. Here is a comparison of the average scores:
Employee Name
Call Center Manager
District Manager
Alfrey, Lisa
2
2.2
Armstead, Catherine
1.8
2.3

5. Bartlett, Kelly
2.2
2.7
Cannon, Violet
2.7
2.5
Cantley, Candice
1.2
1.3
Cost, Tonja
1.8
2.5
Gomez, Andrea
2.6
2.3
Hahn, Frida
2.6
2.8
Hasselhoff, David
3
3
Holman, Patricia
1.9
2.3
Karter, Kim
1.9
2.3
Peraza, Teresa
1.6
2
Reynolds, Burt
2
1.8
Royals, Dillon
2.3

6. 2.6
Schull, Leonard
1.4
1.8
Scriber, Jacqueline
3
2.4
Smith, Bert
2.3
1.9
Stenberg, Madison
2.4
3
Wellington, Dawn
2.8
2.4
Wydra, Cindy
2.8
2.5
The client is not sure whether this is an effective approach to evaluating
performance. You have been contacted to consult with this client and
assist in identifying issues and training managers to better use the
appraisal instrument.
Directions:
In 4–5 pages:
· Define and discuss a graphic rating scale as an appraisal
instrument.
· Conduct a statistical analysis of the two sets of data using a t-test
in Microsoft Excel to determine whether the differences in ratings are
statistically significant (include your computations).
· Explain the results of your t-test, including a table/graphic
representation and the implications of your results.
· Assess the appraisal instrument and make at least two
recommendations for improvement.

7. · Identify training topics for management to ensure better inter-rater
reliability in the future. Include a justification.
Your final product will be a Microsoft Word document of approximately
4–5 pages in length and utilize at least three scholarly sources in your
research. Your paper should be written in a clear, concise, and organized
manner; demonstrate ethical scholarship in accurate representation and
attribution of sources; and display accurate spelling, grammar, and
punctuation. Microsoft Excel computations of the t-test should also be
submitted.
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IO 6401 Module 3 Assignment 2 Presentation—Establishing a
Performance Management Strategy
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Directions:
Part A: Develop a letter for the organizational leaders. In 1–2 pages:
· Explain the importance of managing employee performance.
· On the basis of a review of company information, describe how
your consulting services will assist the company in addressing its
organizational problems.
· On the basis of research and theory, mention current
organizational practices of performance management as well as apparent
issues.
Write using a formal tone in consideration of your audience, the
organizational leaders. The letter should follow formal business format
standards. Business letter templates are available from
http://office.microsoft.com/en-us/templates. To cite the scholarly
sources you use to present research and theory, use parenthetical

8. citations in the body of the letter and then include your list of references
on a page following the letter.
Part B: Presentation
You have been selected to assist the organization with its performance
concerns. Create and narrate (using an audio component, such as a
voiceover or a recording) a presentation to organizational stakeholders,
addressing the following points in 10–15 minutes:
· Explain the link between organizational goals and strategic
planning and the potential impact a performance management system
may have on employee performance and attitude.
· Determine the organizational advantages of implementing a
performance management system and the potential disadvantages to not
implementing a performance management system for BANKS
Industries.
· Compare and contrast the company's current critical incident
technique with the use of a graphic rating scale.
· Recommend guidelines for providing feedback to employees
during the performance management process.
Your final product will be a 10- to 15-minute presentation (using
Microsoft PowerPoint Show, Prezi, PowToon, or other presentation
software and including audio). Utilize at least four scholarly sources in
your research (including a 1- to 2-page letter in Microsoft Word). Your
presentation should be written in a clear, concise, and organized manner;
demonstrate ethical scholarship in accurate representation and attribution
of sources in APA format; and display accurate spelling, grammar, and
punctuation.
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IO 6401 Module 4 Assignment 2 Importance of Feedback Presentation
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9. Designing a performance management system is only part of the
process. The next step is implementation. Communication is an essential
step in this process as without feedback, employees and managers are
unable to take action on any of the information resulting from a
performance appraisal. Feedback must be provided in a timely,
appropriate manner in order to be effective and productive. For this
assignment, you are to design a communication training presentation of
approximately 15 minutes for managers at a client organization. You
will educate managers on the importance of quality feedback.
Directions:
· Discuss the importance of communication in the performance
appraisal process.
· Describe two examples of poor communication as it relates to the
appraisal process (written or multimedia).
· Describe two examples of quality communication as it relates to
the appraisal process (written or multimedia).
· Recommend at least five communication strategies for the
feedback process. Describe and provide examples of how to apply each.
Your final product will be a 10- to 15-minute presentation (using
Microsoft PowerPoint Show, Prezi, PowToon, or other presentation
software and including audio). Utilize at least two scholarly sources in
your research. Your presentation should be written in a clear, concise,
and organized manner; demonstrate ethical scholarship in accurate
representation and attribution of sources; and display accurate spelling,
grammar, and punctuation.
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