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MEETUPS AT WEWORK MARKETING PLAN
JON CHANG
The purpose of this presentation is to guide conversations about marketing for the business
unit Meetups at WeWork. It’s divided into three main sections:
● Foundation & framework
● Roadmap
● Example campaign and activation
2
OVERVIEW
25,000 Meetups at WeWork in 2018
BRAND ACQUISITION* RETENTION
Engagement with Meetups
at WeWork (digital and
physical)
Organizers provide
explicit actions to show
interest in Meetups at
WeWork
Continuous use of
Meetups at WeWork
Notable PR moments
Social AMAs
Peer-to-peer
Engaging content
Email drips
Partnerships
Events
Community management
Lifecycle emails
Peer-to-peer
3
MARKETING BUCKETS
TACTICS
KEY RESULTS
OBJECTIVE
WHAT: OBJECTIVES AND KEY RESULTS
*Plan doesn’t include paid marketing or advertising
PROBLEM STATEMENT
Achieve short-term user growth while also preparing for long-term, scalable growth.
SOLUTION STATEMENT
Champion a core group of Meetup organizers as the centerpiece of a long-term marketing plan, which
builds them into thought leaders, makes WeW0rk locations a physical resources hub, and provides
collaboration opportunities with other organizers.
● Activate the core group in 2018
● Provide opportunities for them to extend the community in 2019
4
WHAT: OBJECTIVES AND KEY RESULTS
To most effectively market Meetups at WeWork, the foundational audience segments will all include
Meetup type, location, size, time, and season. Layered on top of those segments are
characteristics indicating best match for WeWork facilities and amenities.
• Small-sized Meetups
• Meets outside of peak WeWork member
hours
• Organizers need and understand main
values of Meetups at WeWork
5
Immediate, regular application Special, infrequent occasions
• Pop ups
• Trainings
• Rain sites
WHO: AUDIENCES
Arts & Culture
Book Clubs
Career & Business
Community & Environment
Education & Learning
Fashion & Beauty
Games
Health & Wellbeing
Hobbies & Crafts
LGBT
Language & Ethnic Identity
Lifestyle
Cars & Motorcycles
Dancing
Fitness
Food & Drink
Movies & Film
Music
Outdoors & Adventure
Pets & Animals
Socializing
Sports & Recreation
6
WHO: AUDIENCES
Movements & Politics
New Age & Spirituality
Paranormal
Parents & Family
Photography
Religion & Beliefs
Sci-Fi & Fantasy
Singles
Support
Tech
Writing
Immediate, regular application Special, infrequent occasions
Do more of what matters to you
GROW YOUR PASSIONS TO GROW OTHERS’ PASSIONS
ORGANIZER COMMUNITY FACILITIES & AMENITIES LEVEL UP
Collaborative
Engaging
Reliable
Comprehensive
Stewardship
Inspiring
Organizers like you, all in
“one place”
Never again worry about
amenities
Be a steward of yourself,
your Meetup, and the
entire Meetup community
Largest community of
organizers
WeWork award-winning
facilities
Digital and physical
opportunities to grow
7
PILLARS
POSITIONING
ATTRIBUTES
BRAND BIG IDEA
PROOF POINTS
PRODUCT BIG IDEA
WHY: BRAND MESSAGING
1. AWARENESS
They know Meetups are hosted at WeWork
2. CONSIDERATION
They understand why it’s valuable
3. EVALUATION
They get a taste of the experience
4. CONVERSION
They get the full experience
5. RETENTION
They do it again, love it, and advocate
8
HOW: USER JOURNEY OVERVIEW
1.
2.
3.
4.
5.
LOYALTY
INITIAL CONVERSION
Much like dating, converting organizers requires
multiple dates (outer loop) and eventually being
in a relationship (inner loop).
EVALUATION
“I’ve experienced
Meetups at
WeWork”
AWARENESS
“I know Meetups are
hosted at WeWork”
RETENTION
“Hosting my
Meetup at WeWork
is the best.”
