Invloed van AI op bedrijfsprocessen in de retail
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Welke invloed heeft artificial intelligence op technologieën en bedrijfsprocessen in Retail? (Dutch language only). Presentatie combineert krantenkoppen met filmpjes van Youtube om duidelijk te maken dat AI een grote invloed op retail en retailprocessen zal hebben.
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'In 2020 maatwerk verwacht van retailer'
In de presentatie wordt ingegaan op de aanbevelingen van de werkgroep "Selection" van het onderzoeksprogramma Shopping 2020. Meer specifiek op wat retailers nu al zouden moeten doen om de steeds kritisch wordende klant te helpen bij het selecteren van producten en diensten. Bij het maken van een keuze voor een bepaald product of dienst worden gepersonaliseerde, relevante en accurate informatie en slimme hulpmiddelen zoals interactieve spiegels en klantherkenning steeds meer de norm. In de presentatie wordt ook ingegaan op hulpmiddelen voor retailers zoals kernvragen, handvaten, best practices, technologieen en boodschappenlijstjes.
Over de spreker:
Jerry heeft langjarige consulting ervaring met retail en wholesale bedrijven over de hele wereld. Voor IBM Benelux is Jerry de SME die betrokken wordt als het gaat om complexe vraagstukken die verband houden met bijvoorbeeld de planning en implementatie van omnichannel initiatieven, het opstellen van roadmaps en het identificeren van relevante retail trends. Smarter Commerce is het IBM initiatief dat een aantal oplossingen rondom naadloze omnichannel combineert en waar Jerry uiteraard ook bij betrokken is. Jerry studeerde rechten aan de Universiteit van Utrecht en behaalde zijn MBA aan Nyenrode Universiteit.
Trends and Topic at NRF 2014´s Big Show
My review of the Big Trends and Issues as observed during NRF 2014 in New York with examples and reports added in
2020: How consumers will select and what retailers need to do
This document discusses selection as the second step in the customer journey, focusing on combining digital experiences and physical stores for selection activities of customers towards 2020. It identifies key questions for customer journeys from a selection perspective and discusses requirements from a selection perspective, focusing on providing a differentiated experience through customer knowledge. It uses examples to show how different retailers are currently addressing selection through approaches like personalized recommendations, convenient selection tools, and social experiences. The document emphasizes the importance of preparing for selection in 2020 by focusing on the customer experience.
Retail Omnichannel Vision
This short deck was presented at #onlinetuesday in Felix Mertis Amsterdam on 13 November 2013. It talks about the need to develop an omnichannel vision for retailers. Not just the front-end part, but also the fulfilment and the business model behind it. Not forgetting the "attitude" of the staff.
2013: As-is Selection Best practices
Shopping2020 interim report that outlines some of the current omnichannel best practices around Selection for consumers
Smarter Customer Analytics - Customer DNA
This document summarizes a case study of how a major US retailer used customer analytics to optimize their marketing budget. It involved (1) building a data-driven customer profile, (2) applying customer insights to optimize spending across channels, regions, and customers. Advanced customer clustering analyzed over 30 variables to segment customers into 12 highly differentiated groups with tailored marketing strategies, such as a "Brand Fanatics" group that represented 9% of customers but 30% of revenue.
120419 transform or die ibm breakout session 1 wgoir
IBM presentation on retail conference What´s Going on in retailing 2012 WGOIR at Nieuwegein on 19 April 2012. Includes trends and how to respond to this
Whats going on in retailing - IBM - Rob Garf - Plenary session final
The document discusses how today's consumers are smarter and more technology-savvy. It notes that 662 million people are active on Facebook, 95 million tweets are sent daily, and 5 billion mobile phone connections exist globally. The document then summarizes research by IBM on the profile of smarter consumers, noting that they are more instrumented, interconnected, and intelligent. It provides data on how Dutch consumers compare to European peers in their use of technology and their influences, attitudes, and expectations around shopping and retailers. The key expectations are for retailers to know customers, serve them with convenience and personalization, listen to their voices including via social media, and empower them.
