An overview of the products and services offered by WorkInConfidence and associated partners that can help you raise employee engagement and increase employee retention in your organisation.
It’s true, the CSM Journey begins with User Adoption. Without strong adoption; retention and renewal become problematic.
Up until now, User Adoption has meant many different things to many different people. Today, Cloud and SaaS companies have redefined what User Adoption is and how it’s attained.
In this webinar, we've partnered with Tri Tuns Consulting to discuss:
- The UA/CSM Journey
- Who owns User Adoption?
- User Adoption: Defining Success
- User Adoption Planning
- Delivering the Goal
From Customer Success Summit 2017 - Dan Davidge, VP Marketing and Customer Success at AnswerDash, discusses "Helping Your Customers Help Themselves".
Learn more about Customer Success Summit: http://customersuccesssummit.com
Totango is the leading enterprise- grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success.
Learn more at www.totango.com.
An introduction to NPS - Net Promoter ScoreStartquestion
Learn how to gather valuable data with the use of a client loyalty assessment tool.
Startquestion - Online surveys, forms, and tests.
Net Promoter, Net Promoter Score, and NPS are registered trademarks of Satmetrix Inc., Bain & Company Inc., and Fred Reicheld.
Learn more about how to avoid mistakes in NPS surveys:
https://blog.startquestion.com/7-mistakes-in-nps-questions-find-out-how-not-to-make-them-in-your-online-survey/
Simplify Customer Success With Closed-Loop PlaybooksAmity
If the most recent customer fire attracts the majority of your time and attention, don’t miss this webinar.
It’s Monday morning, you started your day off on a strict schedule but when a major customer issue arises, you find that any structure you had, has all gone out the window. It's the feeling of being powerless. Sadly, it’s the same old story, the most recent fires attract the majority of your time and attention, rather than addressing problems for customers who have the biggest impact.
How are you supposed to manage with that kind of unpredictability?
Fear not, in this webinar you will learn how to simplify customer success with closed-loop playbooks using Amity.
You can learn a lot about your customers by asking one question: “How likely are you to recommend us to a friend or colleague?” This is the standard Net Promoter Score (NPS) question and it is a key customer health metric that helps identify brand advocates and at-risk accounts, so you can fight churn. When an NPS program is done right, it can deliver powerful insights about customer loyalty at key stages in the customer journey. But how do you execute an effective NPS Program? We’re here to help. In this session, we’ll share best practices for NPS survey design and distribution, as well as how to integrate your NPS program with Salesforce so you can take action and impact the bottom line.
Using data to create intrinsic motivation and a growth mindset Vendasta Technologies
Drive a growth mindset through your organization is essential. Use data to create alignment, accountability, focus, insights and agility. Using data to motivate your team will not only drive a growth mindset, but results you can measure.
Net Promoter Score PowerPoint Presentation Slides SlideTeam
To measure and enhance your customer success all you need an influential tool for your business known as NPS, hence we offer you a net promoter score PowerPoint presentation slides which will help in retaining and minimizing the customer churn rate for your business. Utilize this presentation slide to define what NPS actually is for your business with its relevance and significance for the business growth and development. You can also use this PowerPoint image to explain the concept of customer success management which involves a process of keeping your clients happy through the metric of Net promoter score. With this presentation layout, measure whether your customers will recommend your business product or service to the other customers or not. Hence start commencing through this net promoter score PowerPoint template to describe the concept for better understanding of your potential viewers. Folks come closer with our Net Promoter Score Powerpoint Presentation Slides. They become extremely cohesive.
It’s true, the CSM Journey begins with User Adoption. Without strong adoption; retention and renewal become problematic.
Up until now, User Adoption has meant many different things to many different people. Today, Cloud and SaaS companies have redefined what User Adoption is and how it’s attained.
In this webinar, we've partnered with Tri Tuns Consulting to discuss:
- The UA/CSM Journey
- Who owns User Adoption?
- User Adoption: Defining Success
- User Adoption Planning
- Delivering the Goal
From Customer Success Summit 2017 - Dan Davidge, VP Marketing and Customer Success at AnswerDash, discusses "Helping Your Customers Help Themselves".
Learn more about Customer Success Summit: http://customersuccesssummit.com
Totango is the leading enterprise- grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success.
