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TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS
INTRO TO DIGITAL MARKETING
WEWORK LABS - INTRO TO DIGITAL MARKETING
AGENDA
‣ Intro + Framework
‣ Deep Dive
‣ Q&A
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
JONCHANG.CO/CONTENT
Social Media Marketing and Analytics
TWITTER / INSTAGRAM: 

@CHANGAHROO
LINKEDIN: 

IN/JONCHANGNY
INSTAGRAM: 

@LUCYANDTHEBALL
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WHAT IS DIGITAL MARKETING?
 ¯_(ツ)_/¯
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO source: Socialnomics 2017
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
TIME
MARKETING
NEEDS
1st Growth Hire
Head of Marketing
CMO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
HIGH PROSPECT QUALITY
How well does this user know my brand?
HIGH CONVERSION PROBABILITY
How likely is this user to convert?
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
Retargeting
Conversion Probability
Prospect
Quality
Display
Email
Search
Social Media
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
DISCOVERY SEARCH
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
DISCOVERY SEARCH
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
Search
First Touch
YourSite.com
Discovery
Retargeting
Last Touch
Purchase
AWARENESS CONSIDERATION EVALUATION
Nurture
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
SEARCH
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
SEO IS ORGANIC
SEM IS PAID
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEBSITE
NEWS
IMAGES
WIKIPEDIA
SOCIAL
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
LOCATION
REVIEWS
LISTS
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
CONTENT
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
SOCIAL
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
ORGANIC PAID
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
Keys to 

user success!
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
Empower your
employees
#IamIntel
Internal training:
‣ Social Practitioner program
‣ Digital influencers
‣ Information Security
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
65,000
130,000
195,000
260,000
JAN MARCH MAY JULY AUGUST SEPT
40M+ TRAVEL CONVERSATIONS
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
EMAIL +
ENGAGEMENT
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
LEAD GEN
PROMOTIONAL
CAN BE PERSONALIZED
GREAT FOR E-COMMERCE OR SALES-DRIVEN
COMPANY
NEWSLETTERS
BRANDED
LESS PERSONALIZED
PREDICTABLE CADENCE
GREAT FOR CONTENT-FOCUSED BUSINESSES
CONTENT
SIMILAR TO NEWSLETTERS, GREAT FOR
SHOWCASING CONTENT. NOT MEANT FOR
SELLING, GREAT FOR TOP-OF-FUNNEL
TRANSACTIONAL
TRIGGERED BY ACTION/INACTION
USED FOR WELCOME, THANK YOU,
CONFIRMATION
SOURCE: BRIANNA PLAZA
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
A
NOTE
ON
BRANDING
SOURCE: BRIANNA PLAZA
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
NEWS
LETTERS
SOURCE: BRIANNA PLAZA
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
LEAD GEN
SOURCE: BRIANNA PLAZA
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
CONT-ENT
SOURCE: BRIANNA PLAZA
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
TRANS-
ACTIONAL
SOURCE: BRIANNA PLAZA
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
Types of drip campaigns:
‣ On-boarding - used to welcomes someone to a brand
‣ Alumni off-boarding
‣ Reengagement - used to engage cold emails
‣ Life cycle - used to keep current/past customers engaged
‣ Activation - used to activate a custom group of users
What is a Drip Campaign?
A triggered series of emails that are sent to users on a pre-determined schedule.
Pro tips:
‣Don’t wait to onboard
‣Don’t want too long
between emails
‣Exclude reengagement
group from regular emails
‣Check on other companies
SOURCE: BRIANNA PLAZA
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO SOURCE: BRIANNA PLAZA
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
‣ We ran an acquisition campaign to bring in new users
‣ Great Success! 9,700 new users! And ~14,000 applicants total.
‣ Now….how can we engage them and convert them into leads?
The Setup & Game Plan
SOURCE: BRIANNA PLAZA
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO SOURCE: BRIANNA PLAZA
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
• Coding Courses
• Business Courses
• Design Courses
SOURCE: BRIANNA PLAZA
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO SOURCE: BRIANNA PLAZA
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
ANALYTICS
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO https://youtu.be/Eh00PoR76NY?t=4m35s
WEWORK LABS - INTRO TO DIGITAL MARKETING
TWITTER / INSTAGRAM: @CHANGAHROO
CONTENT = KING
DISTRIBUTION = QUEEN
CONTENT + DISTRIBUTION = CONTEXT
Q&A

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Introduction to Digital Marketing @ WeWork Labs