CONVERSION
“I’ve organized a
Meetup at a
WeWork”
CONSIDERATION
“I understand the
values of Meetups at
WeWork”
Attend a Meetup at
WeWork
Messaging to
current lists of
Meetup organizers
Private Slack groupBooking productEducational drips
Trainings (live and
recorded)
Press coverage of
notable
partnerships and
events
Meetup tag on
Creators
Onboarding
marketing flow
Meetup content on
Creators
HOW: USER JOURNEY APPLICATION
9
DECEMBER
Meetup Mashup
Prepare for 2019 paid promotion
Assess need for key hires
2019 TBD
WHEN: 2018 ROADMAP TO 25,000
JULY
Launch training portal on subdomain
Foundational user research
Build marketing onboarding flows
SEPTEMBER
US Beta Summits
Start weekly AMAs
Introduce YouTube and Slideshare
NOVEMBER
Holiday fare/fair
Build Slack Bots
Build email automation
AUGUST
Beta Slack Channel
Meetup tag on Creators
Announce key partnerships
OCTOBER
International Summits
Holiday organizing training
Full Slack Channel launch
10
Champion a core group of Meetup organizers as the centerpiece of a long-term marketing plan, which
builds them into thought leaders, makes WeW0rk locations a physical resources hub, and provides
collaboration opportunities with other organizers.
CORE COMPONENTS
● Meetups at WeWork regional one day summits for organizers
● Creators, AMA, and Slack thought leadership opportunities
● Digital and physical “hubs” for organizers (subdomain portal and physical locations)
11
HOW: EXAMPLE CAMPAIGN
● Activate the necessary amount of organizers to achieve 25,000 Meetups at WeWork in 2018 by
hosting events at WeWork locations for them and offering hand-held experiencecs, then cultivate a
core group of enthused and engaged organizers to create and be the “face” of Meetups at WeWork,
including thought leadership content about their disciplines posted onto Creators, training materials,
and live AMAs.
● That core group will be invited to a “beta” Slack Channel for Meetups at WeWork, which will be the
initial planning hub for a Meetup organizers one day summit. The summit will also generate recorded
content and press opportunities.
● The content will be livestreamed at the summit, which will generate additional global leads for
organizers who want to organize at a WeWork.
● The main repository for this content will be a wework.meetup.com subdomain
12
HOW: EXAMPLE CAMPAIGN
13
HOW: EXAMPLE CAMPAIGN
Example of a lead gen
email drip
THANK YOU
JON CHANG

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Interviewing at Meetups at WeWork [2018]

  • 1. MEETUPS AT WEWORK MARKETING PLAN JON CHANG
  • 2. The purpose of this presentation is to guide conversations about marketing for the business unit Meetups at WeWork. It’s divided into three main sections: ● Foundation & framework ● Roadmap ● Example campaign and activation 2 OVERVIEW
  • 3. 25,000 Meetups at WeWork in 2018 BRAND ACQUISITION* RETENTION Engagement with Meetups at WeWork (digital and physical) Organizers provide explicit actions to show interest in Meetups at WeWork Continuous use of Meetups at WeWork Notable PR moments Social AMAs Peer-to-peer Engaging content Email drips Partnerships Events Community management Lifecycle emails Peer-to-peer 3 MARKETING BUCKETS TACTICS KEY RESULTS OBJECTIVE WHAT: OBJECTIVES AND KEY RESULTS *Plan doesn’t include paid marketing or advertising
  • 4. PROBLEM STATEMENT Achieve short-term user growth while also preparing for long-term, scalable growth. SOLUTION STATEMENT Champion a core group of Meetup organizers as the centerpiece of a long-term marketing plan, which builds them into thought leaders, makes WeW0rk locations a physical resources hub, and provides collaboration opportunities with other organizers. ● Activate the core group in 2018 ● Provide opportunities for them to extend the community in 2019 4 WHAT: OBJECTIVES AND KEY RESULTS
  • 5. To most effectively market Meetups at WeWork, the foundational audience segments will all include Meetup type, location, size, time, and season. Layered on top of those segments are characteristics indicating best match for WeWork facilities and amenities. • Small-sized Meetups • Meets outside of peak WeWork member hours • Organizers need and understand main values of Meetups at WeWork 5 Immediate, regular application Special, infrequent occasions • Pop ups • Trainings • Rain sites WHO: AUDIENCES