Learn more at www.totango.com.
An introduction to NPS - Net Promoter ScoreStartquestion
Learn how to gather valuable data with the use of a client loyalty assessment tool.
Startquestion - Online surveys, forms, and tests.
Net Promoter, Net Promoter Score, and NPS are registered trademarks of Satmetrix Inc., Bain & Company Inc., and Fred Reicheld.
Learn more about how to avoid mistakes in NPS surveys:
https://blog.startquestion.com/7-mistakes-in-nps-questions-find-out-how-not-to-make-them-in-your-online-survey/
Simplify Customer Success With Closed-Loop PlaybooksAmity
If the most recent customer fire attracts the majority of your time and attention, don’t miss this webinar.
It’s Monday morning, you started your day off on a strict schedule but when a major customer issue arises, you find that any structure you had, has all gone out the window. It's the feeling of being powerless. Sadly, it’s the same old story, the most recent fires attract the majority of your time and attention, rather than addressing problems for customers who have the biggest impact.
How are you supposed to manage with that kind of unpredictability?
Fear not, in this webinar you will learn how to simplify customer success with closed-loop playbooks using Amity.
You can learn a lot about your customers by asking one question: “How likely are you to recommend us to a friend or colleague?” This is the standard Net Promoter Score (NPS) question and it is a key customer health metric that helps identify brand advocates and at-risk accounts, so you can fight churn. When an NPS program is done right, it can deliver powerful insights about customer loyalty at key stages in the customer journey. But how do you execute an effective NPS Program? We’re here to help. In this session, we’ll share best practices for NPS survey design and distribution, as well as how to integrate your NPS program with Salesforce so you can take action and impact the bottom line.
Using data to create intrinsic motivation and a growth mindset Vendasta Technologies
Drive a growth mindset through your organization is essential. Use data to create alignment, accountability, focus, insights and agility. Using data to motivate your team will not only drive a growth mindset, but results you can measure.
Net Promoter Score PowerPoint Presentation Slides SlideTeam
To measure and enhance your customer success all you need an influential tool for your business known as NPS, hence we offer you a net promoter score PowerPoint presentation slides which will help in retaining and minimizing the customer churn rate for your business. Utilize this presentation slide to define what NPS actually is for your business with its relevance and significance for the business growth and development. You can also use this PowerPoint image to explain the concept of customer success management which involves a process of keeping your clients happy through the metric of Net promoter score. With this presentation layout, measure whether your customers will recommend your business product or service to the other customers or not. Hence start commencing through this net promoter score PowerPoint template to describe the concept for better understanding of your potential viewers. Folks come closer with our Net Promoter Score Powerpoint Presentation Slides. They become extremely cohesive.
Using Net Promoter Score (NPS) to Increase Course EngagementLambda Solutions
A core activity of measuring how Learners engage with your course is measuring their reaction to it. A popular technique to measure customer experience is Net Promoter Score (NPS). Most organizations struggle to effectively structure an NPS survey, which overwhelms or makes it extraordinarily hard to use the data to make improvements.
In this webinar, we explore best practices in creating NPS surveys, analyzing the data, and applying lean learning analytics techniques to use the feedback to continuously improve your courses.
Tune in!
Growing corporates is hard! There are so many challenges the theory never teaches you about like internal stakeholder management, legacy or not enough resources. That is why we teach our team and clients the Growth Mindset 2.0. A growth mindset made for the reality of growing an organisation.
Please note the raw data has been altered to protect the privacy of our clients.
2019, May 23rd, UpCRM München CRM for non profit organisationsYves Leblond
Yves Leblond, Director of Innovation of UpCRM, a salesforce.org and salesforce.com gold partner, presented during an event dedicated to salesforce CRM implementation for non-profit organisation some insights coming from 10 years of UpCRM project implementation in both the non-profit and commercial sectors:
● Everything starts with a clear and strong vision, which gives the impulse and the direction.
● This vision must be supported by a simple, clear and well-designed architecture around open, agile and scalable solutions.
● However, vision and architecture are useless if not supported by a well-defined execution path, including technical but also organisational aspects.
