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WE ARE CREATING THE APP
The app is creating us
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https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
2. Pursuit 4:
Established Handset Supplier
Pursuit4 began life in the
UK as a mobile phone
recycling business.
We now also sell brand
new handsets.
Since our arrival in South
Africa we have sold over
500,000 handsets.
3. Pursuit 4:
Sole Distribution Rights
We are the sole
distributors in Sub-
Saharan Africa for
the following
handset brands:
WileyFox, Kazam,
Yezz and Energizer.
We share this
agency with our
designated territory
partners for each
individual country.
4. Welcome to the Bongo Platform
BONGOTEL BONGO MONEY BONGO CARD
5. What is Bongo?
Pursuit4 have brought together
a number of best-in-class service
and technology providers and
have packaged their offerings
into an attractive, easy-to-use
consumer-friendly branded
package.
BONGOTEL BONGO MONEY
6. Not just an App:
Bongo is a platform
Two key features form the core of the
Bongo platform:
• Voice Calling – free calls to Bongo-to-
Bongo, local rate international calls
• Money Management– standard
services like the familiar banks
provide, but accessible and at a
much lower cost
BONGOTEL
BONGO MONEY BONGO CARD
7. Bongo Money
• Only a valid ID is needed to sign up – everyone
is eligible, no credit checks!
• User able to deposit money at a branch
• Access to extensive ATM network to withdraw
cash as well as swiping and Contactless
payment (MasterCard)
• Standard mobile money services including EFT
(instant, free Bongo to Bongo transfer)
• Access to a full range of basic and advanced
services
• Airtime, funeral cover, life cover, bus, train and
airline tickets, short-term loans, vehicle finance, etc.
BONGO MONEY
A simple, secure online and card-based
money management service
8. Pay into
BONGO
e-Wallet linked to
BONGO Bank Card
Free transfers from
BONGO to BONGO
Pay out to
shops, banks
and individuals
How it works:
Free TransactionsBONGO MONEY
9. BongoTel
An integrated voice and data communications solution
• Free calls to all other Bongo users
• When internet connection is unavailable, Bongo seamlessly
switches to a standard network (EDGE, 2G etc.)
• BongoTel uses less bandwidth and has a significantly higher call
quality than Skype/Whatsapp/Viber etc. – plus the call
recipient sees your normal cellphone number when you call
• Bongo user is never charged more than that lowest local
standard rate for all international calls
BONGOTEL
10. And there’s plenty more to
Bongo…
Partnerships with other, secondary service providers will enable us to offer
consumers a wide variety of familiar, desirable services, all conveniently
accessible through the Bongo platform:
• Global Currency Exchange
• Education
• Online Shopping
• Price Comparison
• Community Messaging
• Calendar/Scheduler
• Live Streaming
• Gambling
• And many more to come…
11. Two great extra services at
launch:
Media Downloads: Movies, Music, Games
Simple Maps
13. The reason people want to
partner with us…
The Bongo platform is a revenue-sharing platform
Partners and
agents are free to
apportion their
revenue share as
they see fit…
20%
80%
14. In addition to the profit
generated by handset
sales, many of the
transactions that take
place within the
Bongo platform will
generate ongoing
commission…
Here’s an example of
the commission
generated by various
financial services:
Freedom R10k funeral (single) 69.00 11.79
Freedom R15k funeral family (member
+spouse+5 children)
95.00 13.35
Freedom R20k funeral family (member
+spouse+5childrean)
115.00 19.95
Freedom R30k funeral family (member
+spouse+5children)
165.00 24.35
Freedom R40k funeral family (member
+spouse+5children)
195.00 27.50
Freedom R50k funeral family (member
+spouse+5children)
235.00 29.95
Medical Insurance Doctor Day to Day 293.00 20.51
Medical Insurance Hospital Cover 398.00 27.86
Medical Insurance Doctor + Hospital
Cover
608.00 42.56
15. Revenue Sharing Example
Example: Medical Insurance Hospital Cover
Individual User 1000 Users, 1 Year
Transaction Fee/Monthly Fee R398.00 R4,776,000
Total Commission 100% R27.86 R334,320
Pursuit 4 20% R5.57 R66,840
Partner 20% R5.57 R66,840
Partner Salespersons 60% R16.72 R200,640
16. Platform Partners
We re-skin the Bongo platform for organizations and
communities to help their members receive the same
services that regular Bongo users will enjoy.
