CRM Software Solutions in Dubai focus on managing customer interactions and enhancing customer relationships. It enables businesses to track and analyze customer data, manage sales leads, and improve customer service. On the other hand, ERP software streamlines and integrates various business processes, such as finance, inventory management, procurement, and human resources. For a comprehensive understanding, check out our Visit PPT!! Website - https://www.bemea.com/crm-software/

1. Presented by: Business Experts Gulf
HOW IS CRM
DIFFERENT
FROM ERP?

2. HOW IS CRM DIFFERENT FROM
ERP?
Customer Relationship Management (CRM) and Enterprise
Resource Planning (ERP) are both software systems used by
businesses for streamlining their operations and enhance
efficiency and productivity. But the service that both of them
provide is different from one another. They focus on different
aspects concerning the management of the business.

3. What Is ERP?
ERP stands for Enterprise Resource Planning which
offers a comprehensive solution that manages and
integrates various business aspects concerning
operations. The primary focus of ERP Software
Dubai is on efficient resource and process
management across various departments within
the organisation.
ERP ensures a sound and effective management of
resources and various processes within the
organisation, and CRM is concerned with helping
the business to attract more customers. To
understand the key differences between ERP and
CRM Software Solutions Dubai, it is essential to go
through the features of each.

4. KEY FEATURES OF CUSTOMER
RELATIONSHIP MANAGEMENT:
Opportunity and
Sales Management:
An important key feature of the CRM
system is that it helps manage
marketing campaigns, tracking customer
engagement, and analysing the overall
performance as well as the progress of
the market.
Automation Concerning
Marketing:
The system facilitates the procedure
of sales by efficiently tracking leads,
managing sales pipelines, and
providing helpful insights on the
pattern of buying of the customers.
With CRM, businesses can attract and
retain more customers.

5. Lead and Contact
Management:
The software assists businesses and
various organisations in managing the
inquiries of the customers supporting
tickets, and service requests and
ensuring a seamless experience on the
part of the customers.
Customer Service and
Support:
CRM Software Solutions Dubai assists
businesses to organise and track
various customer information such as
details of interaction, contact and
sales lead. CRM system primarily
focuses on customer relationship
management.

6. KEY FEATURES OF ENTERPRISE
RESOURCE PLANNING:
Accounting and
Financing:
ERP also assists in managing all
aspects of the supply chain. This
involves the management of inventory,
order fulfilment, procurement, and
logistics, among many more. The
software also ensures that all the
operations are carried out smoothly
throughout the supply chain.
Management of the Supply
Chain:
ERP Software Dubai manages all the
financial transactions, including
budgeting, financial reporting, and
invoicing. This helps an organisation to
stay updated on its financial health.

7. Human Resources:
Another key feature of the ERP system
is its efficient optimisation of product
planning, scheduling, and allocation of
resources for manufacturing
Businesses.
Manufacturing and
Operations:
All the aspects of human resources,
like the management of employees
and their payroll, attendance, tracking
of performance as well as talent
acquisition, are taken care of by ERP
software systems.
The system assists businesses in
providing real-time insights and offers
effective reporting on various aspects
of business performance, helping
management make informed decisions.
Reporting and Data
Analytics:

8. Connect with us.
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