● This execution path has to support a progressive evolution of the implemented CRM, with a strong focus on delivering value early and over time, at later project stages, to all organisation stakeholders: Donors, volunteers, employees, supporting funders, and others.
● Keeping things under control is key: The CRM will be used for many years. The organisation has to develop and preserve the knowledge and understanding of the solution, the data, and the best ways to use them, especially in a growing and fast evolving organisation. Someone has to be in charge of this strategic asset of the organisation. The CRM is not a « buy and forget » kind of second importance tool.
● Team on-boarding needs attention too: Investing into training, support, and advice will strongly increase both the productivity and motivation of CRM users.
● And finally, everything is about the correct timing: The rhythm of the CRM implementation has to be in sync with the rhythm of the organisation. The project shall be given the time and attention required for success. Especially to get benefits from the important contributions of the organisation’s key people who bring their expertise and knowledge to the implemented solution.
A CRM project is an implementation for the long run !
Let's discover more with UpCRM : www.up-crm.com
Net Promoter Score (NPS) - Measure Customer Satisfaction in 1 QuestionCheckMarket
The Net Promoter Score (NPS) is a simple but powerful tool to measure client satisfaction with one single question, an indication of the growth potential of your company or product. Read further for an overview on the use, application and pitfalls of NPS.
Net Promoter and NPS are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
What is Net Promoter Score?
Net Promoter Score was developed to measure customer loyalty. It indicates the likelihood that your current customers would recommend your product or service to people in their network.
Why should you measure your Net Promoter Score?
Net Promoter Scores are very effective at indicating customer loyalty (the likelihood that a customer will purchase from your company again).
It helps you identify which customers are at risk of churning. It also helps identify your promoters who are helpful for case studies and referrals.
This survey usually includes a follow up question that helps identify why customers are demoters or why they are promoters, which is equally as important.
Read everything you need to know about customer service metrics: http://blog.kayako.com/customer-support-metrics/
Learn How to Recruit and Engage Your Own Research Panel with QualtricsQualtrics
Now, more than ever, organizations need data fast. They also need data that is accurate. And they need data from the right people. What's the best way to do this? Recruit and engage your own panel of respondents.
Join our webinar on Wednesday, November 11th to learn best practices and strategies for recruiting, engaging, and rewarding your own panel of respondents from Qualtrics' Panel Management experts, Andrew Peterson and Braydon Anderson.
We have all seen them, most of us have probably worked for them at times, leaders or organisations that are incapable of saying “Sorry, we got it wrong”. A close second is the highly qualified carefully presented half apology “We may have got it a little bit wrong but it really wasn’t our fault, but hey if it helps our position then we are a little bit sorry”.
Whether you are a leader or an organisation there are times when a real apology is essential. All too often this can be delayed for reasons of ego, legal worries or concerns about perception, but often the lack of apology or delay is far more damaging than coming out and admitting you got it wrong, maybe very wrong. So what are the benefits of coming out quickly and publicly and admitting “Sorry we were wrong” or “Sorry I was wrong”?
http://www.workinconfidence.com
Despite what are arguably some green shoots of recovery, times are still tough in many organisations – particularly certain parts of the public sector where cuts have been toughest. The streets are hardly awash with cash for those expensive external consultants to come and tell you how to enhance your organisational performance. One often underutilised route for enhancing an organisation is its own staff. After all, they see the organisation every day, at close quarters, at its best and worst. And across your organisation your staff’s collective knowledge covers your processes and operations end to end.
So are you doing enough to solicit suggestions from your staff on how you improve? Even if you think you have this nailed it’s always worth a quick health check.
Here are 6 ways to get started in creating a culture which maximises opportunities to learn from staff (or helps to a health check in this area).
I am writing this the day after the 2015 general election and the news that leaders of three of the opposition parties, namely Ed Miliband (Labour), Nick Clegg (LibDems) and Nigel Farage (Ukip), have all resigned. This means the three parties will all be looking for a new leader and their members will get a say, but what if you could choose your leader, who would you choose?
4 key signs you are unhappy at work and 1 simple thing you can do about itWorkInConfidence
Ever felt like a puppet on a string? Being tossed in all manner of directions and feeling out of control? Well, welcome to the world of being ‘unhappy’ at work. If you know the cause of your unhappiness you are a further along the road to finding a solution than you think.