Bongo works like an affiliate system – we know to whom a
user ‘belongs’ and make sure that revenue is shared with
the correct partner.
17. How do we know who is who?
We have a number of ways of tracking our users,
ensuring that revenue generated is accredited to
the correct partner.
1. Handset IMEI
2. SIM Card
3. Banking Card
4. Bongo ID (ID, email address, etc.)
5. App Store ID (email)
6. APK Download Details
User referrals will also generate partner earnings.
18. Passing on the deal to family and
friends
Thanks to the fact we are able to track our
users, we are also able to track any referrals
made and ensure that the revenue
accrued is credited to the relevant partner
organization.
Users will be able to encourage friends and
family to purchase the same package, or to
download the Bongo Platform (or even just
BongoTel).
These friends and family will enjoy the same
service and savings, and the affiliated
partner organization will continue to earn a
revenue share from these referred users.
One Bongo user can connect to
an unlimited number of other
users, all generating revenue for
the original Platform partner
19. Voice Pricing and Revenue
Generation
Pursuit 4 purchases voice minutes and
data in bulk.
Here’s some typical voice call rates in
SA, compared to our cost rates (4/7/16
snapshot):
We have a comprehensive database of
rates for every country in the world.
It is updated constantly to ensure we
remain competitive.
Vodacom Cell C MTN Telkom Virgin BONGO Cost
SA Local Call
Rate (ZAR)
1.2 0.99 0.79 0.75 0.99 0.65
20. So we have room to manoeuvre,
and to earn revenue!
We can take whatever revenue we like according to how we
price our voice minutes, and we share that revenue 20/80 with
our partners.
We are able to adjust our pricing to strike a balance between
attracting custom and generating revenue, or adjusting to high
and low volumes.
South Africa
$ $$$
Zimbabwe
UK
21. And we can offer some of the best
data rates in South Africa
Bundle Includes:
2GB of Anytime Data
10 GB Public WiFi (Public
Hotspots)
Package valid for 1 month
Bundle cost = R49
Vodacom 100MB data bundle = R29
22. With 2GB of Data for just R49, one
Bongo user can power a whole
household…
All of the smartphones we
supply are able to act as
WiFi hotspots – and with
our data package giving
users 2GB for just R49, an
entire household can get
connected from just one
Bongo Package.
23. Our service is fuelled by both data
and BongoTel credit
Users will receive low credit ‘warnings’ and are able to top-
up within the Bongo platform
Airtime Data
25. When issues arise, BONGO helps
you find a solution quickly and easily
• Multi-language service
consultants
• If problem cannot be
solved over the phone, we
collect the device for
repair or replacement and
deliver it directly back to
the user
26. If issues arise, Pursuit4 helps
you find a solution quickly and easily
We have partnered with TT3 and continent-wide logistics partners
such as RAM to provide a best-in-class service package for Pursuit4
and our handsets:
• Consumers call a single, dedicated after-sales number
• Fully-trained agents make an initial assessment of the problem
and, if it can be solved over the phone, provide a solution there
and then
• Where a repair is required, agents are able to book the collection
and delivery of the repaired device using our tailor-made internet
portal.
• Real time access to repair status updates.
• Instant access to repair quotes.
• Instant access to assessment reports.
• Turnaround date stamps.
• Complete repair archive.
