Internship report (office) copy (1)

A
Summer Training Report
On
A STUDY OF SUPPLY CHAIN MANAGEMENT AND INTERNATIONAL
MARKETING at Pacific fire controls
Submitted in partial fulfillment of the requirements of
Master of Business Administration (MBA)
Amity University, Gurgaon (Manesar)
Under the Guidance of: Submitted by:
Mr. Gaurav Arora Singh Rahul Sharma
Assistant Professor MBA- IB: 3rd
Semester
Amity Business School Roll. No.: A50002014006
Amity Business School
Amity University
Gurgaon (Manesar)
SESSION 2014 – 2016

PacificFire controls
TRAINING CERTIFICATE

PREFACE
As a part of the MBA curriculum and in order to gain practical knowledge in the field of the
management, this report was prepared on the topic ‘A STUDY OF SUPPLY CHAIN
MANAGEMENT AND INTERNATIONAL MARKETING at pacific Fire Controls The
basic objective behind doing this project report is to gain knowledge regarding the domestic
documentation work that is required to be prepared for a startup firm and also having some
discussions and meeting with various officials of other company like the vendors, clients, clearing
and forwarding agents and warehouse service providers.
In this project report all the documents that have prepared are attached in the annexures for review.
Doing this project report helped me enhance knowledge regarding doing meetings with the
professionals and gave me an idea about the documents to be prepared after starting a new
company in order to conduct smooth business operations without the occurrence of any disputes
in the future.

ACKNOWLEDGEMENT
This training at Pacific has been a very insightful and learning but exciting experience. The
satisfaction and euphoria that accompany the successful completion of this project would be
incomplete without the mention of the person who made it possible and whose constant guidance
and encouragement heads all efforts with success.
I extend my heart felt gratitude to the industry guide Mr. Mr. Rakesh Arora (Firm Founder, an
Engineer (B.E. Civil) from SVNIT Surat) who believed in my capabilities and gave me the
opportunity to complete my internship in his esteemed organization.
I would also like to give great thanks to my mentor Mr. Gaurav Arora Singh, Asstt. Professor
ABS, who constantly supported me and provided guidance during my internship period. A
very great thanks to all the Faculty members of Amity Business School, especially those of
International Business course who encouraged and supported me in the completion of this
project.
It is a great pleasure to extend my heartfelt thanks to everybody who helped me through the
successful completion of this project.
Rahul Sharma
MBA IB

LIST OF FIGURES/ TABLES
FIGURE NO. FIGURE TITLE PAGE
Figure 1.............................................. Pacific verticals....................................................................3
Figure 2...............................................Organizational Structure...................................................... 5
Figure 3...............................................Home Lighting Systems ......................................................7
Figure 4...............................................Solar pumps.........................................................................7
Figure 5...............................................Solar Water Heating Systems..............................................8
Figure 6...............................................LED indoor portfolio............................................................8
Figure 7...............................................LED outdoor portfolio..........................................................8
Figure 8...............................................SWOT analysis of company................................................9
Table 1.......Roadmap set by Indian Government to achieve 100GW solar power.......................... 2

CONTENTS
CHAPTERS PAGES
TITLE PAGE
SUMMER TRAINING CERTIFICATE
PREFACE
ACKNOWLEDGEMENT
LIST OF FIGURES/ TABLES
Chapter 1 Introduction....................................................................................................................1
1.1 Overview of the Industry............................................................................................1
1.2 Profile of the Organization.........................................................................................2
1.2.1 Management team........................................................................................4
1.2.2 Core Values.................................................................................................. 5
1.2.3 Clients ...........................................................................................................6
1.2.4 Products.............................................................................................................................................7
1.3 Competition Information............................................................................................9
1.4 SWOT Analysis..........................................................................................................9
Chapter 2 Objective and Methodology...........................................................................................10
2.1 Methodology..............................................................................................................10
Chapter 3 Literature Review..........................................................................................................11
Chapter 4 Data analysis..................................................................................................................12
4.1 Supply Chain practices in Pacific Fire Controls ........................................................12
4.2 Documentation Work................................................................................................ 12
4.3 Vendor Selection Criteria...........................................................................................14
4.4 Memorandum of Understanding................................................................................16
4.5 Exhibition Visit..........................................................................................................16
4.6 Import Issues .............................................................................................................16
4.6.1 Outsourcing and Buyer Identification........................................................... 16

4.6.1 Clearing and Forwarding Agent....................................................................17
4.6.2 Letter of Credit ............................................................................................ 18
4.6.3 Incoterms.......................................................................................................19
4.6.4 Some other terms..........................................................................................22
Chapter 5 Findings and Recommendations....................................................................................23
5.1 International Level..................................................................................................23
5.2 National Level......................................................................................................... 24
Bibliography...................................................................................................................................26
Annexures.....................................................................................................................................................................................27
Annexure 1........................................................................................................................ 28
Annexure 2........................................................................................................................ 30
Annexure 3........................................................................................................................ 31
Annexure 4........................................................................................................................ 32
Annexure 5........................................................................................................................ 33
Annexure 6........................................................................................................................ 34
Annexure 7........................................................................................................................ 35
Annexure 8........................................................................................................................ 36
Annexure 9........................................................................................................................ 40
Annexure 10...................................................................................................................... 43
Annexure 11...................................................................................................................... 44
Annexure 12...................................................................................................................... 47
Annexure 13...................................................................................................................... 51
Annexure 14...................................................................................................................... 52
Annexure 15...................................................................................................................... 53
Annexure 16...................................................................................................................... 54
Annexure 17...................................................................................................................... 58

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CHAPTER 1 - INTRODUCTION
This sections includes a complete introduction about the company, its profile, products portfolio,
core values, clients, competition information, SWOT analysis, during its journey of the last two
years.
1.1 OVERVIEW OF THE INDUSTRY AS A WHOLE
Established in 1987, Pacific Fire Controls is a pioneer and a diversified leader in the field of
Passive Fire Protection & Evacuation Systems, serving customers with fire security equipments
and services for buildings, industries, Shopping malls, hospitals etc with a dedication to protect life
and property from fire hazards 24 hours a day.
They are the manufacturers of Fire Doors & distributors of renowned fire safety and evacuation
products like Coopers Fire & Smoke Curtains UK, Evac + Chair UK & many more...
The commercial office is located in a well associated area of Karol Bagh. The manufacturing plant
is located in one of the most prominent industrial sector.
Our Fire Doors are manufactured as per BS: 476 part 22 & IS 3614 part & are duly approved by
CBRI, Roorkee. All products offered by us strictly follow the applicable norms and standards to
their respective country of Origin and are acceptable in Indian market.
We seek partnership that adds value to our every employee and customer.
Our friendly and professional staff is expertise to fully meet the individual requirements & needs of
the clients
2015 has been a year of growth for Indian Solar Industry. At the end of an eventful 2014, the
Ministry of New and Renewable Energy (MNRE) announced that India’s total grid-connected
solar capacity crossed 3 GW in December 2014. A total of 886 MW was added during the calendar
year 2014, which made it another year of less than 1 GW installation. The MNRE started the
process for allocation of 3 GW of solar projects under the state specific programme. Several
Central Public Sector Undertakings (USA) and government organizations are also in the process

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of setting up solar plants. 3 southern states – Karnataka, Andhra Pradesh and the newly carved
Telangana – allotted 500 MW of solar projects each, and if all goes well, a majority of these
projects will be commissioned by end of 2015/early 2016.
Apart from that, several projects that were started in 2014 will be completed in 2015. These
projects include the 750 MW of solar projects allotted under the Phase 2, Batch 1 of JNNSM,
allocation under the state policies of Uttar Pradesh, Punjab and Madhya Pradesh. Overall, it is
expected that around 2 GW of solar capacity will be added in 2015.
While the 2 GW growth prospects give immediate relief to the industry, what excites and
sometimes overwhelms the industry is the ambitious revision of solar targets by the new
government. The government is proposing a 5-fold increase in the JNNSM targets and is planning
to revise it from 20 GW of grid-connected solar to 100 GW by 2022 or even earlier.
The government has nonetheless gone ahead and released the year-wise roadmap to achieve the
goal of 100 GW by 2020:
Table 1: Roadmap set by Indian Government to achieve 100GW solar power
Overall, 2015 promises to be a good year for the Indian solar sector and the start of a golden
era for solar if all the government is able to convert good intentions to reality.

