2. thebrooklynexpress.com The Brooklyn Express 202.888.5035/646.844.4357
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Proposal for Virtual Assistant Services
My name is Lauren Ashley. I am the Conductor on The Brooklyn Express. With over 10+
years of experience, we are a small business consulting firm, who has worked in various
capacities such as virtual/personal/executive assistance, as well as customer
service/consumer relations, data entry, professional organizing, marketing, graphic
design and event and meeting planning/management. The Brooklyn Express was started
in 2007 to connect young professionals and small/local/start-up businesses with vital
support and new ideas as well as fresh outlooks for our busy, ever expanding world.
We believe in the 3 Cs: Community, Communication & Commitment.
We are all about creating a sense of COMMUNITY to your growing customer base, your
growing business and your personal growth.
We have completely open lines of COMMUNICATION at all times! Always polite,
courteous, direct and honest.
We are COMMITED to the success of your company, your customers and you.
The Brooklyn Express provides a personal 1st
Class seat (experience) with a smooth
ride to reaching you and your company’s goals. You will work personally with us to
customize a plan that works with your needs, your wants and most importantly your
budget.
The Brooklyn Express started as an administrative support based firm for small, local
businesses in Brooklyn, NY, during my freshman year of college. Armed with
administrative skills, my MAC and my Nextel Blackberry, I went to work, but found it was
hard for young professionals to get ahead. As my professional network grew, so did the
expectations of what I needed to offer my clients. That is where the network of working
with young professionals in various technical and creative fields came in.
We offer professional administrative and network support to businesses and individuals.
We provide support by utilizing technology and working from our own fully equipped
offices as well as working with a host of talented young professionals. All work is
completed using the various cloud technology and communication networks, affording
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you the time and space to grow and focus on your business needs. Our Professionals
are some of the best and brightest in their fields. They have studied at some of the
Nations Top Universities such as University of Maryland, MICA, New York University and
Howard University whose majors include Business, Art, Education and Law just to name
a few. They belong to some of the top Professional and Collegiate Associations with a
vast network in a wide variety of industries and backgrounds. Our professionals are
talented, hardworking and multifaceted who go above and beyond the call of duty.
We are a small close, knit group of 2 PVAs & 2 Graphic & Web
Designer/Photographer with a huge network of professionals to assist you with
anything you need or want. We have offices in Maryland (DMV/Baltimore) & New
York.
This proposal is written with the goal of offering Virtual Assistant services for
your company as well as growing your professional network. We work with our
clients using collaborative methods to ensure long-term partnerships, as well as
guarantee complete satisfaction for you, our client. This proposal will also outline
every aspect of the transition from the benefits you will receive to the detailed
description of how the work will be performed.
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Benefits of hiring a Virtual Assistant
There are many benefits to outsourcing the administrative duties for your company and
some of these are summarized below.
Cost Effectiveness: You only pay for productive time and materials used on your work.
As we are not an employee of your company, you do not need to pay National Insurance
contributions, pension plans, holiday or sick pay. Our rates are very reasonable for the
services provided and can be less than half the cost of employing a full time Personal
Assistant. You can safe anywhere between 25%-35% in Administrative salary by
switching to our service.
Full-Time
Employee
Personal Virtual
Assistant
Hourly Rate $12.00/hr. $20.00/hr.
+Benefits $10,000/yr. $0/yr.
+Overhead $12,800/yr. $1,000/yr.
+Sick/Holiday Pay $4,500/yr. $0/yr.
+Supplies/Office Space $2,000/yr. $0/yr.
=Actual Hourly Rate $26.09 $21.81
Hours Per Year 2,080 550
=Actual Annual Cost $54,260 $12,000
*Chart based on 2015 figures; depending on service and packages, Cost may vary*
Professional Partner (Community): By working in partnership with you, we take the time
to get to know your working style, needs and business. We also offer honest advice and
feedback allowing you to use your Virtual Assistant to brainstorm ideas and strategies.
Reliability (Commitment): By working in partnership with you, we establish trust leaving
you safe in the knowledge that a professional is handling your work with the utmost
care and details.
Flexibility: We offer solutions for all types of your needs whether you need work
completing on a daily, weekly or monthly basis, to helping with any ad hoc and specific
projects you may have.
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Back Up Support: Because we tailor our services to meet individual requirements, we
are able to work alongside existing staff to undertake work when they are overstretched
or on holiday.