I was lucky. During my education years I got not one but three opportunities for work experience. That's three more than most. Why lucky? Because it helped shape my decisions as to what I wanted to do when I left education and, crucially, what it meant to have to work at my chosen profession. More people should have that opportunity.
http://sic.gd/wp08u
Using Net Promoter Score (NPS) to Increase Course EngagementLambda Solutions
A core activity of measuring how Learners engage with your course is measuring their reaction to it. A popular technique to measure customer experience is Net Promoter Score (NPS). Most organizations struggle to effectively structure an NPS survey, which overwhelms or makes it extraordinarily hard to use the data to make improvements.
In this webinar, we explore best practices in creating NPS surveys, analyzing the data, and applying lean learning analytics techniques to use the feedback to continuously improve your courses.
Tune in!
Growing corporates is hard! There are so many challenges the theory never teaches you about like internal stakeholder management, legacy or not enough resources. That is why we teach our team and clients the Growth Mindset 2.0. A growth mindset made for the reality of growing an organisation.
Please note the raw data has been altered to protect the privacy of our clients.
2019, May 23rd, UpCRM München CRM for non profit organisationsYves Leblond
Yves Leblond, Director of Innovation of UpCRM, a salesforce.org and salesforce.com gold partner, presented during an event dedicated to salesforce CRM implementation for non-profit organisation some insights coming from 10 years of UpCRM project implementation in both the non-profit and commercial sectors:
● Everything starts with a clear and strong vision, which gives the impulse and the direction.
● This vision must be supported by a simple, clear and well-designed architecture around open, agile and scalable solutions.
● However, vision and architecture are useless if not supported by a well-defined execution path, including technical but also organisational aspects.
● This execution path has to support a progressive evolution of the implemented CRM, with a strong focus on delivering value early and over time, at later project stages, to all organisation stakeholders: Donors, volunteers, employees, supporting funders, and others.
● Keeping things under control is key: The CRM will be used for many years. The organisation has to develop and preserve the knowledge and understanding of the solution, the data, and the best ways to use them, especially in a growing and fast evolving organisation. Someone has to be in charge of this strategic asset of the organisation. The CRM is not a « buy and forget » kind of second importance tool.
● Team on-boarding needs attention too: Investing into training, support, and advice will strongly increase both the productivity and motivation of CRM users.
● And finally, everything is about the correct timing: The rhythm of the CRM implementation has to be in sync with the rhythm of the organisation. The project shall be given the time and attention required for success. Especially to get benefits from the important contributions of the organisation’s key people who bring their expertise and knowledge to the implemented solution.
A CRM project is an implementation for the long run !
Let's discover more with UpCRM : www.up-crm.com
Net Promoter Score (NPS) - Measure Customer Satisfaction in 1 QuestionCheckMarket
The Net Promoter Score (NPS) is a simple but powerful tool to measure client satisfaction with one single question, an indication of the growth potential of your company or product. Read further for an overview on the use, application and pitfalls of NPS.
Net Promoter and NPS are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
What is Net Promoter Score?
Net Promoter Score was developed to measure customer loyalty. It indicates the likelihood that your current customers would recommend your product or service to people in their network.
Why should you measure your Net Promoter Score?
Net Promoter Scores are very effective at indicating customer loyalty (the likelihood that a customer will purchase from your company again).
It helps you identify which customers are at risk of churning. It also helps identify your promoters who are helpful for case studies and referrals.
This survey usually includes a follow up question that helps identify why customers are demoters or why they are promoters, which is equally as important.
Read everything you need to know about customer service metrics: http://blog.kayako.com/customer-support-metrics/
Learn How to Recruit and Engage Your Own Research Panel with QualtricsQualtrics
Now, more than ever, organizations need data fast. They also need data that is accurate. And they need data from the right people. What's the best way to do this? Recruit and engage your own panel of respondents.
Join our webinar on Wednesday, November 11th to learn best practices and strategies for recruiting, engaging, and rewarding your own panel of respondents from Qualtrics' Panel Management experts, Andrew Peterson and Braydon Anderson.