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1.2 PROFILE OF THE ORGANISATION
In order to provide the requisite focus to the Renewable Energy Business, Pacific Fire
Controls. was incorporated as an entity in 2013. The company generates the ideas,
technologies and solutions that meet the planet's demand for smarter, cleaner & better energy by
creating a sustained value.
Pacific is structured around 3 business verticals:
i. Pacific solar solutions vertical:
The company’s Solar energy based solutions are designed to last long and serve a variety of
purposes, under the brand name “Pacific Solar”.
 Solar Lighting portfolio - Solar led lanterns, Solar home lighting systems, Solar street
lighting systems.
 Solar Thermal portfolio - Solar water heating systems (ETC & FPC)
 Solar Miscellaneous portfolio - Solar water pumps, Solar road flashers, Solar signages
and much more.
The core strength lies in making need-based quality products and providing prompt after-
sales service.
i. Pacific energy consulting services vertical:
The company is committed to provide our clients with all the information and
resources you need to ensure you have access to high quality consulting services
for residential, commercial, industrial applications especially solar specific &
LED specific.
ii. Pacific LED solutions vertical:
PACIFIC offers various solutions for LED, both for Indoor and Outdoor applications.
PACIFIC Led Portfolio comprised of:
 LED Bulbs: 5 Watts, 7 Watts, 10 Watts

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 LED Panels: Of various configurations (edge lit / back lit)
 LED Downlighters: Of various shapes, sizes and Watts
 LED Street Lights: Of different Wattages
 LED Focus Lights: Of all configurations

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Pacific
SOLAR
SOLUTIONS
Moreover, Pacific is flexible to provide any customization for any type of LED products.
Figure 1:Pacific Verticals
Pacific Fire
Controls and
energy Solutions
Pacific
ENERGY
CONSULTING
SERVICES
PACIFIC LED
SOLUTIONS

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1.2.1 MANAGEMENT TEAM
MR. RAKESH ARORA
The Managing Director and CEO of Pacific Fire controls who guides the company in
strategy and promotions. With innovative ideas he oversees the marketing activities & heads the
product development. He is passionate about Solar Energy and envisions it to take a lead in
Renewable Energy Sources in India. The potential for Solar Energy to become a trillion-watt
energy market in the world excites him and it has driven him to start this venture with much zeal
and enthusiasm. He is also a member of IEEE.
PROF. K.R. CHARI
He is the Advisory Board Member. Former Vice President Development, Unique Computing
Solutions India (A subsidiary of Unique Computing Solutions, USA). Currently he is Senior
Professor at Birla Institute of Management Technology (Greater Noida) and is also Chief
Mentor of Center for Innovation and Entrepreneurship Development CIED. His area of expertise
are: Energy Management, System Design, Value Engineering.
R&D TEAM
Pacific do have a team of skilled and experienced workforce, which works diligently to offer
an excellent SOLUTION AND SERVICES to our clients. Pacific team is dedicated to deliver
a range of products that can meet the dynamic needs of the clients in this ever-changing era.
Our team comprises the following members:
 Quality Analysts
 Sales Managers
 Operations Managers
 Packaging experts
 Warehousing experts
 Skilled employees
 Supervisors

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Figure 2:Organizational Structure
1.2.2 CORE VALUES
OUR VISION
To be a globally recognized organization that provides innovative, cost effective and the best green
energy solutions to our customers. The company has been serving industries, commercial
complexes, mall of private as well as government sectors in the field of Active and Passive Fire
Protection throughout India and abroad since 1987.
OUR MISSION
To continually strive to provide the highest quality, most reliable, and affordable green energy
products and services globally by applying our scientific, technical and management
expertise for the benefit of people and the planet.
QUALITY POLICY
Customer is center for what we do. We enhance value to customer by innovating high performance
solar products and “build in” industry-leading quality consistently. We strive continually to
improve customer satisfaction.
(PrashantSharma)
M.D/CEO
R& D Marketing
Dept.
Operations
Dept.
Finance
Dept.
HR Dept. Technical
Dept.
Packaging
Marketing
Head
Sales
Finance
Manager
(Vinod Jain)
HR
Manager
Pooja
Sharma
Assistant
Manager
Supervisor
(Amit
Kumar)
Assistant
Manager
Assistant
Manager
(Jagdish
Kumar)

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INTEGRITY: We work with highest ethical standards and demonstrate a behavior that is honest,
decent and fair. We are dedicated to the highest levels of personal and institutional integrity.
INNOVATION: We constantly support development of newer technologies, products, improved
processes, better services and management practices.
COMMITMENT: We set high performance standards for ourselves as individuals and our teams. We
honor our commitments in a timely manner.
EXCELLENCE: We are committed to deliver and demonstrate excellence in whatever we do.
TEAM WORK: We work together as a team to provide the best solutions and services to our
customers. Through quality relationships with all stakeholders we deliver value to our customers.
OUR PHILOSOPHY
Our clients should know us, as a solution provider, they can trust with technology to lead them
into the future. Our system is based on our client’s real needs, not the latest industry fad or
buzzword. We offer solutions that make sense for our customers, now and in the future.
1.2.3 CLIENTS
i. Residential
ii. Commercial
iii. Hospitals & healthcare facilities
iv. Large corporate & SME business houses
v. Industrial
vi. Petrol pump stations
vii. Telecommunication towers (BTM)
viii. Government
ix. Remote village electrification

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x. Retail
xi. FMCG
xii. Logistics
xiii. Automative
xiv. Builders & developers
xv. Colleges
xvi. Universities
xvii. Schools
xviii. Architects
xix. Interior designers
xx. Banking services
xxi. Government buildings
xxii. RWA
xxiii. Government contractors
xxiv. Hospitals
xxv. Electrical consultants
xxvi. Lightning consultants
xxvii. Carbon footprint services
xxviii. Corporate offices / Shopping complexes
xxix. Industrial units
xxx. Government Buildings / Courts / Jails
xxxi. Townships / depots
xxxii. Housing societies
xxxiii. Reports / guest houses / hotels

1
0
xxxiv. Farm houses / bungalow.
xxxv. Defence establishments
xxxvi. Rural electrification
1.2.4 PRODUCTS
Figure 3:Home Lighting Systems Figure 4: Solar Pumps
EVACUATION CHAIR Figure 5: Solar Water Heating System

1
1
Figure 6: LED indoor portfolio
Figure 7: LED outdoor portfolio

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2
1.3 COMPETITIONINFORMATION
Various competitors prevail in the market for PACIFIC based on the marketing of Led lights.
These are:
1.4 SWOT ANALYSIS
Figure 8: SWOT Analysis of the company
THREAT
• Competition from existing player in similar
market
• Competition from new entrants in the market
• Business engine for fiscal growth
OPPURTUNITIES • Value for money an essential component in
market scenario
WEAKNESS
•Low brand visibility
•Failure to penetratethemarket first time around
•Requirement to build a new team
•Limited capacity to launch a big marketing campaign
STRENGTHS
•Existing player in themarket
•Market well segmented
•Restructuring based on real life issues
•Aggressive MarketingStrategy
i.
ii.
Philips
Osram
viii.
ix.
Oreva
Moser Baer
iii. Havells x. Surya
iv.
v.
Wipro
Bajaj
vi.
vii.
Eveready
SYSKA

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CHAPTER 2 - OBJECTIVE AND METHODOLOGY
The primary objectives of the project are:
i. To prepare the documentary framework for Indian market for a startup company to be used
in supply chain management and for day to day business operations.
ii. To study the role of Clearing and Forwarding agents and Warehouse service providers in
providing the services that can be availed by Pacific for its involvement in the EXIM
business in the near future.
iii. To identify the buyers in the international market.
2.1 METHODOLOGY
The methodology adopted for the completion of the project will be totally based on the secondary
data provided by the company. The secondary data will be used to find the various formats and the
information to be used and included respectively for the preparation of the documents. The
secondary data will also be used to find out the questions and matter of the discussion to be used
while doing meeting with the officials.