  • 6. Arts & Culture Book Clubs Career & Business Community & Environment Education & Learning Fashion & Beauty Games Health & Wellbeing Hobbies & Crafts LGBT Language & Ethnic Identity Lifestyle Cars & Motorcycles Dancing Fitness Food & Drink Movies & Film Music Outdoors & Adventure Pets & Animals Socializing Sports & Recreation 6 WHO: AUDIENCES Movements & Politics New Age & Spirituality Paranormal Parents & Family Photography Religion & Beliefs Sci-Fi & Fantasy Singles Support Tech Writing Immediate, regular application Special, infrequent occasions
  • 7. Do more of what matters to you GROW YOUR PASSIONS TO GROW OTHERS’ PASSIONS ORGANIZER COMMUNITY FACILITIES & AMENITIES LEVEL UP Collaborative Engaging Reliable Comprehensive Stewardship Inspiring Organizers like you, all in “one place” Never again worry about amenities Be a steward of yourself, your Meetup, and the entire Meetup community Largest community of organizers WeWork award-winning facilities Digital and physical opportunities to grow 7 PILLARS POSITIONING ATTRIBUTES BRAND BIG IDEA PROOF POINTS PRODUCT BIG IDEA WHY: BRAND MESSAGING
  • 8. 1. AWARENESS They know Meetups are hosted at WeWork 2. CONSIDERATION They understand why it’s valuable 3. EVALUATION They get a taste of the experience 4. CONVERSION They get the full experience 5. RETENTION They do it again, love it, and advocate 8 HOW: USER JOURNEY OVERVIEW 1. 2. 3. 4. 5. LOYALTY INITIAL CONVERSION Much like dating, converting organizers requires multiple dates (outer loop) and eventually being in a relationship (inner loop).
  • 9. EVALUATION “I’ve experienced Meetups at WeWork” AWARENESS “I know Meetups are hosted at WeWork” RETENTION “Hosting my Meetup at WeWork is the best.” CONVERSION “I’ve organized a Meetup at a WeWork” CONSIDERATION “I understand the values of Meetups at WeWork” Attend a Meetup at WeWork Messaging to current lists of Meetup organizers Private Slack groupBooking productEducational drips Trainings (live and recorded) Press coverage of notable partnerships and events Meetup tag on Creators Onboarding marketing flow Meetup content on Creators HOW: USER JOURNEY APPLICATION 9
  • 10. DECEMBER Meetup Mashup Prepare for 2019 paid promotion Assess need for key hires 2019 TBD WHEN: 2018 ROADMAP TO 25,000 JULY Launch training portal on subdomain Foundational user research Build marketing onboarding flows SEPTEMBER US Beta Summits Start weekly AMAs Introduce YouTube and Slideshare NOVEMBER Holiday fare/fair Build Slack Bots Build email automation AUGUST Beta Slack Channel Meetup tag on Creators Announce key partnerships OCTOBER International Summits Holiday organizing training Full Slack Channel launch 10
  • 11. Champion a core group of Meetup organizers as the centerpiece of a long-term marketing plan, which builds them into thought leaders, makes WeW0rk locations a physical resources hub, and provides collaboration opportunities with other organizers. CORE COMPONENTS ● Meetups at WeWork regional one day summits for organizers ● Creators, AMA, and Slack thought leadership opportunities ● Digital and physical “hubs” for organizers (subdomain portal and physical locations) 11 HOW: EXAMPLE CAMPAIGN
  • 12. ● Activate the necessary amount of organizers to achieve 25,000 Meetups at WeWork in 2018 by hosting events at WeWork locations for them and offering hand-held experiencecs, then cultivate a core group of enthused and engaged organizers to create and be the “face” of Meetups at WeWork, including thought leadership content about their disciplines posted onto Creators, training materials, and live AMAs. ● That core group will be invited to a “beta” Slack Channel for Meetups at WeWork, which will be the initial planning hub for a Meetup organizers one day summit. The summit will also generate recorded content and press opportunities. ● The content will be livestreamed at the summit, which will generate additional global leads for organizers who want to organize at a WeWork. ● The main repository for this content will be a wework.meetup.com subdomain 12 HOW: EXAMPLE CAMPAIGN
  • 13. 13 HOW: EXAMPLE CAMPAIGN Example of a lead gen email drip