ERP (Enterprise Resource Planning) software integrates key business functions such as finance, HR, manufacturing, and supply chain management to enhance efficiency and data accuracy. CRM (Customer Relationship Management) software focuses on improving company interactions with customers, encompassing sales, customer service, and marketing. Both systems aim to streamline processes and improve organizational performance.

1. Introduction to ERP and CRM Systems
Streamlining Business Processes and
Enhancing Customer Relationships

2. What is ERP?
Definition: ERP (Enterprise
Resource Planning) is a type of
software used by organizations to
manage and integrate the
important parts of their
businesses.
Key Point: ERP systems
integrate various functions into
one complete system to streamline
processes and information across
the organization.

3. Key Components of ERP
● Finance: Manages financial transactions.
● Human Resources: Handles employee data and payroll.
● Manufacturing: Oversees production processes.
● Supply Chain Management: Manages inventory and
procurement.

4. Benefits of ERP
● Integration: Combines all business processes.
● Efficiency: Reduces redundancy and streamlines operations.
● Data Accuracy: Provides real-time data and reporting.

5. What is CRM?
Definition: CRM (Customer
Relationship Management) is
software that helps manage a
company’s interactions with
current and potential customers.
Key Point:Focuses on
improving customer relationships
and retention.

6. Key Components of CRM
● Sales: Manages sales processes and pipelines.
● Customer Service: Tracks customer interactions and support.
● Marketing: Manages marketing campaigns and customer data.

7. Benefits of CRM
● Customer Insights: Provides detailed customer data.
● Improved Customer Service: Enhances customer support and
satisfaction.
● Increased Sales: Helps manage and track sales activities.

8. By: 𝕶𝖆𝖗𝖊𝖊𝖒 𝕭𝖆𝖍𝖊𝖗
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