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CHAPTER 3 - LITEATURE REVIEW
The popularity of the supply chain concept has been stimulated from many directions including
the quality revolution, notions of materials management and integrated logistics, a growing interest
in industrial markets and networks, the notion of increased focus and influential industry-specific
studies. The term ‘supply chain management’ was originally introduced by consultants in the
early 1980s and has subsequently gained tremendous attention. Analytically, a typical supply chain
is simply a network of materials, information and services processing links with the characteristics
of supply, transformation and demand. The term ‘supply chain management’ has not only been
used to explain the logistics activities and the planning and control of materials and information
flows internally within a company or externally between companies. It has also been used it to
describe strategic, interorganizational issues, to discuss an alternative organizational form to
vertical integration, to identify and describe the relationship a company develops with its suppliers,
and to address the purchasing and supply perspective. Various subject areas such as purchasing
and supply, logistics and transportation, marketing, organizational behavior, network, strategic
management, management information systems and operations management have contributed to
the explosion of SCM literature.
In order to address the various import issues of a business, the various types of Incoterms,
preparation of documents, modes of payments and the different types of officials involved in the
executing the EXIM business have been studied. A thorough study of these issues can help a
business which is new to the EXIM in order to identify the appropriate choice among these terms
and get well versed with the different policies included in the execution of the export orders.

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CHAPTER 4 - DATA ANALYSIS
This section includes the secondary data collected for various sources over the internet. This data
will be used to create various documents for the supply chain management and for the international
marketing purposes.
4.1 SUPPLY CHAIN PRACTICES IN Pacific Fires controls
Various supply chain practices are followed in Pacific starting from procuring products from
vendors, adding value by green packaging, providing insurance and transportation facilities and
finally delivering quality products to the clients.
These practices include documents preparation, various policies, terms and conditions regarding
various operations and finally signing Memorandum of Understanding (MOU) with various
business entities. These practices help Pacific to carry out smooth and hindrance free day to day
operations.
Pacific will also market the solar and LED products at international level. For this purpose, the
company has its IMPORT EXPORT CODE (IEC) and will be availing the facilities of clearing
and forwarding agents along with the preparations of documents required in EXIM business. There
are various INCOTERMS involved which Pacific have to keep in mind while engaging in the
import export business.
4.2 DOCUMENTATION WORK
There are various documents required which are required at various stages while marketing the
solar and LED products to the clients. In the absence of these documents, there can be
communication gaps which can give rise to the disputes between PACIFIC and the other party
involved in the business. Two copies of ach document has been prepared (for Delhi and UP Office).
These documents include:
i. Quotation: A formal statement of promise (submitted usually in response to a request for
quotation) by the potential supplier to supply the goods or services required by a buyer, at
specified prices, and within a specified period. It may also contain terms of sales and

13
payment and warranties.
ii. Purchase Order: This is the document by which PACIFIC will place orders according to
its requirement describing the various products to be purchased from the supplier. This
document will include product description, their unit prices and the total amount to be paid
by PACIFIC . Some terms and conditions are also included in this PO which the
supplier has to comply with thereby eliminating any arising of disputes.
iii. Delivery Challan Form: It shows the issue of items or goods by PACIFIC. When
these goods are sold to the customer, then delivery challan is prepared consisting the
description of the goods, its unit price and the total quantity to be delivered along with their
total amount. It is very useful for accounts department because accounts department will
raise the sales invoices on the customers only when it is confirmed by the sales department.
Finally, the accounts department matches all the items according to the purchase order of
customers and delivery challan. By doing this practice cross check of all the transactions
are done. The chances of errors are minimized due to this practice.
iv. Dispatch Note: A dispatch note is a short note which will be used by PACIFIC to
inform the buyer that the goods he has ordered have been sent. This document contains vital
information about the items ordered and other relevant order details.
v. Annual Service Contract Proposal: This form will be used by PACIFIC to sign the
contract with its clients for providing the annual service and maintenance of the products
delivered by PACIFIC. This includes the clients’ details and the total charges involved in
providing the services.
vi. Service completion report: This report will be filled by the PACIFIC official, who will
be visiting the client’s place for providing service to any fault faced by the client, after the
completion of the report. The report includes detail about the description of the fault,
the remedies applied and the overall customer feedback for the service obtained.

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4.3 VENDOR SELELCTION CRITERIA
Selecting a vendor is probably one of the most crucial activities PACIFIC must undertake. So
selecting a potential vendor means selecting a partner in business that will be trustworthy to work
in a professional as well as profitable manner. Thus, it is important to choose a company that can
supply the PACIFIC’s requirements now and for the near future.
Some of the factors should be kept in mind while selecting a vendor. These are:
i. Years in business
PACIFIC need to know that the company is established and ready to service its
requirements.
ii. Ability to constantly supply products or services.
PACIFIC need its products and services on a regular basis. A vendor that has supply
issues will affect PACIFIC’s ability to supply its customers.
iii. Flexibility to allow changes in orders or product lines.
All businesses need to change their orders sometimes. So if the vendor heavily penalizes
PACIFIC for doing this, that vendor is not the appropriate one.
iv. Substantial catalogue of products or range of services.
This not only indicates an established vendor of size, but also means that PACIFIC can
have flexibility in its ordering. As the business grows, PACIFIC can keep with the
same vendor. It also means that PACIFIC is able to minimize the number of vendors it is
dealing with.
v. Testimonials and references.
These are valuable if PACIFIC can check that the vendor is reliable and as they claim to
be.
vi. Sustainability and financial stability.

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vii. Prices.
Discounts on the price list are always negotiable, but they are an important part of selecting
a vend
viii. Delivery times.
PACIFIC need to know that deliveries can be made where and when it wants them to be
delivered.
Thus considering the above mentioned criterion, PACIFIC has developed a document
named Procurement policy.
A successful vendor selection process also needs to be established in order to do business with
best available vendor right from the beginning.
i. An Evaluation Team analyzes the business requirements and prepares the necessary
policies. The team publishes these documents to the areas relevant to this vendor selection
process and seek their input.
ii. List of Possible Vendors is compiled who will be able to deliver the material, product or
service. Write a Request for Information (RFI) to be sent to the listed vendors. Evaluate their
responses and Create a "Short List" of Vendors.
iii. A Request for Proposal and Request for Quotation is prepared and sent to the short listed
vendors.
iv. After getting various proposals, the preliminary review of these proposals is done. The
proposals with benefit to the company are selected and are then approached for further
negotiation.
v. The final stage in the vendor selection process is developing a contract negotiation
strategy. In this the company lists its priorities along with the alternatives. The time
constraints and the benchmarks are defined. The potential liabilities and the risks while
making the contract are assessed. The negotiation is done according to the suitability of both
the company and the vendors.
vi. The prepared Procurement Policy is presented to the selected vendor that will enable the
vendor to understand the terms of the company while procuring from any vendor.

