Interplay - Emotions (Ch.8)


Published on

Presentation on Chapter 8 Emotions from the text Interplay 10th Edition by Adler, Rosenfeld, Proctor II.

  • Be the first to comment

  • Be the first to like this

Interplay - Emotions (Ch.8)

  1. 1. Chapter 8 Emotion<br />Samantha Gamio, Jeff Wright, Kate Matheson<br />
  2. 2. What are emotions?<br />Emotional intelligence<br />Ability to understand and manage one’s own emotions and to be sensitive to other’s feelings<br />Physiological changes<br />Nonverbal Reactions<br />Cognitive Interpretations<br />Activity<br />
  3. 3. Verbal Expression<br /><br />
  4. 4. Influences on Emotional Expression<br />
  5. 5. Personality <br />Affects emotions<br />Extroverted personalities<br />Neurotic personalities<br />Influences but doesn’t control communication<br />Internet chat rooms, e-mail<br />
  6. 6. Culture<br />Experience of emotions<br />Degree of displaying emotions<br />Interpretation of others emotions<br />Understand own cultural filters when judging others’ emotion-related behaviors<br />
  7. 7. Gender<br />Differences in expression of emotions<br />Women more likely to verbally & nonverbally express feelings<br />In general, men are less emotionally expressive<br />
  8. 8. Social Conventions & Roles<br />Unwritten rules of communication<br />Emotions shared are usually positive<br />Suppress unpleasant<br />Limited by requirements of social roles<br />
  9. 9. Fear of Self-Disclosure <br />Risky to show personal emotions<br />Fear of making others uncomfortable<br />
  10. 10. Emotional Contagion<br />Emotional Contagion – process by which emotions are transferred from one person to another<br />Emotions are “infectious”<br />
  11. 11. Influences on Emotional Expression<br /><br />
  12. 12. Managing Difficult Emotions<br />
  13. 13. Recognize Your Feelings<br />Affective Orientation<br />Awareness is important for communication<br />Identify your emotions<br />
  14. 14. Recognize Your Feelings<br /><br />
  15. 15. Recognize Your Feelings<br /><br />
  16. 16. Express Your Feelings<br />Sharing your feelings is healthier<br />Mentally and Physically<br />Sharing multiple feelings<br />The worst is usually expressed<br />Feeling vs. Acting<br />It’s important to know the difference<br />
  17. 17. Managing Difficult Emotions<br />Facilitative<br />Debilitative<br />Thoughts cause feelings<br />Interpretation of events drive emotions<br />Self-talk<br />The non-vocal, internal monologue that is our process of thinking<br />
  18. 18. Debilitative Emotions<br />Fallacy of Perfection<br />People feel that they must be perfect communicators<br />Fallacy of Approval<br />Feeling that you must go out of your way to persuade people to like you<br />Fallacy of Should<br />Obsessing about how the world should be<br />
  19. 19. Fallacy of Overgeneralization<br />Focusing on a general shortcoming as if it is everything<br />Fallacy of Causation<br />A person must do things as to not inflict undesirable responses<br />Fallacy of Helplessness<br />Resigning to the fact that external forces determine happiness<br />Fallacy of Catastrophic Expectations<br />Always imagining the worst in situations<br />
  20. 20. Minimizing Debilitative Emotions<br />Monitor Emotional Reaction<br />Physical: stomach butterflies, racing heart<br />Reactions to others<br />Note the Activating Event<br />What sets you off?<br />Record Your Self-talk<br />Dispute Irrational Beliefs<br />3 steps<br />Scenario : Boss and Employee<br />
  21. 21. Questions?<br />