Free up your Valuable Time: By outsourcing your tasks to your Virtual Personal Assistant,
you can concentrate on important things like growing your business, achieving work /
life balance, networking and more.
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Services Available
The following services are available from your experienced Virtual Assistant:
Virtual/Administrative Assistant Wordpress/Blog Management
Data Entry/Management Photography*
Customer Service Support Email Management
Social Media Management Desktop Publishing
Bookkeeping/Accounting Document Creation/Management
Payroll Management Professional Organizer
Graphic Design* Brand Management
Adobe Creative Suites E-commerce Support
Lifestyle Management Logistics
Personal Assistant Calendar Management
Event Planning/Management* Travel Arrangements*
Mailchimp/Email Marketing
Please note, if your requirements are not listed, please ask. We have a long list
of Services we provide, no job is too big or too small. *Additional Cost for these
services.
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Completing Tasks
Because the Personal Assistant duties are of a part time nature, your company is a
prime candidate for services provided by a Personal Virtual Assistant.
How is this possible?
With today’s technology your VA is able to access your most of your systems remotely,
as we can also access any data bases.
Our professionals will work from their own fully equipped office and be there at the end
of the telephone or computer so it will be just like working in the same building as you.
Work Schedule
All work will be completed on a timely basis. As a subcontractor, it is our mission to
ensure that our clients are satisfied with the quality of the work and the timeframe in
which it is completed. All daily work will be finished by the end of the workday.
As we operate normal office hours, your Virtual Assistant is usually at their desk
throughout the day. All telephone calls are answered where possible and messages
returned promptly. Email messages are checked regularly and action taken where
necessary. We inform all clients of any scheduled time out of the office with plenty of
notice to ensure that there is as little disruption caused as possible.
Our standard office hours are Monday to Friday, 8am – 5pm. As detailed earlier,
everything will be done to ensure that all work requested to do for your company will be
accomplished on a daily basis where possible. We do have On Call hours available. We
ask that you give 24 to 48 hour notice for ON CALL status.
We also like to do monthly review calls in order to reassess your needs for the month
going forward and also make sure we are meeting all your needs. We want to do all we
can to make sure you are getting everything you need to grow and reach your full
potential whether it be professional or personal. We Aim To Please!
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Standards
In order to provide a professional service, we have some standards that we ask all our
clients to maintain. These include:
• Giving a clear outline of all works to be undertaken
• Keep clear lines of communication open and advise your VA if the scope changes
• Set realistic deadlines
• Be polite and courteous at all time
• Please pay on time
Accountability
In an effort to provide an effective way to ensure that we are invoicing clients for the
actual time worked, we make use of software available which keeps track of the time
worked. The program runs like a stop watch and can start and stop the timer as the
need arises. We round to the nearest 15 minute.
Charges
As we offer a wide range of services, rates are agreed on an individual basis. Please
contact us to discuss your requirements, budget and expectation.
Additional Charges
All expenses incurred as a result of completing work for you will be invoiced
separately. This can include, but not limited to telephone calls, stationery and
postage and travel costs.
Sharing Your Hours
You can share your hours with your colleagues, team, even your family members. We love
getting everyone involved in the process and helping to make everyone’s life a little easier
so you all can focus on growing together. If you need your team to focus on more important
task, we are there to step in and help. Even help your spouse in planning and executing a
fabulous family dinner! We have you covered!
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Summary
With today’s advanced technology, the duties of the Personal Assistant can be
accomplished by a Virtual Assistant, creating a substantial savings for your experience.
Given the scope and complexity of the work being completed for your company, we
believe that using the services of a Virtual Assistant & Professional Network and
delegating your task list will be very effective for you as it frees up your valuable time
enabling you to focus on what you do best.
If you would like to arrange a telephone call or Skype video chat to discuss this proposal
in more detail, we are more than happy to do this in order to ensure that you fully
understand how outsourcing your administrative & professional tasks can save you time
& money.
Should you have any questions or concerns relating to this proposal, please do not
hesitate to contact us at either 202.888.5035/646.844.4357 or email
thebrooklynexpress93@gmail.com. We are ALWAYS HAPPY to assist! ALL ABOARD!!!
Lauren Ashley
Conductor of The Brooklyn Express
Office: 202.888.5035/646.844.4357
Cell: 917.348.2963
Email: thebrooklynexpress93@gmail.com
Website: http://thebrooklynexpress.com