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4.4 MEMORANDUM OF UNDERSTANDING
A Memorandum of Understanding (MoU)is a formal agreement between two or more parties.
Companies and organizations can use MOUs to establish official partnerships. It is often used in
cases where parties either do not imply a legal commitment or in situations where the parties cannot
create a legally enforceable agreement. Thus PACIFIC has prepared many MOUs with
suppliers, distributors, courier service providers, mentors and colleges.
4.5 EXHIBITION VISIT
I visited an exhibition on 2nd
July, 2015 in Pragati Maidan namely INDIAN MATERIAL
HANDLING SHOW &LOGISTICS SHOW and INDIA WAREHOUSING SHOW 2015. A
large number of companies (around 150) exhibited in the show some of which are JASO India,
Tat Blue Scope Steel, Stallion Systems and Solutions, Honeywell, Godrej etc. These companies
included manufacturers of conveyors, warehouse structures and facilities, packaging material,
forklifts, racking systems, barcode scanners and printers, tracking devices, automated doors,
warehouse or factory under-roof insulation materials and some were Clearing and Forwarding
agents providers. In all, the exhibitor companies are the large manufacturers of all types of material
handling and warehouse service providers that will be needed in supply chain management and for
exports and imports.
4.6 IMPORT ISSUES
These issues like Incoterms, Letter of Credit, Clearing and Forwarding Agent services, CBU,
CKD, SKD, are important for any company engaged in the EXIM business. Thus PACIFIC
should keep in mind these issues and review them properly before stepping into an EXIM business.
4.6.1 OUTSOURCING AND BUYER IDENTIFICATION
Since PACIFIC is a service providing company, it is procuring from the OEM suppliers. For the
procurement of more innovative products such as solar panels, solar backpacks, solar caps,
solar chargers, solar curtains, LED street lights, LED garden lamps which are in turn to be sold to
the international clients is done through the outsourcing from the Chinese suppliers from the e

17
portal Alibaba.com.
For this, a mail including the company’s profile and the international procurement policy has been
sent in order to receive the quotation from the Chinese vendors. Then according to the vendor
selection criteria, the appropriate vendor is selected.
The buyer has been identified by screening out the countries which are deprived of power and have
recently suffered from any natural calamity.
So, PACIFIC is focusing more on the power needy nations rather than exporting to all the
countries. PACIFIC has plans to make clients in most of the South African nations and
recently earthquake suffered nation, Nepal
PACIFIC will also be outsourcing with the help of Customs House Agents (CHA) in order to
do transactions of any business relating to the entry or departure of conveyances or the import
or export of goods at any Customs station.
4.6.2 CLEARING AND FORWARDING AGENTS
Clearing and forwarding (C&F) agents are authorized by the Government of India to not only help
the importers and the exporters but also to bring it to the notice of the custom officials about any
irregularities in the customs rules and regulations updated by the customs, importer and exporter.
The clearing agent should be converse with customs act rules and regulations.
The essential services which PACIFIC can avail from C&F agents are:
i. Warehousing facility for the solar and LED products before their transportation to the
docks/port.
ii. Transportation of solar and LED products to the docks and arrangements of warehousing at
the port.
iii. Arrangement of containers required for shipment of the solar and LED products.
iv. Booking of shipping space or air freighting.
v. Advising PACIFIC regarding the relative cost of sending its products by different
airlines/shipping lines as well as selection of the route of the flight/ sea route.
vi. Making arrangements for shipment of goods to be on board the ship/plane.

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vii. Arranging for marine/cargo insurance of the shipment.
viii. Preparation and processing of shipping documents required for custom clearance.
ix. Arranging for various endorsements/issue of certificates from various agencies.
x. Providing assistance in the packing of the consignment.
xi. Making arrangements for local transportation of goods to the port/docks.
xii. Forwarding the documents to PACIFIC for their negotiation with the bank.
xiii.
The following services can be provided by the leading C&F agents at the specific request of the
PACIFIC:
i. Providing warehousing facilities abroad at least in some of the major international markets in
case the importer refuses to take the delivery of the goods for any reason.
ii. Providing assistance to bring the goods back to India if the situation so demands.
iii. Providing assistance to locate the goods in case of shipment is misplaced or the cargo is
stranded at some port.
iv. Making arrangements for assessment of damage to the goods to title claim with the insurance
company.
Thus for smooth and timely shipment of cargo, PACIFIC should appoint a suitable Clearing and
Forwarding agent.
4.6.3 LETTER OF CREDIT (L/C)
It is a written commitment to pay for the shipped consignment, by an
iŵpoƌteƌ͛s bank (called the issuing bank) to the exporter's bank(called the accepting
bank, negotiating bank, or paying bank) i.e. PACIFIC’s bank.
L/C guarantees payment of a specified sum in a specified currency, provided PACIFIC meets
precisely-defined conditions and submits the prescribed documents within a fixed timeframe.
These documents almost always include a clean bill of lading or air waybill, commercial invoice,
and certificate of origin.

19
To establish a L/C in favor of PACIFIC (called the beneficiary) the buyer (called the
applicant or account party) either pays the specified sum + service charges up front to the
issuing bank, or negotiates credit. L/C is a formal trade instrument and will be used usually where
PACIFIC is unwilling to extend credit to the buyer. In effect, a L/C substitutes
the creditworthiness of a bank for the creditworthiness of the buyer.
Since the unambiguity of the terminology used in writing a letter of credit is of vital importance,
the International Chamber Of Commerce (ICC) has suggested specific terms (called Incoterms)
that are now almost universally accepted and used.
A letter of credit is a non-negotiable instrument but may be transferable with the consent of the
applicant i.e. the importer. Although L/C comes in numerous types, the most basic ones are:
i. Revocable-credit letter of credit
ii. Irrevocable-credit letter of credit, which comes in two versions
iii. Confirmed irrevocable letter of credit
iv. Not-confirmed irrevocable letter of credit.
Procedure under letter of credit at sight:
Opening a Letter of Credit at sight is common practice in the export business. Under sight LC, the
payment of export proceeds will be sent to PACIFIC’s bank by buyer’s bank on receipt of the
original shipping documents as per the terms and conditions mentioned on LC.
i. Once after completion of export customs clearance procedures, PACIFIC has to prepare all
the required documents as per the terms and conditions mentioned in the L/C.
ii. These documents will be submitted in PACIFIC’s bank, along with the original LC. The
bank will verify all documents and make sure, the documentation is in order as per LC
conditions.
iii. These documents will be sent to buyer’s bank and in turn to the buyer after necessary approval
in documentation by PACIFIC’s bank.
iv. Once the buyer’s bank receives the documents, the export sales amount as per the said

20
documents will be sent to PACIFIC’s bank.
4.6.4 INCOTERMS
These are the set of three letter standard trade terms most commonly used in international contracts
for the sale of goods. It is essential for PACIFIC to be aware of these terms while engaging into
EXIM business and prior to the shipment of the products to various countries especially power
deprived nations of Africa. The latest INCOTERMS 2012 are mentioned below:
i. EXW- EX WORKS
The Seller’s only responsibility is to make the goods available at the Buyer’s premises. The
Buyer bears full costs and risks of moving the goods from there to destination.
ii. FCA – FREE CARRIER (… named place of delivery)
The Seller delivers the goods, cleared for export, to the carrier selected by the Buyer. The
Seller loads the goods if the carrier pickup is at the Seller’s premises. From that point, the
Buyer bears the costs and risks of moving the goods to destination.
iii. CPT – CARRIAGE PAID TO (… named place of destination)
The Seller pays for moving the goods to destination. From the time the goods are transferred
to the first carrier, the Buyer bears the risks of loss or damage.
iv. CIP – CARRIAGE AND INSURANCE PAID TO (… named place of destination)
The Seller pays for moving the goods to destination. From the time the goods are transferred
to the first carrier, the Buyer bears the risks of loss or damage. The Seller, however, purchases
the cargo insurance.
v. DAT – DELIVERED AT TERMINAL (… named terminal at port or place of destination)
The Seller delivers when the goods, once unloaded from the arriving means of transport, are
placed at the Buyer’s disposal at a named terminal, at the named port or place of destination.
“Terminal” includes any place, whether covered or not, such as a quay, warehouse, container
yard or road, rail or air cargo terminal. The Seller bears all risks involved in bringing the goods
to and unloading them at the terminal at the named port or place of destination.