Innovative solutions to respond better to the smarter consumer
Smarter consumers are changing the retail industry by being instrumented, interconnected, and intelligent. They have instant access to information, use multiple technologies to interact with others, and use cross-channel retail in every stage of buying. Smarter retailers must attract and retain customers through seamless cross-channel experiences, use available data through business intelligence, and drive operational excellence through efficiencies and standardization. This will allow them to serve smarter consumers and improve sales and profitability.
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Empowered customers are changing the rules #ibmbcnl
Empowered customers are changing the rules #ibmbcnl
2020: How consumers will select and what retailers need to do
2020: How consumers will select and what retailers need to do
120419 transform or die ibm breakout session 1 wgoir
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Whats going on in Retailing - IBM - Het nieuwe werken in retail - final
Whats going on in Retailing - IBM - Het nieuwe werken in retail - final
Whats going on in retailing - IBM - Rob Garf - Plenary session final
Whats going on in retailing - IBM - Rob Garf - Plenary session final
Whats going on in retailing - IBM - Betere beslissingen met business analytic...
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Innovative solutions to respond better to the smarter consumer
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https://www.onlineretailtoday.com/frs/26905197/secrets-of-a-successful-sale--optimizing-your-checkout-process
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡
Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue. But payments are just one part of a chain. What’s the next touch point? How do you use the data sitting behind a payment to find the next loyal customer?
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Charles McClure | Retail Scavenger Hunt |
A presentation of Angelos Cd's and more. This show an EP, LP and the items that the record store carries.
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Invloed van AI op bedrijfsprocessen in de retail
- 1. | I B M C O N F I D E N T I A L Welke invloed heeft artificial intelligence op technologieën en bedrijfsprocessen? Breukelen, 6 November 2018
- 2. | I B M C O N F I D E N T I A L Jerry J. Stam IBM Global Business Services Focus: Omnichannel Innovation
- 3. | I B M C O N F I D E N T I A L3 Together with our clients and partners we're using innovative technologies like AI and Cloud to pursue world changing progress
- 4. | I B M C O N F I D E N T I A L4https://www.forbes.com/sites/jasonbloomberg/2018/03/22/ibm-bets-company-on-exponential-innovation-in-ai-blockchain-and-quantum-computing/#4eaa75d43ea2
- 5. | I B M C O N F I D E N T I A L5
- 6. | I B M C O N F I D E N T I A L6 https://www.engadget.com/2018/11/05/volkswagen-quantum-computer-traffic-management/
- 7. | I B M C O N F I D E N T I A L7
- 8. | I B M C O N F I D E N T I A L8 https://www.youtube.com/watch?v=xRamODPdU1U
- 9. | I B M C O N F I D E N T I A L9 https://www.youtube.com/watch?v=iLmM403V0YM
- 10. | I B M C O N F I D E N T I A L10 https://www.youtube.com/watch?v=N2So4WfY0x
- 12. | I B M C O N F I D E N T I A L https://www.youtube.com/watch?v=ISPAGdasmb4
- 13. | I B M C O N F I D E N T I A L13 https://www.youtube.com/watch?v=gor0DE7bjqQ
- 14. | I B M C O N F I D E N T I A L Welke invloed heeft artificial intelligence op technologieën en bedrijfsprocessen in retail?
- 16. 16
- 17. | I B M C O N F I D E N T I A L17 https://www.forbes.com/sites/pamdanziger/2018/10/22/walmart-doubles-down-on-its-transformation-into-a-technology-company/#27c7a805404c https://www.youtube.com/watch?v=eTu0dMNcDHo
- 19. Future Retail Disruption 2018/19 19 GLOBAL STEIP REPORT – Planet Retail RNG 2018
- 20. | I B M C O N F I D E N T I A L20 Welke invloed heeft artificial intelligence op technologieën en bedrijfsprocessen? Fast Profound Big impact
- 21. | I B M C O N F I D E N T I A L Thank you! JERRY.STAM@NL.IBM.COM linkedin.com/in/jerrystam/ @blue_retail_nl