• Upon completion, repaired or replacement handset is delivered
directly to the customer
27. Current clients
• Vodacom
• 24 Hour Mobility
• Guardrisk
• King Price Insurance
• ConstanHa Insurance
• Samsung SA
• LG South Africa
• Altech Autopage
• Indequity
• Orange Mobile SA
29. The Bongo Bundle
• Brand New Android
Smartphone
• Bongo Platform pre-
installed to handset
firmware
• 2 Year Warranty
• Bongo MasterCard banking
card
• 1 Data Package (2GB)
Total Package Price
for Consumer
Yezz Andy 3.5EI2
Package
R799
Yezz Andy 4EI2
Package
R899
Yezz Andy 5EI3
Package
R1,199
30. 3.5” Bundle – R799
BONGOTEL
BONGO MONEY
BONGO MASTERCARD
External Memory Operating System
Up to 32GB Android v.4.4 Kit Kat FOTA Update
Processor Network Data
1.0GHz Dual Core
Mediatek MT6572M
TRI BAND 2G
900/1800/1900
HSPA+ 900/2100
21/5.76 Mbps
Screen Connectivity Graphic Processor
3.5” HVGA
Capacitive
Bluetooth 2.1
Wifi / Wifi Hotspot
AGPS
Mali 400
SPECIFICATIONS
AVAILABLE COLORS
2MP / 1.3MP
3.5’’ HVGA
DUAL SIM
512MB RAM
1300 mAh
3G+
4GB
ROM
10.7 mm
2
CORE
1.0 GHZ
Gold Black Silver Red White Blue
31. 4” Bundle – R899
BONGOTEL
BONGO MONEY
BONGO MASTERCARD
External Memory Operating System
Up to 64GB Android v.4.4 Kit Kat FOTA Update
Processor Network Data
1.0GHz Dual Core
Mediatek MT6572M
QUAD BAND 2G
850/900/1800/1900
HSPA+ 900/2100
21/5.76 Mbps
Screen Connectivity Graphic Processor
4.0” WVGA
Capacitive
Bluetooth 4.0
Wifi / Wifi Hotspot
GPS with AGPS
Mali 400
SPECIFICATIONS
AVAILABLE COLORS
5MP / 1.3MP
4’’ WVGA
DUAL SIM
512MB RAM
1400 mAh
3G+
4GB
ROM
10.7 mm
2
CORE
1.0 GHZ
Silver Black Red White Gold Blue
32. 5” Bundle – R1,199
External Memory Operating System
Up to 64GB Android v.5.1 Lollipop FOTA Update
Processor Network Data
1.0GHz Dual Core
Mediatek MT6572M
QUAD BAND 2G
850/900/1800/1900
HSPA+ 900/2100
21.1/5.76 Mbps
Screen Connectivity Graphic Processor
5.0” FWVGA
Capacitive Multi-
Touch Screen
Bluetooth 4.0
Wifi / Wifi Hotspot
GPS with AGPS
Mali 400
SPECIFICATIONS
AVAILABLE COLORS
5MP / 1.3MP
5’’ FWVGA
DUAL SIM
512MB RAM
2000 mAh
3G+
4GB
ROM
9 mm
2
CORE
1.0 GHZ
Silver Black Gold White
A Premium Toshiba Camera
Sensor for Better imaging
BONGOTEL
BONGO MONEY
BONGO MASTERCARD
33. Specific Terms and Conditions
1. Terms
1.1 These terms are the terms of trading of Pursuit4SA Limited (P4SA) and they shall apply to
the provision of all services provided by the company, unless otherwise amended in writing.
1.2 These terms shall continue to apply to all services provided by P4SA under any
subsequent contract until expressly excluded in writing.
2. Charges & Payments
2.1 P4SA’s standard payment terms are: a fixed fee agreed up-front, 100% payment up-front.
3. Delivery
3.1 Upon receipt of an order and payment clearance there will be required a 6 week period
for the manufacture and delivery to P4SA of the goods ordered.
3.2 Upon delivery of the goods to P4SA and receipt of the full payment, the goods will be
delivered to the Client at the agreed location (South Africa).
4. Minimum Order
4.1 The minimum order to obtain the package and pricing detailed in this document is 5000
units.
34. Partner Financial Forecasting:
Assumptions – 29th July 2016
• 10,000 Yezz Andy 5EI3 Handsets
• USD/ZAR = 14.70
• EUR/ZAR = 16.30
• BongoTel: ZAR 200 monthly calling spend (Local SA calls @
80c/min)
• Bongo E-Wallet:
• Monthly Charge (ZAR 5)
• 3 non-Bongo EFT transactions per month
• 2 Media downloads per month (1 film, 1 music single)
36. Partner Financial Forecasting:
One Year Revenue Generation
Total revenue earned by
Partner in one year
10,000
3.5” Handsets
R4,366,110
10,000
4” Handsets
R4,380,810
10,000
5” Handsets
R4,486,650
All figures in ZAR