21
Under DAT incoterms exporter must be unloading the goods from the arriving means of
conveyance at the terminal at the named port or place of destination.
vi. DAP – DELIVERED AT PLACE (… named place of destination)
The Seller delivers when the goods are placed at the Buyer’s disposal on the arriving means of
transport ready for unloading at the names place of destination. The Seller bears all risks
involved in bringing the goods to the named place. Under DAP incoterms importer must be
unloading the goods from the arriving means of conveyance at the named place of destination.
vii. DDP – DELIVERED DUTY PAID (… named place)
The Seller delivers the goods -cleared for import – to the Buyer at destination. The Seller bears
all costs and risks of moving the goods to destination, including the payment of Customs duties
and taxes.
MARITIME-ONLY TERMS
i. FAS – FREE ALONGSIDE SHIP (… named port of shipment)
The Seller delivers the goods to the origin port. From that point, the Buyer bears all costs and
risks of loss or damage.
ii. FOB – FREE ON BOARD (… named port of shipment)
The Seller delivers the goods on board the ship and clears the goods for export. From that
point, the Buyer bears all costs and risks of loss or damage.
iii. CFR – COST AND FREIGHT (… named port of destination)
The Seller clears the goods for export and pays the costs of moving the goods to destination.
The Buyer bears all risks of loss or damage.
iv. CIF – COST INSURANCE AND FREIGHT (… named port of destination)
The Seller clears the goods for export and pays the costs of moving the goods to the port of
destination. The Buyer bears all risks of loss or damage. The Seller, however, purchases the
cargo insurance.

22
Differences between DAT and DAP:
i. Delivery Place
Under DAT incoterms delivery place must be a terminal. Incoterms 2010 rules defines
terminal as follows “Terminal” includes any place, whether covered or not, such as a
quay, warehouse, container yard or road, rail or air cargo terminal.
Under DAP incoterms delivery place could be any place, which is located further deep
in the arriving country comparing the terminal as described in DAT incoterms.
ii. Unloading of the goods from the means of conveyance
Under DAT incoterms exporter must be unloading the goods from the arriving means
of conveyance at the terminal at the named port or place of destination.
Under DAP incoterms importer must be unloading the goods from the arriving means
of conveyance at the named place of destination.
4.6.5 SOME OTHER TERMS
Since solar and LED products contain various parts and are need to be assembled to form a
complete product, while shipment of these parts or complete assembly is done to other countries,
these terms come into picture.
i. CBU: Completely Built Unit
Export the complete product to the customer's country directly, without any processing or
assembly.
ii. SKD: Semi Knocked Down
Shipment in the form of semi-finished products to be assembled by the factories in clients’
country, which is suitable for SKD import tariff and lower than CBU countries.
iii. CKD: Completely Knocked Down
Shipment in the form of all knocked down, and patch, to be assembled by the factories in
clients’ country, which is suitable for CKD import tariff and lower than SKD, CBU and have
better ability to be manufactured in the clients’ countries.

23
CHAPTER 5 - FINDINGS AND RECOMMENDATIONS
Based on the analysis done in the previous chapters, my contributions to the company are:
5.1INTERNATIONALLEVEL
i. I found and suggested some Incoterms that will be required when PACIFIC will be get
involved in the EXIM business.
ii. I suggested PACIFIC about the importance of Letter of Credit to be used by the
company while receiving payments for the shipped consignment to foreign countries.
iii. I had meetings with two Clearing and Forwarding agents and one domestic warehouse
facility provider at PACIFIC. Having interaction with them I learnt about the services that
they can provide and asked some questions about the services that will be suitable for
PACIFIC’s products. Based on the discussion carried in the meetings, I suggested some
services that will be suitable for PACIFIC to procure from these agents and service
providers.
iv. As a part of sourcing, I contacted some Chinese suppliers through mail on the online B2B
portal i.e. Alibaba.com regarding the procurement of various innovative products that
PACIFIC deal in. These products include solar garden led, solar caps, window solar
chargers, solar caps, solar backpacks and flexible thin film solar cells. As a result, many of
these suppliers have replied back. Now PACIFIC will short-list these vendors based on its
International Procurement Policy and will contact the short listed ones for procurement of
these above mentioned products.
v. Challenges faced by the company
 Brand visibility
 Requirement to build a new team
 Limited capacity to launch a big marketing campaign
 Competition from existing player in similar market

24
 Competition from new entrants in the market
vi. Overcoming the challenges
 Proper segmenting, targeting and positioning
 Adding value to the procured products
 Building strong distribution networks in the international market
 Organizing events, campaigns, exhibitions
 Market penetration
5.2 NATIONALLEVEL
i. Various formats for different types of documentation work and quotation have been
prepared. The final formats for all the documents and the quotation were prepared
containing all the important clauses, which will be further used for operations. These
documents include Quotation, Delivery Challan, Dispatch Note, Goods Transfer
Challan, Payment Receipt, Annual Service Proposal, Service Completion Report.
(Annexure 1-7)
ii. The general Trade Terms and Conditions for both UP and Delhi office including various
clauses such as pricing, product, payment, insurance and delivery have been prepared. This
document is finalized which is to be used for dealing with any company doing business
with PACIFIC. (Annexure 8)
iii. The various criterion for the selection of vendors from whom PACIFIC will be
procuring goods for further sale have been found. Based on these found criterion, a
document called Procurement Policy have been developed for vendor selection which
will help the vendors to comply with this policy while doing business with PACIFIC.
(Annexure 9)
iv. The terms and conditions for tie ups with the Courier Services Providers whose services
will be availed for the carrying of the goods from PACIFIC to the clients have been
prepared. (Annexure 10)

25
v. The Supplier Assessment Form have been prepared for the company. This form includes
various parameters will be used to assess the performance of a supplier. This will help us
to judge the appropriate supplier with whom more goods will be procured in the coming
years. (Annexure 11)
vi. The terms and conditions and a proper format for Purchase Order have been prepared
which includes many terms related to delivery, dispatch, packing, mode of shipment,
documents required etc. The clauses of Quality control, Confidentiality and Inspection
have been solely contributed by me. (Annexure 12)
vii. The Client’s Enquiry Form have been prepared. This form will be used to collect all the
necessary information regarding a client with whom PACIFIC will be dealing with.
(Annexure 13)
viii. The terms and conditions for Insurance and Transportation have been prepared. These
terms and conditions will be used as a basis for availing any transport service as well as
insurance terms which can be applied to the products involved in transition from or to
PACIFIC. (Annexure 14-15)
ix. The formats for MOU (Memorandum of Understanding) with the courier companies
and suppliers including various terms have been prepared. These MOUs will be signed
between PACIFIC and the above stated parties after dealing with them once. These
MOUs will be renewed after a tenure of one year. (Annexure 16-17)
x. During my visit to the exhibition I interacted with many professionals and shared ours
company portfolio with each other. I also gained knowledge regarding their company’s
operations and products. This interaction helped me to relate their products and services
with PACIFIC’s requirement and made many contacts that can be useful for PACIFIC
in order to procure their products and services in the near future.

26
BIBLIOGRAPHY
1. ‘Business in a Box’ software for finding the document formats, accessed on 26th
May, 2015
2. An article on ‘Selecting A Vendor: Your Vendor Selection Criteria’ http://www.purchasing-
procurement-center.com/selecting-a-vendor.html, accessed on 1st
June, 2015.
3. An article on ‘The Successful Vendor Selection Process’,
http://operationstech.about.com/od/vendorselection/a/VendorSelectionHub.htm, accessed on
1st
June, 2015.
4. A report on ‘BMS@VES EXIMROLE OF CLEARING AND FORWARDING AGENTS’
accessed on 1st
July, 2015.
5. A pdf on ‘Incoterms 2012’, http://www.batf.uk.com/en/international/membership-
offers/incoterms-2015.cfm, accessed on 10th
July, 2015.
6. A webpage on CBU, SKD, CKD, http://www.ktc.com.cn/Sales/dghz/cjch/, accessed on 12th
July, 2015.
7. A news on ‘2015 - A Year of Growth for Indian Solar Industry’,
http://www.intersolar.in/en/for-press/news/industry-news/2015.html, accessed on 24th
July,
2015.
8. PACIFICenergy.com, accessed on 24th
July, 2015.