We have all seen them, most of us have probably worked for them at times, leaders or organisations that are incapable of saying “Sorry, we got it wrong”. A close second is the highly qualified carefully presented half apology “We may have got it a little bit wrong but it really wasn’t our fault, but hey if it helps our position then we are a little bit sorry”.
Whether you are a leader or an organisation there are times when a real apology is essential. All too often this can be delayed for reasons of ego, legal worries or concerns about perception, but often the lack of apology or delay is far more damaging than coming out and admitting you got it wrong, maybe very wrong. So what are the benefits of coming out quickly and publicly and admitting “Sorry we were wrong” or “Sorry I was wrong”?
http://www.workinconfidence.com
Despite what are arguably some green shoots of recovery, times are still tough in many organisations – particularly certain parts of the public sector where cuts have been toughest. The streets are hardly awash with cash for those expensive external consultants to come and tell you how to enhance your organisational performance. One often underutilised route for enhancing an organisation is its own staff. After all, they see the organisation every day, at close quarters, at its best and worst. And across your organisation your staff’s collective knowledge covers your processes and operations end to end.
So are you doing enough to solicit suggestions from your staff on how you improve? Even if you think you have this nailed it’s always worth a quick health check.
Here are 6 ways to get started in creating a culture which maximises opportunities to learn from staff (or helps to a health check in this area).
I am writing this the day after the 2015 general election and the news that leaders of three of the opposition parties, namely Ed Miliband (Labour), Nick Clegg (LibDems) and Nigel Farage (Ukip), have all resigned. This means the three parties will all be looking for a new leader and their members will get a say, but what if you could choose your leader, who would you choose?
4 key signs you are unhappy at work and 1 simple thing you can do about itWorkInConfidence
Ever felt like a puppet on a string? Being tossed in all manner of directions and feeling out of control? Well, welcome to the world of being ‘unhappy’ at work. If you know the cause of your unhappiness you are a further along the road to finding a solution than you think.
I was lucky. During my education years I got not one but three opportunities for work experience. That's three more than most. Why lucky? Because it helped shape my decisions as to what I wanted to do when I left education and, crucially, what it meant to have to work at my chosen profession. More people should have that opportunity.
http://sic.gd/wp08u
Why you should deal with text messages differentlyWorkInConfidence
In 2014 the Radicati Group reported that the average number of business-related emails sent and received each day is 121. That number is predicted to rise to at least 140 by 2018. On top of this many organisations are also using business communication tools such as Skype and Slack. These are great for instant access but greatly add to the mass of text messages that need to be processed.
6 ways to reward staff that are free or don’t cost the earthWorkInConfidence
Everyone knows that rewarding employees for their hard work is important (you do know that right?). Equally everyone knows that currently money is tight and the discretionary employee reward bucket is pretty low to empty. But without some form of recognition then morale is going to plummet and your organisation could suffer.
So how can you reward your employees without breaking the bank? Well here are five ideas that you might consider.
I’m sure we have all been frustrated by a problem you have been working on and for whatever reason you just cannot work out a solution. Sound familiar?
How many times have you then gone on to describe the problem to someone else and in doing so suddenly realise that you have had the solution all along? You go away with your solution and the other party is left wondering what that was all about and what they contributed.
In reality the third party provided an invaluable service just by being there and listening, giving you the space to think by expressing the problem in hand.
Listening is such a powerful tool that everyone should learn to use it more effectively both in the workplace and within our personal relationships too. Here are five tips for becoming a better listener.
We have all seen it in organisations, the non-decision. The decision that needs making but it’s an uninteresting area, a tough decision that will leave some groups unhappy or a decision with no heroes emerging at the far side and a few risks along the way.
So what happens? You get the non-decision. This can take a number of forms. See if you spot any in your organisation, and then have a look at a few ways to change this.
Bullying and harassment are on the increase in the workplace. In this presentation SpeakInConfidence take a look at some statistics surrounding this area.
http://www.workinconfidence.com
Why do people follow leaders – and what do they want from their leaders. Most people want leaders who inspire them and who they believe in – but what does this break down into.
The requirements have evolved and continue to do, as the power of coercion has decreased, the extent to which our organisations and leaders and their every action are open to public scrutiny and workforces become more mobile.
Here are our suggestions for a contemporary list of requirements.