  • 1. TWITTER / INSTAGRAM: @CHANGAHROO WEWORK LABS INTRO TO DIGITAL MARKETING
  • 2. WEWORK LABS - INTRO TO DIGITAL MARKETING AGENDA ‣ Intro + Framework ‣ Deep Dive ‣ Q&A TWITTER / INSTAGRAM: @CHANGAHROO
  • 3. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO JONCHANG.CO/CONTENT
  • 4. Social Media Marketing and Analytics TWITTER / INSTAGRAM: 
 @CHANGAHROO LINKEDIN: 
 IN/JONCHANGNY INSTAGRAM: 
 @LUCYANDTHEBALL
  • 5. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO WHAT IS DIGITAL MARKETING?  ¯_(ツ)_/¯
  • 6. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO source: Socialnomics 2017
  • 7. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 8. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO TIME MARKETING NEEDS 1st Growth Hire Head of Marketing CMO
  • 9. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO HIGH PROSPECT QUALITY How well does this user know my brand? HIGH CONVERSION PROBABILITY How likely is this user to convert?
  • 10. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO Retargeting Conversion Probability Prospect Quality Display Email Search Social Media
  • 11. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO DISCOVERY SEARCH
  • 12. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO DISCOVERY SEARCH
  • 13. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 14. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 15. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 16. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO Search First Touch YourSite.com Discovery Retargeting Last Touch Purchase AWARENESS CONSIDERATION EVALUATION Nurture
  • 17. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO SEARCH
  • 18.
  • 19. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO SEO IS ORGANIC SEM IS PAID
  • 20. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 21. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO WEBSITE NEWS IMAGES WIKIPEDIA SOCIAL
  • 22. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO LOCATION REVIEWS LISTS
  • 23. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO CONTENT
  • 24. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 25. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 26. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 27. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 28. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 29. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO SOCIAL
  • 30. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO ORGANIC PAID
  • 31. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 32. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 33. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 34. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO Keys to 
 user success!
  • 35. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO Empower your employees #IamIntel Internal training: ‣ Social Practitioner program ‣ Digital influencers ‣ Information Security
  • 36. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO 65,000 130,000 195,000 260,000 JAN MARCH MAY JULY AUGUST SEPT 40M+ TRAVEL CONVERSATIONS
  • 37. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 38. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 39. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 40. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO EMAIL + ENGAGEMENT
  • 41. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO LEAD GEN PROMOTIONAL CAN BE PERSONALIZED GREAT FOR E-COMMERCE OR SALES-DRIVEN COMPANY NEWSLETTERS BRANDED LESS PERSONALIZED PREDICTABLE CADENCE GREAT FOR CONTENT-FOCUSED BUSINESSES CONTENT SIMILAR TO NEWSLETTERS, GREAT FOR SHOWCASING CONTENT. NOT MEANT FOR SELLING, GREAT FOR TOP-OF-FUNNEL TRANSACTIONAL TRIGGERED BY ACTION/INACTION USED FOR WELCOME, THANK YOU, CONFIRMATION SOURCE: BRIANNA PLAZA
  • 42. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO A NOTE ON BRANDING SOURCE: BRIANNA PLAZA
  • 43. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO NEWS LETTERS SOURCE: BRIANNA PLAZA
  • 44. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO LEAD GEN SOURCE: BRIANNA PLAZA
  • 45. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO CONT-ENT SOURCE: BRIANNA PLAZA
  • 46. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO TRANS- ACTIONAL SOURCE: BRIANNA PLAZA
  • 47. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO Types of drip campaigns: ‣ On-boarding - used to welcomes someone to a brand ‣ Alumni off-boarding ‣ Reengagement - used to engage cold emails ‣ Life cycle - used to keep current/past customers engaged ‣ Activation - used to activate a custom group of users What is a Drip Campaign? A triggered series of emails that are sent to users on a pre-determined schedule. Pro tips: ‣Don’t wait to onboard ‣Don’t want too long between emails ‣Exclude reengagement group from regular emails ‣Check on other companies SOURCE: BRIANNA PLAZA
  • 48. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO SOURCE: BRIANNA PLAZA
  • 49. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO ‣ We ran an acquisition campaign to bring in new users ‣ Great Success! 9,700 new users! And ~14,000 applicants total. ‣ Now….how can we engage them and convert them into leads? The Setup & Game Plan SOURCE: BRIANNA PLAZA
  • 50. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO SOURCE: BRIANNA PLAZA
  • 51. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO • Coding Courses • Business Courses • Design Courses SOURCE: BRIANNA PLAZA
  • 52. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO SOURCE: BRIANNA PLAZA
  • 53. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO ANALYTICS
  • 54. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO
  • 55. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO https://youtu.be/Eh00PoR76NY?t=4m35s
  • 56. WEWORK LABS - INTRO TO DIGITAL MARKETING TWITTER / INSTAGRAM: @CHANGAHROO CONTENT = KING DISTRIBUTION = QUEEN CONTENT + DISTRIBUTION = CONTEXT
  • 57. Q&A