27
ANNEXURES
 Quotation
 Delivery Challan Form
 Dispatch Note
 Goods Transfer Challan
 Cheque/ Cash/ DD Receipt
 Annual Service Contract Proposal
 Service Completion Report
 Trade Terms and Conditions
 Procurement policy
 Terms and conditions for tie ups with courier companies
 Supplier Assessment Form
 Purchase Order
 Client’s Enquiry Form
 Insurance terms and conditions
 Transport terms and conditions
 MOU with courier service provider
 MOU with supplier

28
Quotation
Ref.:
Date:
Your Ref.No.:
KindAttn. :
Phone : Date:
Email : TIN No.:
ECC No.:
PANNo.:
Dear Sir,
We thank foryourabove enquiry andare pleased toquote asunder:
Sr. No.
Validity: 30 Days Payment:Paymenttermwillbe 50% advance andbalance against
delivery.
Price quoted forEx-WorksDelhi Packing&
forwarding:3% Freight, Transit, Insurance, Couriercharge willbe extra.
2.00 % AgaiŶstfoƌŵ͚C͛oƌfull taǆ@5.0%
ANNEXURE 1
PACIFIC ENERGY SOLUTIONS PVT. LTD.
Mob:
Email:
ItemDescription Item Qty. UnitPrice (Rs.) Disc. Delivery

29
There is a warrantyof twoyears from the date of invoicing on the LED module and electronic hardware against any manufacturing defects.
The light fittinghousing and other hardware donot have anywarranty. All warranties will be serviced at our works in Delhi only. The
defective modules will have tobe sent to our Works at Delhi and collected from our Works at Delhi specifications / Photos are subject to
change without anyprior notice. This warrantyis limitedto furnishing ofreplacements founddefective byus and doesnot extend to claims
for anylabor, consequential damages, downtime or anyother loss, damage or expense of any kind arising out of the defect. We do not
allow claims for unauthorized repairs, labor or material.
INSTRUCTION: When ordering please
mention modeof Dispatchandstate, the
applicable sales tax, and your
Registration No. and date.
Note:
Yoursfaithfully,
For PACIFICENRGYSOLUTIONS PVT. LTD.
(ManagerSales&Operations)
1. Deliveryperiodgiven aboveisapplicablefortechnically andcommercially clearordersonly.
2. Please sendroadpermitandForm–͚C͛aloŶgǁiththe puƌchase oƌdeƌfoƌtiŵelǇdispatch.;If
applicable)
3. Our offerandterms of business are subjecttoStandard Force Majeure Clause. Inthe unlikely event
of dispute,the same will be subjecttoDelhiJurisdictiononly.
4. Bank Details:-
Bank Name: VIJAYA BANK
Bank A/C No.:601900301000768
IFSCCODE / RTGS / NEFT: VIJB0006019
MICR Code forBranch: 110029016
5. Deliverywill be in1-2weeksfromthe receiptof confirmP.O. andadvance payment.
6. Prices are ex-works Delhi.
Thanking and awaitingofyour valuable order.
Regd.Office:B – 282, YojanaVihar, Delhi –110092 (INDIA)
Mob: +91-9643479104 Email:info@ www.pacific-india.net/about-us.html Websitewww.pacific-india.net

30
ANNEXURE 2
DELIVERY CHALLAN FORM
(Returnable / Non-Returnable)
ORIGINAL DUPLICATE OFFICE
WHITE PINK YELLOW
Party Name:
Address :
Mobile :
LST / CST / TINNo. :
ChallaŶNo.:…………… Dt.:……….
IŶvoice No.:…………… Dt.:……...
Dispatch Through:…………………
Vehicle No.:…………………
G. R. / L. R. No. : ……………………
Sr. No. Description No. ofUnits No. of Packages EstimatedValue
E & O.E.
GRANDTOTAL
Preparedby Approvedby ReceiverSignature & Stamp For PACIFICEnergy
SolutionsPvt.Ltd.
AuthorizedSignatory
Regd. Office: B – 282, Yojana Vihar, Delhi – 110092 (INDIA)
Mob: +91-9643479104 Email:info@ www.pacific-india.net/about-us.html Website www.pacific-india.net

31
ANNEXURE 3
DISPATCH NOTE
ORIGINAL DUPLICATE OFFICE COPY
WHITE PINK YELLOW
DN Code:DN Date:
Consignor:PACIFICEnergySolutionsPvt.Ltd. Consignee:
Branch Office: OfficeA1 & A2, Satyam Theatre Campus,Main
Johripur Road,Loni Border,Ghaziabad-201102,
U.P. (INDIA) Address:
Mobile:+91-9643479104
Contact Person: LR No.:
Contact Phone No.: LR Date:
Transporter: Vehicle No:
RequisitionDate: ChallanNo:
RequisitionTime: ChallanDate:
RequisitionType: Req.Remark:
CST No.: TIN No.:
VAT No.:
Sr. No. Description No. ofUnits No. ofPackages Estimated
Value
Dispatch Note Remarks:
……………………………………………………………………………………………………………………………………………………….
……………………………………………………………………………………………………………………………………………………….
V.A.T. No.:09788831532 w.e.f. 22/04/2015
C.S.T. No.:09788831532 w.e.f. 22/04/2015
T.I.N. No.:09788831532 w.e.f. 22/04/2015
We acknowledge receipt of above material
Createdby : Approvedby : ReceiverSignature & Stamp ForPACIFIC ENERGY SOLUTIONS PVT.
LTD.
Authorized Signatory
Branch Office: Office A1 & A2, Satyam Theatre Campus, MainJohripur Road, Loni Border, Ghaziabad-201102, U.P. (INDIA)
Mob: +91-9643479104 Email: info@ www.pacific-india.net/about-us.html Website www.pacific-india.net

32
ANNEXURE 4
PACIFICENERGY SOLUTIONS PVT. LTD.
GOODS TRANSFER CHALLAN
WHITE PINK YELLOW
TokenNo:
GTNCode: GTN Date:
Consigner:Consignee:
DeliveryAddress:LRNo.:
LR Date:
Contact Person:
Contact No: RequisitionType:
Trans. Name: Vehicle No:
RequisitionDate: RequisitionType:
Dispatch Date: Dispatch Time:
V.A.T.No: C.S.T. No:
T.I.N.:
Sr. No. Descriptionof
Goods
Product
Code
Serial No. ItemType Qty. Packaging
In Crate
Rate Value
(Rs.)
Rupees(inwords):
GTNRemarks:
Reference GTN Code:
V.A.T.No.:
C.S.T. No.:
T.I.N.No.:09788831532 w.e.f. 22/04/2015
We acknowledge receiptof above material
Preparedby Approvedby ReceiverSignature &
Stamp
ForPACIFIC ENERGY
SOLUTIONS PVT. LTD.
Branch Office: Office A1 & A2, SatyamTheatre Campus, Main Johripur Road, Loni Border, Ghaziabad – 201102, U.P. (INDIA)
Mob: +91-9643479104 Email: info@ www.pacific-india.net/about-us.html Website www.pacific-india.net

33
ANNEXURE 5
CASH / CHEQUE / DD RECEIPT
TIN NO.: Dated: / /
ReceiptNo.:
ReceivedwiththanksfromMr./Ms. / M/s
………………………………………………………………………………………….…………………………………………………………………….
………………………………………………………………………………………………………………………………………………………………….
.…………………………………………………………….
the suŵ of ‘s…………………………………………. OŶ accouŶt of …………………………………………………………………………
BǇ Cash/CheƋue /D.D. No. …………………………………………………………….
Dated:………….…………….
Preparedby Approvedby ReceiverSignature &
Stamp
For PACIFICEnergySolutions
Pvt. Ltd.
AuthorizedSignatory
Branch Office:Office A1 & A2, Satyam Theatre Campus, Main Johripur Road, Loni Border, Ghaziabad-201102,
U.P. (INDIA)
Mob: +91-9643479104 Email:info@ www.pacific-india.net/about-us.html Website www.pacific-india.net
Bill No.Rs.