11 Proven Approaches to Customer Feedback Employee EngagementGenroe
Customer feedback and the Net Promoter® process can drive customer engagement and improvement in your business but only if you first engage your employees.
But how, exactly, do you do that?
Cracking The Customer Support Efficiency CodeWorkforce Group
As a business owner or key decision maker, when your business needs to scale to keep up with more impatient, demanding customers, finding ways to improve the efficiency of your customer service team is essential.
Today’s customers don’t just hope for a good customer service experience; they demand it. And with your competitors constantly lurking and innovating ways to win the market, delivering efficient customer service is crucial to maintain your competitive advantage.
The question then is, how do you go about this? How do you unlock a new level of excellence by elevating your customer service Efficiency?
In this deck, you will learn effective tips to take your customer service to the next level.
You will also learn;
• The most important reasons why you should take your customer service efficiency seriously
• The key metrics to look out for in measuring the efficiency of your customer service
• How to improve your customer experience with Workforce Connect.
Differentiating Your InfoSec Company: Getting Some “Quick Wins”Security Roots Ltd.
There is increasing competition and commoditization in the information security marketplace. InfoSec companies must optimize and standardize their business processes and methodologies to differentiate themselves from competitors. This article (part of a series) discusses strategies for getting some immediate “quick wins” at your company. It looks at some steps you can take now, today, to start seeing improvement and better responses from your clients.
PUTTING THE VALUE BACK IN VALUE ENGINEERING: Leveraging Lean thinking to Driv...Amanda Ross
This deck was presented at a joint webinar with AgileCraft and Barry O'Reilly on Value Engineering. In this deck we cover:
- How Value Engineering enables enterprises to systematically manage the uncertainty and return of innovation in their organization
- Quickly and cheaply experiment to learn what are winning ideas, and what do not deliver value and should be discarded
- How to define outcome-based metrics to build value statements, and improves visibility and accountability across your organization
- How to drive rapid feedback loops to accelerate innovation and better decision-making
- How tools can play a role in the Value Engineering / Lean thinking cycle
You’ve closed the sale, landed a new client, and received the signed contract — but then what? How do you onboard new clients to ensure everyone is on the same page, you have all the information you need, and clients feel the value in your services before even getting started?
This presentation, will explore how to create your own onboarding system for new clients and you will:
— Get a first-hand look at a successful new client onboarding process.
— Learn how to set crystal clear expectations and boundaries with clients.
— Uncover the secret to blowing your clients away with value before you even start the work you were hired for and turning them into lucrative referral sources
— Discover how to scale yourself, save time, and increase profits by adding an onboarding system to your business.
Are you a designer, developer, or agency owner who doesn't have time to create and automate your own onboarding system? Check out http://profitableprojectplan.com
Are your service level reports all green, but your customer is still not happy? That's because traditional time-based IT support metrics suck. Discover a better way to measure IT service quality.
Customer Service Excellence PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Customer Service Excellence Powerpoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of sixteen slides. Our tailor made Customer Service Excellence Powerpoint Presentation Slides editable presentation deck assists planners to segment and expound the topic with brevity. The advantageous slides on Customer Service Excellence Powerpoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
Client Onboarding The Ultimate Guide amp Free TemplateKashish Trivedi
When it comes to client onboarding, you’re responsible for making the best first impression possible. Without proper standardization, it can be too easy for things to slip through the cracks. Luckily, standardization can stop you from fumbling the bag. You do want to ace your client onboarding, right? Here at Process Street, we love to turn everything we do into a process. Client onboarding is one of those recurring things we needed to standardize into a repeatable workflow. It’s through this standardization that we’re able to provide consistent onboarding experiences to our clients. Through the thousands of clients we’ve onboarded throughout the years, we’ve been able to understand that great client onboarding is all about having a super strong system in place.
