Interplay, 13th Edition chapter 01

CHAPTER 1
Interpersonal Process
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.C

Section 1
WHY STUDY
COMMUNICATION?
Interplay
Copyright © 2015 by Oxford University Press, Inc.

Why Study Communication?
 Why study an activity
that you’ve done your
entire life?
 New look at a familiar
topic
 Increased effectiveness

Why We Communicate
.
 How does
communication help to
fulfill the following
human needs?
 Physical needs
 Identity needs
 Social needs
 Practical needs

Maslow’s Hierarchy of Needs
.

Section 2
THE COMMUNICATION
PROCESS
Interplay

Human Communication:
A Complex Process
 Early models:
 Linear, one-way event
 Resembles an archer
shooting a message at a
target
 Later models:
 Tennis game: Senders
and receivers exchange
messages
 Respond with verbal or
nonverbal feedback

The Communication Process
 The Transactional Model of Communication

Insights from the
Transactional Communication
Model
s
 Sending and receiving
are usually
simultaneous
 Meanings exist in and
among people
 Environment and noise
affect communication
 Channels make a
difference

Consider this . . .
You want to end a
romantic relationship.
You can communicate
this to your partner one
of two ways:
1. face-to-face
2. via e-mail
How does the choice of
channel potentially
change the message
for the receiver?

Communication…
 Is Transactional
 Mutual influence
 Interdependent behaviors
 Uniquely created
 Can be Intentional or unintentional
 Is Irreversible
 Is Unrepeatable
 Has a content dimension and a relational
dimension
 Content = information in the message itself
 Relational = relationship between the
communicators

Characteristics of Interpersonal
Communication
Features of interpersonal relationships:
Uniqueness
Interdependence
Self-disclosure
Intrinsic rewards

Communication Myths &
Misconceptions
 All communication
seeks understanding.
 More communication
is always better.
 Communication will
solve all problems.
 Effective
communication is a
natural ability.

Section 3
COMMUNICATION
COMPETENCE
Interplay

Communication Competence
 Competent
communication =
 Effective
 Appropriate
 No single “ideal” or
“effective” way to
communicate
 Competence is
situational.
 Competence can be
learned.

Characteristics of
Competent Communication
 A large repertoire of skills
 Adaptability
 Ability to perform skillfully
 Involvement
 Empathy/perspective
taking
 Cognitive complexity
 Self-monitoring

Section 4
SOCIAL MEDIA AND
INTERPERSONAL
COMMUNICATION
Interplay

Characteristics of Social Media
Social media is
characterized by:
 Leanness – face to
face communication is
“richer”
 Asynchronicity – in ost
cases, you cannot
respond to information
immediately
 Permanence – “The
Internet is forever.”

Social Media and Relational
Quality
Social media might seem
inferior. On its face, it
appears:
 To lack richness
 To discourage
community
 To be superficial

Social Media and Relational
Quality
HOWEVER…
Under the right
circumstances, it:
Can be rich and satisfying
Increases amount and
quality of interpersonal
communication
 Reasons:
 Easier
 Less complicated

Communicating Competently with
Social Media
Some Caveats:
Be careful what you
post
 Keep your tone civil
 Don’t post incriminating
photos
Be considerate
 Respect others’ need for
undivided attention,
especially if you
simultaneously engaged
in face to face
communication

Communicating Competently with
Social Media
 Be mindful of
bystanders
 You never know who is
“lurking” or eavesdropping
 Balance mediated
and face-to-face time
 Now and then, put down
the phone…and talk to
people IRL

Interplay, 13th Edition chapter 01

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Editor's Notes