34
ANNEXURE 6
ANNUAL SERVICE CONTRACT PROPOSAL
WHITE PINK YELLOW
Quot. No.: Date: / /
Customer Ref: Product Code:
Call No.:
Details: ANNUAL SERVICE CONTRACT CHARGES FOR YOUR ………………………………….……………………………………….
Serial Number:
CoŵpaŶǇ’s Service Taǆ No.: AAHCP0914ASD001
Customer Details:
Name:
Address:
Contact No.:
Email ID :
Contract Amount
Kind Att. Name: Contact No. :
Dear Sir/Madam,
TOWARDS THE NON-COMPREHENSIVE ANNUAL SERVICE CONTRACT CHARGES FOR RENEWAL OF
YOUR………………………………………………………………………………………………………………………………………………….
Sr. No. Serial
Number
Description Qty. Unit Charge Amount
ServiceTax 14%
Subtotal Amount
Rounding off
Total Amount
Amount (in words) Grand Total
Terms& Conditions:
1. Payment – 100%in advancealong with confirmpurchaseorder.
2. Duties & Taxes – As per applicableatthetime of delivery.
3. Validity – 30 days.
For any query please call Mobile: +91-9643479106
Prepared by Approved
by
Receiver Signature &
Stamp
For PACIFIC Energy Solutions Pvt. Ltd.
Branch Office:Office A1 & A2, Satyam Theatre Campus, Main Johripur Road, Loni Border, Ghaziabad-201102, U.P. (INDIA)
Mob: +91-9643479106 Email:info @ www.pacific-india.net/about-us.html Website:www.pacific-india.net

35
ANNEXURE 7
SERVICE COMPLETION REPORT
WHITE PINK YELLOW
CustomerName:
Address:
Contact No.:
Email:
Date & Time
Service RequestNo.
Type of Product
Product Code
Serial No.
Nature of FaultReported
ResolutionDetails
CustomerFeedback: A-Poor B-Ok C-Good D-VeryGood E-Excellent
We requestyoutorate service experiencesoasto
serve youbetteron
Our Engineerwashelpful &courteous
Overall Quality of FaultRepair Are yousatisfiedwiththe timetakentorepair
the fault
EŶgiŶeeƌ͛sAbility tounderstandfaultaccurately and
quickly
Engineerbriefedyouonbasictroubleshooting &
preventivemeasures
Appearance andpresentability of the Engineervisited
Any otherRemarks / Findings:
EŶgiŶeer’s Naŵe:
Employee ID:
Signature:
CustomerName:
Signature :
Preparedby Approvedby Remarks fromManager For PACIFICEnergySolutionsPvt.
Ltd.
AuthorizedSignatory
Branch Office:Office A1 & A2, SatyamTheatre Campus, MainJohripur Road, Loni Border, Ghaziabad-201102, U.P.
(INDIA)Mob:+919643479106;Email:customercare@ www.cebupacificair.com;Website:www.pacific-india.net

36
ANNEXURE 8
TERMS AND CONDITIONS
(FOR UP OFFICE)
Payment Terms:
1. All prices are inclusive of excise duty whenever applicable at prevailing rates, but are
exclusive of Freight, Cartage, Loading and Unloading charges, Octroi, taxes and other local
levies, if any, shall be charged extra as applicable at the time of dispatch.
2. All prices are subject to change without any prior notice as per company discretion.
3. All prices are subject to our general terms and conditions of business.
4. Maximum Retail Price (MRP) whenever mentioned are inclusive of excise duty and sales
tax as per the prevailing rates.
5. Kindly contact our authorized PACIFIC representatives for prices marked.
6. The price list attached to any product, supersedes all earlier pricelist.
7. Local payments are to be made through A/c payee cheque / DD in 100 % advance, before
delivery. Outstation payments are to be made through a Demand Draft payable at Delhi or a
Cheque payable at Delhi at par.
8. 100 % advance along with full taxes and duties should be paid along with Purchase Order
(PO).
9. Interest will be charged at 24 % per annum if payment not made by due date.
10. The consignment will be sent only when cheque will be cleared.
11. CST will be calculated @ 5.5 % without Form C and @ 2 % with Form C (Mandatory to
submit the C form to get the 2 % tax input).
12. MRP is the Maximum retail price. Products cannot be sold above the MRP prices mentioned
(for Dealers, Distributors and Incentive Teams)
13. Dealers may sell at prices lower than the list price. (for Dealers and Distributors)

37
TransportationTerms:
1. PACIFIC ENERGY SOLUTIONS PVT. LTD.is not responsible for any shortage,
damage, breakage etc. once the goods are in the custody of the transporter.
2. Maximum liability limited to the value of goods under any circumstances.
3. Transportation as actual paid by the buyer against actual based on transportation receipt.
Insurance:
1. Force Majeure Conditions: The deliveries are subject to force majeure conditions & unforeseen
circumstances.
2. PACIFIC ENERGY SOLUTIONS PVT. LTD. is responsible for arranging insurance
coverage for the consignment and the amount will be charger from the client of PACIFIC.
Packing andcourierterms:
The packing and courier charges will be extra as per actuals.
Warranty and Replacement terms:
1. No warranty for physical damage/ burnt.
2. Warranty void, if sticker is removed.
Delivery:
1. Delivery within 2-3 weeks from the date of receipt of technically & commercially clear PO
along with 100 % advance payment. (LED)
2. Delivery within 1-2 weeks from the date of receipt of confirmed PO and payment. (Solar)
Installation:
1. Cost of unloading, shifting and installation is extra.
2. Insurance, transportation, unloading and installation are exclusive of selling price of
PACIFIC Energy Solutions Pvt. Ltd.

38
3. Installation: on to pay basis strictly.
Dispute:
1. In case of any dispute related to Performa invoice / invoice than the matter will be referred by
Managing Director of PACIFIC ENERGY SOLUTIONS PVT. LTD. for the sole
arbitration of person nominated / appointed by him in this regards and the person so appointed
will act as an Arbitrator in terms of Indian Arbitrator and Conciliation Act, 1996.
2. Goods once sold they will not be taken back nor exchanged.
3. All disputes are subject to UP jurisdiction only.
4. If you want us to follow any Statutory or regulatory requirements related to the products to be
supplied by us, please let us have that information at the time of issuing Purchase Order itself.
5. Kindly note that in case of any of the government levies undergo a change during the currency
of the contract, the same shall be accordingly amended in our Contract or Purchase Order as
well. (For Imports and Exports)
6. The goods remain the property of PACIFIC ENERGY SOLUTIONS PVT. LTD. till the
receipt of the invoice value.
7. Continuous design improvement is a routine practice at PACIFIC ENERGY
SOLUTIONS PVT. LTD. Technical Data provided may change without any prior intimation.
Customers are advised to reconfirm the data or product dimensions before purchase with our
local office’s representative.
8. Product photos is for illustration only and may not reflect actual products. Company has all
rights to change product shape, model and specifications.
9. The image depicted in the price list may vary from the actual product.
10. Any additional facility, if provided will be charged extra.
Pricing:
1. The products mentioned in the same pricelist are subject to the discounts as per the prevailing
PACIFIC’s trade policy from time to time. (For Dealers,Distributors and Incentive Teams)
2. For any additional features, please contact the nearest PACIFIC branch representative for
revised pricing.

