Enterprise Resource Planning (ERP) refers to software that organizations use to manage various business activities, facilitating data flow and eliminating duplication through a centralized system. Customer Relationship Management (CRM) focuses on managing customer interactions and data to enhance service and drive sales growth. Both systems improve efficiency but require significant commitment and organization to implement effectively.

1. collection management

2. What is ERP?
• Enterprise Resource Planning (ERP) refers to a type of software that organizations
use to manage day-to-day business activities such as accounting, procurement,
project management, risk management, enterprise performance management,
software that helps plan, budget, predict, and report on an organization’s financial
results and compliance and supply chain operations.
• ERP systems tie together a multitude of business processes and enable the flow of
data between them. By collecting an organization’s shared transactional data from
multiple sources, ERP systems eliminate data duplication and provide data integrity
with a single source of truth.

3. Evolution of MRP/ERP
Source: https://finbyz.tech/evolution

4. ERP Vs. MRP
Source: mrp vs erp - Bing images

5.  Customer relationship management (CRM) is the combination of practices,
strategies, and technologies that companies/retailers use to manage and
analyze customer interactions and data throughout the customer lifecycle.
 The goal is to improve customer service relationships and assist in customer
retention and drive sales growth.
Customer relationship management (CRM)
 CRM systems can also give customer-facing staff members
detailed information on customers' personal information,
purchase history, buying preferences, and concerns.

6. Merits of
CRM
• Software systems can make sense of huge amounts
of data
• Simplifies complex business processes
• CRM can be used at two different levels
– On-demand
– On-premises
Demerit of CRM
• Requires companywide commitment and knowledge to
use the CRM system
• Failure to effectively reorganize firm’s people and 6

7. Web-based Enterprise Resource
Planning Software
Bitrix24
Bitrix24 is a free cloud & open source
Archipelia
Dedicated to SMEs and mid-cap
companies
Awery ERP
Awery ERP helps aviation businesses
Axelor
Axelor is a cloud-based business
FURIOUS
Your autopilot for success and profitable
growth.

8. Odoo is an all-in-one business
software including CRM, website/e-
commerce, billing, accounting,
manufacturing, warehouse and
project management, and inventory.