Viking Life-Saving Equipment is a market leader in maritime safety equipment. It has over 1100 employees and manufactures liferafts, lifeboats, and other safety appliances. Viking's global service network has grown to 45 branches across 21 countries and over 220 authorized service stations worldwide. The presentation discusses Viking's service capabilities and increasing trend of ship owners outsourcing maintenance to single service providers for improved cost predictability and global support.

1. March 28, 2012
Global Service
Presentation
Hans Henrik Madsen
Global Service Director
Jan Nikolaj Jensen
Global Fire Service Manager
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

2. March 28, 2012
VIKING - Facts
• Market leader in maritime safety
• Manufactures and services safety equipment for several
sectors
– Passenger and cargo vessels, offshore installations, defence and fire-
fighting industries, fishing and yachting vessels
• Product portfolio
– Evacuation systems, liferafts, boats, lifesaving appliances, and
personal protective equipment
• Approx. 1100 employees
• Turnover > 140 million Euro
• 4 manufacturing facilities
– Esbjerg and Bramming in Denmark, Bergen in Norway, Bangkok
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

3. March 28, 2012
Network - Background
• The VIKING sales and service network started with VIKING
The Netherlands in 1977
• The network has grown to a current presence in 21
countries with 45 branches
• The latest branch started operation on 31st of May 2008 in
Istanbul Turkey.
• The network strongly supports our strategy of being close
to our customers
• Today we have approx. 220 authorised servicing stations
• We will have the world’s strongest maritime safety
network
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

4. March 28, 2012
VIKING Service
• All VIKING products as well as
several related products
– Liferafts and accessories
– Marine evacuation systems
– Lifeboats, davits and release
hooks
– Personal protective equipment:
immersion suits and lifejackets
– Marine fire systems and
equipment
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

5. March 28, 2012
Scope of Service
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

6. March 28, 2012
Service - Regulations
Service Expected
Regulations
    2010
Service
Recommendation  
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

7. March 28, 2012
Service Agreement – new trend
• Ship owners are outsourcing the planning and execution of the
service orders to service providers who can support them
globally
• Ship owners are looking for service providers who can support
a wider range of products enabling them to deal with fewer
suppliers
• Agreements are enhancing cost predictability for the ship owner
• SPOC – Single Point Of Contact
• NO HASSLE
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

8. March 28, 2012
How to find a service station ?
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

9. March 28, 2012
How to find a service station ?
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

10. How to find a service station ?

11. March 28, 2012
IMO Rules Safety
Serivicing Partner ?
Viking Marine Fire
Safety Service
Distribution
Manuals
50 Spareparts
years Authorization
Service C
Raft
experti
se Network Know-How
Inspection of Network
Support of network
ooperation
Training
Financial
Invoice
Price know-how
execution Invoicing expertice
in 8
languages
5 Servers on IT support Manuals
5 continents Spareparts
24/7
Globally Tool
Global Service
Network
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

12. March 28, 2012
MFS - Concept Advantages
Mutual obligations secures a strong partnership for:
• Quality assurance
• Original spare parts
• Manuals
• Improved check lists – technical feedback
• Technical support
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

13. MFS - Concept Advantages
• Adequate quality service to flag and port regulations
• Information on flag, class and port service requirements update
• Prepared service by uniform standard – follow up/completion in next
port
• Service record documented – manufacturer access
• Reduced visits onboard – ISPS issue for ship owners
• Expanded safety service – full package
• Fixed service pricing on 2nd service
• Advanced IT control – digital pen/SAP/database
• Possibility to use network strength as sales argumentation

14. March 28, 2012
Marine Fire Service Capabilities
• XX Authorisations from XX different manufacturers
– SeaPlus, Gloria, Vulcan, Minimax
• XX Certificate from XX different Classifications
– LRS etc
• Around XX engineers in VIKING network
– The Netherlands, Spain, UAE, Singapore, China & Iceland
• Skilled personnel (focus on skills/experience within
mechanical, electrical & hydraulic competencies – similar to
LBS services)
• Possibility to integrate up to 100 servicing stations from our
life rafts network in providing coverage to ship owners
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

15. March 28, 2012
Lifeboat, davit and release hook service
capabilities – similar setup
• 133 Authorisations from 17 different manufacturers
– OPCO, Hyundai, Beihai, Hatecke, Davit International,
Fasmer, Viking, Norsafe, Acta, Henriksen, Mad Rock,
Global Davit, Vestdavit, ISS, Jiangyin Beihai & Gepa.
• Around 40 engineers in VIKING network
– Denmark, Norway, Finland, Estonia, Iceland, Russia,
Germany, The Netherlands, United Kingdom, Spain,
Italy, UAE, South Africa, Singapore, China & US.
• Skilled personnel (focus on skills/experience within
mechanical, electrical & hydraulic competencies
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

16. March 28, 2012
The VIKING Advantage
The unique global presence of VIKING’s
quality conscious network with more than 100
Marine Fire Safety service stations, 49 branch
offices , 270 authorized life rafts servicing
stations and strategic stock points, makes us a
truly global provider, offering cost-effective and
convenient services where and when our
customers need it .
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S