Intranet going two way
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In 2010, Vancity credit union redesigned their intranet. The intranet incorporates many social features and now allows for two way communication. The intranet was built on the SharePoint 2010 platform.
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Intranet going two way
- 1. How Vancity took its intranet from static to social two-way “We’re going baby!” Heather Harmse Digital Marketing Manager Vancity
- 2. Agenda doing things differently business drivers adoption tactics social features lessons learned
- 3. About us • Largest Canadian credit union • Based in Vancouver, BC • 2500 staff • 56 branches • 3 separate intranets
- 6. Objectives ability to identify find-ability of quality of online internal subject content content matter experts enabling social features
- 10. Social features • 20 responses received daily • Connections made with 455 staff • 10 best bets created per week
- 11. Social features
- 12. Social features 480 best bets created to date
- 13. Social features Approximately 60% of staff have populated their my site profiles
- 14. Social features
- 15. Social features
- 16. Social features
- 17. Social features
- 18. Social features
- 19. Social features • An average of 18 pictures are posted via featured photo in a month
- 20. Social features • Over half our staff regularly read in the spotlight articles • Every week an employee or team are featured in the spotlight
- 21. Doing things differently How do members feel about saving while paying down a mortgage?
- 26. Doing things differently 4 support 12 branches call centre departments CEO Tamara Vrooman 48
- 34. Driving adoption
- 36. Driving adoption
- 37. Learnings • Search is a process of continual improvement • The role of the intranet manager has changed • Social features can render business value • A social environment flourishes within a culture of trust
- 38. Learnings engage prepare trust