39
Payment Table:
Sales Tax UPVAT 14.5 % or 2 % against form ‘C’ charged
Extra. 2 % C.S.T. against ‘C’ form extra. In case
the value of the invoice is less than Rs. 5,000 you
may submit Rs.
500 in lieu of the ‘C’ form and the same will be
refunded after you submit the ‘C’ form to us.
Alternatively, for the Invoice less than Rs. 5000
please confirm acceptance to 14.5 % VAT while
placing your purchase order. Rate ruling at the time
of supply will be charged irrespective of due
delivery date of the goods.
PAN No. / TIN
No.
Our PAN No. : AAHCP0914A, Our VAT TIN
NO: 09788831532
Payment 100% along with purchase order / Proforma
Invoice. 100 % payment in advance against
Proforma Invoice by demand draft / cheque
payable at Delhi along with C Form in advance ,
prior to dispatch of goods.Packing and
Freight
Charge extra as applicable
Delivery Within 1-2 weeks from the date of receipt of
confirmed PO and payment ( Solar only ) & 2-3
Weeks for LEDWarranty Every product is warranted for different
duration of months against defective
workmanship. In case of any manufacturing
defect, you will have to return it to our works,
Freight paid for repair/ replacement. No
advance replacement will be made. It does not
cover fuses, test leads, battery, damaged IC’s and
burned PCB.
VIJAYA Bank. A/c No: 601900301000768,
IFSC
Code: VIJB0006019, Branch: 109, Shrestha
Vihar, Delhi-1100092
Bank details VIJAYA Bank. A/c No: 601900301000768,
IFSC
Code: VIJB0006019, Branch: 109, Shrestha
Vihar, Delhi-1100092
Validity Upto one month from the date of quotation
Company service tax no AAHCP0914ASD001

40
Prices Ex Works Ghaziabad
Packing, forwarding, freight, insurance, Octroi / town
duty etc.
Minimum Order Minimum Order should be for Rs. 10,000/-, otherwise
Handling Charges of Rs. 200/- will be charged extra.
Specifications Specifications of the offered products as per
PACIFIC’S catalog available at our website
www.pacific-india.net/
Guarantee All products are guaranteed against defective
workmanship as per our standard guarantee policy.
This transaction is subject to UP Jurisdiction only.
Validity Up to one month from the date of quotation.
We hope you shall find the above in order. Should you require any further information /
clarification, we will be pleased to assist you.
Hope you will consider our offer favorably and let us have your valued orders.
Please feel free to contact us in case you need any more information.
Thanks and Regards
PACIFIC ENERGY SOLUTIONS PVT. LTD Team

40
ANNEXURE 9
PROCUREMENT POLICY
STAGE 1
1. PRODUCTS PORTFOLIO
Solar and led.
2. TECHNICAL SPECIFICATIONS
Detailed technical specifications along with in-house test reports and testing certificates.
3. OEM PRICE LIST
Should be nominal in price less than the price offered to distributors as its OEM.
4. PRICING TERMS
It has to differential pricing i.e. slab wise (means different prices as per quantity slabs) /
discounting slab as per quantity.
5. TRADE TERMS & CONDITIONS
Which can be a win- win situation for both the entities.
6. LOCATION OF OFFICE
Near to Delhi – NCR would be more preferable.
7. QUANTITY TO BE ORDERED
Looking for an adequate quantity i.e. safety stock so as to minimize the inventory holding,
carrying and spoilage costs.
8. PRODUCTION CAPABILITY
How much quantity can be produced per day and per month?
9. SUPPLY LEAD TIME: [TIME TAKEN TO DELIEVER (AS PER QUANTITY ORDER)
FROM THE DATE OF SENDING PURCHASE ORDER]
Time should be nominal so as to fulfill, even the urgent need of any client.

40
10. PRICE BASIS
F.O.R. site (duly packed)
11. PAYMENT TERMS
Scheduled for payment 30 days from the date of goods received.
12. LOCATION OF FACTORY
To visit your integration unit just to cross verify whether PACIFIC'S
PROCUREMENT POLICY is in accordance or not for e.g. standards maintained, processes
involved, material used in manufacturing, to carry out quality checks.
13. QUALITY OF STOCK SUPPLIED
That should be as committed / discussed earlier.
14. TRANSPORTATION COST
In the scope of OEM supplier.
15. PERSON FOR HANDLING QUALITY CONTROL AT YOUR FACTORY/ OFFICE
One person should be appointed by your organization, so as to coordinate with us on techno-
commercial parameters and to cross verify the quality of the lot before sending to PACIFIC.
16. DESIGN COLLABORATION CAPABILITY
So that PACIFIC'S technical dept. could suggest for improvisation in efficiency, design and
can reduce the costs by applying reverse engineering concepts too.
17. GUARANTEE
The material supplied against the order should carry a comprehensive onsite warranty against
all manufacturing defects for a period of 24 months from the date of Invoice to PACIFIC. The
standard response time should be within 48 hours.
18. PACKING: (As per your standard packing procedure to avoid damages in transit)
Goods shall be securely packed to avoid loss or any damages such as breakage, pilferage etc.
during transit. Any loss due to improper packing, shall be to your account.
19. COMPLETENESS:
Supplier confirms that the complete requirements as contained in the Drawings/ Specifications
/ Clarifications submitted are understood and all items of Project whether specifically
mentioned or not in Technical Specifications, but are necessary for completeness.

41
20. WARRANTY CLAUSE ONYOURPRODUCT:
21. TYPE OF WARRANTY COVERED (Vary from product to product)
22. WARRANTY ISSUES: POST SALES
Provision of extended warranty should be there: as for key projects it will be a crucial factor.
The warranty period will start from the date of billing done by PACIFIC.
23. REPLACEMENT TERMS AND CONDITIONS FOR FAULTY PRODUCTS
Replacement time: should be 2 days; for safe & efficient operation & maintenance. Guaranteed
performance shall be supplied by the supplier at no extra cost. (N/A) (Vary from product to product)
24. TAXATION: DELHI / UP BILLING, ANY SEZ / EXCISE ZONE
25. PRODUCT RECALL
Expenses incurred in a whole process of taking the product back from client's side and repair / replace
it and then send it back to client will be done by supplier if it’s in warranty phase.
26. RANDOM SAMPLING
If the product fails, the minimum requirement the whole lot won’t be acceptable by PACIFIC.
27. INSURANCE (NEGOTIABLE)
In the scope of supplier.
28. PACKAGING
Individual box along with volume based boxes.
29. PRINTING / LABELLING
Pad printing /seal printing / stickers / transparent impression leaving stickers has to be provided by
supplier so that PACIFIC can fulfill the client’s order ASAP.
30. INSPECTION / PLACEOF INSPECTION
Internal test / warranty reports shall be provided (as per manufacturer standard).
31. PRE SALES SUPPORT
Providing initial technical support; to train PACIFIC’s representative.
32. POST SALES SUPPORT
Guarantee, warranty, upgrade and repair services.
33. GREEN PACKAGING
34. GREEN SUPPLY CHAIN PRACTICES
35. CUSTOMIZATION (IF REQUIRED)
Could be provided by the supplier as per key client’s requirement.
36. FROM DATE OF SALES

42
Mapping by PACIFIC.
37. QUALITY
Should be optimum; so as to have maximum customer satisfaction.
38. SERVICE BACK UP
PACIFIC requires training support of PACIFIC'S team member at no additional cost.
39. MAINTENANCE ISSUES (IF ANY)
40. DISCOUNTS
Bulk order quantity, cash discount.
41. AVAILABILITY OF SPARES PARTS
PACIFIC requires spare parts from supplier side, as if warranty gets expired client will be requiring
spare parts. Therefore, in order to retain the client and to acquire more clients service backup factor in
terms of spare parts is crucial.

43
42. STANDARIZATION
The supplied lot should be strictly same in every aspect as of the sample passed by PACIFIC.
43. CERTIFICATIONS
ISO9001:2008; ISO 14001: 2004, CE, MSME, SSI, NSIC, MNRE, NABARD, DGS&D
44. One technical person from PACIFIC shall visit your site before dispatch; so as to cross check
the processes involved.

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