Retention and upsale in using customer dataGideon Cohen
A presentation given by Ariel Autnik, VP Customer Success at Panaya at the B2B Customer Succcess & Experience on June 18 2014 Tel-Aviv. Describing how to turn customer data to actionable knowledge in SaaS products.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
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What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
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Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
2. 2
How we help
The online anonymous dialogue system which
enables staff to candidly discuss ideas or
concerns with management
Get regular feedback from your clients (or staff) on
how they find your service (organisation)
Make better hiring decisions by making references
easier to collect and information from them more
candid
Understand, Adapt, Capitalise
We help you to understand potential new hires, clients and staff
better – enabling you to adapt and capitalise on that knowledge
3. 3
How we help (contd)
The confidential text system to get feedback from
staff or clients
Our easy to use online 360 Appraisal System
Trusted, insightful staff surveys
Understand, Adapt, Capitalise
We help you to understand potential new hires, clients and staff
better – enabling you to adapt and capitalise on that knowledge
4. 4
‣ If staff have problems or are unhappy they don’t tend to tell you
‣ Leading to low engagement, poor performance and possibly poor
governance
The Problem
The Solution
SpeakInConfidence
Staff Feedback
‣ SpeakInConfidence – the online anonymous communications platform
for staff to discuss with management ideas, issues or concerns that
may otherwise be missed
Understand, Adapt, Capitalise
5. 5
SpeakInConfidence
Staff Feedback
‣ Enables better understanding of staff
‣ Give staff a voice and get information on what is/is not working
‣ Enhances commitment, performance and morale
‣ Give groups who may remain silent the means to communicate
‣ Enhances governance
Understand, Adapt, Capitalise
6. 6
The Problem(s)
The Solution
PulseInConfidence
Ongoing Client/Staff Feedback
‣ Less than 10% of dissatisfied customers complain
‣ An unhappy customer will tell an average of 10 people
‣ 91% of dissatisfied customers don’t complain because it’s too difficult
‣ Dissatisfied staff leads to low engagement
‣ Easy to implement Pulse surveys giving you continuous feedback
from your staff or clients
Understand, Adapt, Capitalise
7. 7
PulseInConfidence
Ongoing Client/Staff Feedback
‣ Making feedback easy and immediate – text or tablet input
‣ All feeding into one online area for you to see results at any time
Text Tablet
Understand, Adapt, Capitalise
8. 8
ReferenceInConfidence
New Hire Referencing
‣ Hiring is costly to do and even more costly to get wrong
‣ Time consuming – lots of calls often to no avail
‣ Done late in the day – to confirm rather than help decide
‣ Although past performance can be a most valuable indicator of future
performance:
• Over 40% of people avoid being candid in references because of worry of being
sued
• Less than 10% of people trust traditional references
• More than 50% people giving references have a situational bias (so “mark up”)
The Problem
Understand, Adapt, Capitalise
9. 9
ReferenceInConfidence
New Hire Referencing
The Solution
‣ An online system which takes you a minute to add an applicant – saving you
valuable time
‣ Burden on applicant to add and chase 4 referees - you get a report back soon
after
‣ Referees know their input is aggregated so you get more candid input at last
‣ Simple so you can use it earlier in the process to help you decide rather than
just rubber stamp
Understand, Adapt, Capitalise
10. 10
TextInConfidence
Anonymous Text Feedback
The Solution
‣ TextInConfidence lets people easily and safely raise ideas, suggestions
or concerns anonymously (and you to respond)
The Problem
‣ 91% of dissatisfied customers don’t complain because it’s too difficult
‣ Staff find it hard to tell you their concerns or views
Understand, Adapt, Capitalise
11. 11
The Problem
The Solution
360Now
360 Appraisals Made Easy
‣ In a busy world it is easy to defer appraising employees and
planning their career development …..
But
‣ Employees who have a personal development plan, and who have
received a formal appraisal within the past year, have significantly
higher engagement levels than those who have not - Institute for
Employment Studies
‣ 360Now is an easy to use online 360 Appraisal System that provides
businesses and individuals with feedback about employee strengths
and weaknesses to facilitate career planning and development
Understand, Adapt, Capitalise
12. 12
TwoWayVision
Trusted Insightful Staff Surveys
‣ Improves management understanding of the organisation
‣ Gives staff the opportunity to express their views on the organisation
‣ Enhances employee engagement
‣ Highlights potential problems - early and easily
‣ Areas usually covered can include:
• Employee Engagement
• Mission, Values, Vision, Strategy, Business Plan
• Training, Development, Leadership
• Operational Review, Communications
• Governance
Understand, Adapt, Capitalise